I could not even check into this hotel despite having a reservation and being a Choice Privileges member.
I had a reservation for the night of 5/25/13 and waited two hours ( no exaggeration) to try and check in to my reserved room followed by trying to cancel and receive a refund. And none of my issues were resolved by managers on site despite patiently waiting those two hours with a three year old.
When I finally reached the counter to check in, the woman at the front desk told me the hotel overbooked, did not have clean rooms for guests and did not have two queen beds, which I had a reservation for. She told me she would appreciate my cancellation so they could accommodate other guests and would get a manager to assist in refunding my room since it was after cancellation period. Two managers were on site and neither assisted me with a refund after waiting an additional hour.
I directly observed other guests in the lobby waiting 1-2 hrs to check-in during the 2 hours I waited for my issues to be resolved.
At 10pm at night, I drove to my final destination 2 hrs away because the hotel could not honor the reservation and could not process the refund.
I do not recommend. WORST hotel experience ever!
- Official Description (provided by the hotel):
- The Quality Inn & Suites hotel would like to invite you to stay with us on your next visit to Central California. We take great pride in providing clean and comfortable rooms, along with friendly customer service at an affordable price. ... more less
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- Also Known As:
- Quality Hotel Bakersfield
- Quality Inn And Suites
- Quality Inn Bakersfield
- Bakersfield Quality Inn