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Hilton Garden Inn Bakersfield
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Reviews (631)
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All reviewsfront deskindoor poolroom was cleanother hotelsnice hotelblack angusconvenient locationbusiness centerexcellent stayhungry hunterwould definitely stay here againbusiness triplong drivefree breakfastroad tripwaffleshgi
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Reviewed April 8, 2013

This was put second stay here. We love the atmosphere and the rooms are just the right size with just and the beds are so very comfortable. The price point is perfect. If you care looking for some where to spend the night and go out and about on the town during the say this is a wonderful place to stay!

  • Stayed: April 2013
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Thank yamahagirl1369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013 via mobile

The hotel room looked clean and tidy. The staff at the check-in counter was friendly. It was also nice to find Neutrogena soup and shampoo with conditioner of good quality (Holiday Inn also uses this brand). The shower was hot, bed was comfy. Everything was so fine until the next day I tried to use the coffee maker and found a lot of brown stains in the container for holding the coffee bag. I felt so disappointed -- this small thing tells a lot about how the staff do the cleansing of the room. Get a brush and scrub the stain! The residuals or stains feed germs.

  • Stayed: March 2013
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Thank Ydenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbonner, General Manager at Hilton Garden Inn Bakersfield, responded to this reviewResponded April 22, 2013

Thank you for the review. I am glad you enjoyed your stay and am sorry for the coffee maker incident. I am disappointed in my housekeeping management staff for missing such a large detail. I have forwarded your review so that we can use it as a learning tool. I look forward to servicing your trip again soon and impressing you with our cleanliness and service.

Sincerely,
Pamela J Bonner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

A hotel is all about being managed and run well, and this one is absolutely run the way it should be. Everything is they way the Hilton chain must want it to be. The only thing wrong is the fact that the top floor has a smoke order, which is likely the responsibility of selfish, lazy guests. All else is perfect. Comfy beds, decent TV, coffee service with more than de-cafe, Yata, Yata, Yata, it's all good. Much appreciation to the Housekeeping staff, who actually uses clean coffee mugs, not wiped down ones, and the front desk, who try their very best to make everything work well for you.

Stayed: March 2013, traveled on business
Thank Illhaveanotherplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbonner, General Manager at Hilton Garden Inn Bakersfield, responded to this reviewResponded April 22, 2013

Thank you so much for your review. I am very proud of my staff and glad to hear when they have exceeded our guest expectations.

I will be sharing your review. We all need a pat on the back...OFTEN!

Sincerely,

Pamela J Bonner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

We got all the reviews on trip advisor, yelp and "others" to make sure it wasn't a dump. For the money, we figured it was close to the famosa raceway, and close to the freeway, "Maybe a little too close" could hear the freeway unfortunately ask for room facing the west. Upon arrival, we unpacked from our long trip from OC, in traffic on a Friday and cold weather conditions on the grapevine, we arrived there at like 9:00 and just exhausted. We then proceeded to get ready for watching TV, I grabbed the nice chair with ottoman, needed 2 of these, or at least a sofa or love seat. With 2 people only 1 chair is a little under furnished. My girlfriend was disappointed there was only 1 chair, so she so she started to lay down on the bed, to feel this HUGE crater in the bed. It was super soft and I explained that was the main reason for this hotel is their "guaranteed good night sleep and their new select firmness beds". Unfortunately hers did not adjust. We were offered the 3rd floor room, but heck, she figured she could just put some extra pillows in the "crater" and would be ok. WRONG, she woke up stiff as a board, did not sleep all night and was needless to say tired all day at the races. We did move the next morning and the bed was fantastic to say the least. The staff did comp our breakfast which is part self serve and part cooked to order, and with waffles, pancakes, eggs, omelets, bacon, sausage, biscuits and gravy, yogurt, fresh fruit, WONDERFUL coffee, and juices, just a huge feast for the inconvenience. The room is decent sized, would guess 300 sq ft, does have a nice mini frig, microwave, and coffee maker. It also has a mp 3 hookup with the 2.5 mm cord already in the unit, don't need your own. TV is a little small, guessing 32", but no DVD players or even pay channels like HBO. Half of the TV seemed to be in Spanish. Very close to the local restaurants, and shopping. Upon return back to my home in OC, I called the GM Pamela Bonner, and she apologized about the bed and offered a "money back" for the one night. Apparently Hilton guarantees your night sleep, and while I did ask for a receipt of the credit, though one has not been sent yet, I believe it will come, as this is their policy.

Room Tip: Room facing the west would be quieter. Make sure upon arrival before unpacking lay down on both sides of bed, and if adjustable type, make sure its on your preferred setting if soft or firm, and if not acceptable, move to other room.
  • Stayed: March 2013, traveled as a couple
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2  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2013

We stayed 3 nights here to attend an event at the Rabobank Arena. Our room was a king bed with the room itself being large. They give you a desk, lounging chair, and small hutch with the mini-frig, microwave, and coffee maker. The bathroom is a good size with decent water pressure (but our friends in another room said their's wasn't good) and a hair dryer. The hotel seems proud of their adjustable beds. They could be a good selling point if they actually worked. Our bed had a visible large indentation on one side. No matter how the setting was changed, the hole would not go away. If they are going to have these beds, they need to inspect & change them more often. The stay that we had wasn't awful, but you just expect a little more out of a Hilton. The thermostat had a flashing error displaying, but the front desk said it was nothing. I still wonder if that is why every night the heater blasted noise like a blow dryer running & running. It was very annoying. The hotel has easy parking. There is an indoor pool & small gym that we didn't try. We did try the breakfast buffet, which was ok but overpriced. The restaurant staff was very nice as we had a large party that sat and talked for hours.

  • Stayed: February 2013, traveled with family
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Thank Sue2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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