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“Honestly Consistent - Decently V Good”

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Hilton Garden Inn Bakersfield
Ranked #8 of 63 Hotels in Bakersfield
Certificate of Excellence
Reviewed March 27, 2013

A hotel is all about being managed and run well, and this one is absolutely run the way it should be. Everything is they way the Hilton chain must want it to be. The only thing wrong is the fact that the top floor has a smoke order, which is likely the responsibility of selfish, lazy guests. All else is perfect. Comfy beds, decent TV, coffee service with more than de-cafe, Yata, Yata, Yata, it's all good. Much appreciation to the Housekeeping staff, who actually uses clean coffee mugs, not wiped down ones, and the front desk, who try their very best to make everything work well for you.

Stayed: March 2013, traveled on business
Thank Illhaveanotherplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbonner, General Manager at Hilton Garden Inn Bakersfield, responded to this reviewResponded April 22, 2013

Thank you so much for your review. I am very proud of my staff and glad to hear when they have exceeded our guest expectations.

I will be sharing your review. We all need a pat on the back...OFTEN!

Sincerely,

Pamela J Bonner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 18, 2013

We got all the reviews on trip advisor, yelp and "others" to make sure it wasn't a dump. For the money, we figured it was close to the famosa raceway, and close to the freeway, "Maybe a little too close" could hear the freeway unfortunately ask for room facing the west. Upon arrival, we unpacked from our long trip from OC, in traffic on a Friday and cold weather conditions on the grapevine, we arrived there at like 9:00 and just exhausted. We then proceeded to get ready for watching TV, I grabbed the nice chair with ottoman, needed 2 of these, or at least a sofa or love seat. With 2 people only 1 chair is a little under furnished. My girlfriend was disappointed there was only 1 chair, so she so she started to lay down on the bed, to feel this HUGE crater in the bed. It was super soft and I explained that was the main reason for this hotel is their "guaranteed good night sleep and their new select firmness beds". Unfortunately hers did not adjust. We were offered the 3rd floor room, but heck, she figured she could just put some extra pillows in the "crater" and would be ok. WRONG, she woke up stiff as a board, did not sleep all night and was needless to say tired all day at the races. We did move the next morning and the bed was fantastic to say the least. The staff did comp our breakfast which is part self serve and part cooked to order, and with waffles, pancakes, eggs, omelets, bacon, sausage, biscuits and gravy, yogurt, fresh fruit, WONDERFUL coffee, and juices, just a huge feast for the inconvenience. The room is decent sized, would guess 300 sq ft, does have a nice mini frig, microwave, and coffee maker. It also has a mp 3 hookup with the 2.5 mm cord already in the unit, don't need your own. TV is a little small, guessing 32", but no DVD players or even pay channels like HBO. Half of the TV seemed to be in Spanish. Very close to the local restaurants, and shopping. Upon return back to my home in OC, I called the GM Pamela Bonner, and she apologized about the bed and offered a "money back" for the one night. Apparently Hilton guarantees your night sleep, and while I did ask for a receipt of the credit, though one has not been sent yet, I believe it will come, as this is their policy.

Room Tip: Room facing the west would be quieter. Make sure upon arrival before unpacking lay down on both side...
  • Stayed: March 2013, traveled as a couple
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2  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2013

We stayed 3 nights here to attend an event at the Rabobank Arena. Our room was a king bed with the room itself being large. They give you a desk, lounging chair, and small hutch with the mini-frig, microwave, and coffee maker. The bathroom is a good size with decent water pressure (but our friends in another room said their's wasn't good) and a hair dryer. The hotel seems proud of their adjustable beds. They could be a good selling point if they actually worked. Our bed had a visible large indentation on one side. No matter how the setting was changed, the hole would not go away. If they are going to have these beds, they need to inspect & change them more often. The stay that we had wasn't awful, but you just expect a little more out of a Hilton. The thermostat had a flashing error displaying, but the front desk said it was nothing. I still wonder if that is why every night the heater blasted noise like a blow dryer running & running. It was very annoying. The hotel has easy parking. There is an indoor pool & small gym that we didn't try. We did try the breakfast buffet, which was ok but overpriced. The restaurant staff was very nice as we had a large party that sat and talked for hours.

  • Stayed: February 2013, traveled with family
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Thank Sue2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2013

This property was very nice, clean and staff was helpful.

The breakfast was a small buffet and a cooked to order main entree. GREAT breakfast! The hotel serving staff was very pleasant and attentive.

Just off the freeway and nearby to local restaurants and shopping. I would stay here again.

  • Stayed: February 2013, traveled on business
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Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

Stopped by on the way to LA. Nice hotel, quiet, clean and a good price. Don't get a headache though, we paid $3.50 for two advil pills! The headache was caused by the smells in the room. One is the strong smell of carpet fresh and the other was the strong smell of bleach on the sheets. My husband wound up sleeping in the chair next to the open window, in winter, so he could get fresh air. If scents don't bother you then it is a very nice hotel for the price. We also had filet Mignon at Black Angus next door and it was wonderful!

  • Stayed: February 2013, traveled on business
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Thank Connie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

We drove to Las Vegas from San Jose. Midway, we stayed at this hotel. Great front desk personnel. The room was average but nice and the bed was comfortable. This looked to me like a family hotel i.e. young families with kids stay here and kids being kids, they like to run and jump while some parents do nothing to stop the noise. I called the front desk and the lady promised to send someone to take care of the noise and she did

Room Tip: I assume the top floor would be the best from the noise point of view
  • Stayed: December 2012, traveled as a couple
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Thank Alan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

This a fairly new hotel with friendly staff. managed well with all the hilton garden advantages for business travelers . This is by no means a luxurious hotel - but it is the Hilton Garden Inn concept perfectly executed. Nice and clean rooms, good TV, good shampoo, gymn, full service breakfast and a small restaurant for dinner. The only down size may be the kitty "swimming" pool. But no one is ever using it anyway.

  • Stayed: December 2012, traveled on business
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Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Bakersfield

Address: 3625 Marriott Dr, Bakersfield, CA 93308-6248
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Bakersfield
#7 Family Hotel in Bakersfield
#8 Romantic Hotel in Bakersfield
Price Range: $101 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Bakersfield 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Bakersfield hotel is only minutes from downtown Bakersfield, California and the Bakersfield Airport, near the intersection of California Highway 99 and Rosedale Highway. Buck Owens Crystal Palace, golf courses, tennis, jogging and hiking trails are nearby. ... more   less 
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Also Known As:
Hilton Garden Inn Bakersfield Hotel Bakersfield
Bakersfield Hilton Garden Inn
Hilton Bakersfield

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