First,let me say that we enjoyed our stay at this Courtyard. It's close and convenient to our activities and the property was neat, clean and well-kept. We stayed two nights, and despite some rude neighbors, had a very pleasant stay. We had a first floor room, off the main courtyard, with very comfortable beds and plenty of room. Our one complaint was that the towels were unusually rough and somewhat uncomfortable to use.
However, we did have one other issue. When I booked the room on the Marriott website, it indicated that breakfast was included. When we checked in on Friday afternoon, we confirmed this again with the front desk clerk, who said that she had checked our reservation and that it was indeed included. We did not have an opportunity to eat breakfast on Saturday morning, opting instead to join friends, but did visit the Bistro on Sunday morning. After ordering and giving our room number, we were advised that breakfast was not included with our room.
We asked to speak to the manager, and the lady on duty, who's name unfortunately I can't recall, came over, listened to our problem, and after checking our reservation again advised that unfortunately breakfast was not included. Where she really stepped up, and one reason why this review is so positive, is she accepted that the clerk on Friday made an error and, in order to make it right, gave us the complimentary breakfasts we had expected. Throughout, she was thoughtful, professional, and extremely customer oriented. She fixed a problem and kept two very satisfied customers as a result. It annoys me that I can't find her business card because I really like to recognize people for their standout service, and she certainly deserves it!
- Official Description (provided by the hotel):
- Take travel to the next level at Courtyard Bakersfield. As one of the premier hotels in Bakersfield, California, we invite you to indulge in the perfect mix of comfort and convenience. Enjoy easy access to exciting attractions including Kern River, Lake Isabella, Buck Owens Crystal Palace and Bakersfield Speedway. Back at the hotel, retreat to relaxing accommodations featuring free Wi-Fi, spacious work desks, luxurious bedding, mini refrigerators and plenty of space for the whole family to spread out. When it's time to fuel up for adventures, The Bistro - Eat. Drink. Connect. makes mouths water with refreshing morning favorites, as well as specialty Starbucks beverages. Dinner and evening cocktails are also served on site, giving guests the space to socialize while satisfying their cravings. During downtime, enjoy a brisk workout in our state-of-the-art fitness center, or make a splash in our sparkling outdoor pool. Book your stay today and experience better travel for yourself! ... more less
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- Also Known As:
- Courtyard By Marriott Bakersfield Hotel Bakersfield
- Bakersfield Courtyard
- Bakersfield Marriott