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“Not what I expect from a Best Western”

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Red Lion Hotel Bakersfield
Ranked #41 of 63 Hotels in Bakersfield
Vancouver, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
“Not what I expect from a Best Western”
Reviewed March 30, 2013

I stayed here last night, and was shocked by what I was greeted with as I walked into my room. Water stains and sagging on the ceiling from water damage, huge chunks of peeling wall paper, and dirt and crumbs under the bedside table, on top of the baseboards in the bathroom and well... it needs a lot of work. As others have said the beds are not in great shape, and the towels are less than soft.

I gave it a second star because of the help I got from the Front Desk staff, or at least the compensation for a problem we had AND, the outdoor pool area looked extremely nice. The breakfast was hot and the service was good. All in all, it was rather quiet, but I wasn't about to stay there a minute longer than I needed before I was on my way.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank fixingk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
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English first
Salt Spring Island, Canada
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 30, 2013

We stayed in this hotel twice, in February and in March, 2013. February was and I like to rate it as good: friendly staff, good room, $10 for the dog, good experience overall. In March however, lobby lady was definitely not friendly, we were given a poor room, probably because we had a dog with us. The room was very far away from everyhing; the door was dingy, and surprise, the dog fee was suddenly $15.
On the other hand, the inside garden of the hotel is very nice and the hotel is nicely situated, not far from the 99, but also not right next to it, so quiet.

Room Tip: The rooms facing the garden are nicest. The dog rooms tend to be not so great.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank cnvisser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Viejo, California, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2013

This hotel is going downhill. There are too many 'patch jobs' rather than fixes. The shower is impossible to set to a comfortable temperature. It wanders all over from hot to cold and bacj again. The towels are worn beyond use. Light bulbs are out and never replaced. Someone is trying to cut too many corners.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Henry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bakersfield hotels

Sacramento
Level 4 Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 11, 2013

I needed a place to rest my head for the night on my way to Las Vegas and the fact that I am a loyal Best Western customer. I chose this location. The outside of the hotel tricks you.

The room need major updates. Shower had to be one of the worst I have ever had. No power and tub would flood while you were in it. Carpets look like they haven't been replaced in years. Repairs done sloppy. Caulking doesn't fix everything.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rizzo3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medford, Oregon
Level 6 Contributor
149 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 11, 2013

I would have given at least a four star rating to this hotel, for the perfect quiet of the room, its cleanliness and the general pleasantness of personnel.
However, the fifth star is due to their perfect customer service: after leaving I realized I had left in the bathroom a set of expensive dental retainers. I called and they were recovered and promptly sent to me, courtesy of Mr. Philip.
This kind of service is what makes a difference and what will keep me going there.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChefLuigiBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york ny
Level 4 Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 6, 2013

Lets start with the swarm of ants crawling up the walls of my first room, not to mention the dirty sheets in the second room. Breakfast was more like being in an institution then a hotel.( The cockaroachs are a nice touch). Fitness center a complete mess when open. Staff nasty front desk manager actually lied to Best western when I called to complain. GM never returned my call. If you choose to stay here may God have mercy on your soul.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank scott m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Bakersfield

Property: Red Lion Hotel Bakersfield
Address: 2620 Buck Owens Blvd, Bakersfield, CA 93308-6310 (Formerly Crystal Palace Inn & Suites)
Location: United States > California > Bakersfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 63 Hotels in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Red Lion Hotel Bakersfield 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
A tropical Bakersfield, CA Hotel Near Downtown Welcome to a tropical oasis in the heart of Bakersfield. Red Lion Hotel Bakersfield is set amidst lush landscaping with an Olympic-sized swimming pool, soothing hot tub and relaxing courtyard, among other unique features. Suitable for business trips, family vacations, special events and groups, our Bakersfield, CA hotel is conveniently located within easy access of the vibrant downtown area, where guests will find a variety of shops, restaurants and attractions. Red Lion Hotel Bakersfield features 198 spacious and well-appointed guest rooms with amenities like 42" flat screen TVs with HBO and free Wi-Fi. Just outside your door, our hotel in Bakersfield, CA offers complimentary made-to-order breakfast every morning, a modern fitness center and 4,000 square feet of flexible meeting space. Centrally located to Freeway 99 and Highways 58 and 178, our Bakersfield hotel offers guests premier access to such attractions as the Kern County Fairgrounds, the Buck Owens Crystal Palace, Camelot Park and the Fox Theater. ... more   less 
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Also Known As:
Best Western Crystal Palace Hotel Bakersfield
Best Western Bakersfield
Bakersfield Best Western

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