I had stayed at the Quality Inn in Winslow, AZ the previous night so I thought I would go ahead and stay at another on my trip out to the Cali coast, thinking I would get the same type of service and room. When I called, it was only $5 more for a suite so I went ahead and took it. I also asked for a quiet room and they assured me it was.
I entered the room and it smelled musty and rotten. The refrigerator was very tiny, even though it was in a place where a larger one could go, and it sounded like a very large one. The walls and the door were scuffed and the carpet had lots of spots on it. There also was not a remote in the living area. I couldn't control the air conditioning at all. I was also put next to a family with loud kids. I went back to the front desk to tell them of the issues. They just kind of stared blankly at me until I asked them if they were going to do something about it. They assured me they would take care of it while I was out for dinner.
When I came back about two hours later, they did bring a remote, which never worked, and said she was still looking for some air freshener. I was tired from a very long drive and told her to just forget it. I awoke at 12:30 a.m. with the kid in the next room wailing away like it was right next to me. The air had shut off on its own and I was burning up and had to put my head over the covers since the rotten smell was making me sick.
I was a housekeeping supervisor at a hotel myself. I went down the next morning and told them they needed to take that room offline and I couldn't believe they would put a guest in there with it smelling like that. Again, the front desk person just kind of stared at me. Strange.
I am just amazed at the disparate quality in the Quality Inns. You never know what you are going to get with them. At least with other chains, there is some semblance of consistency from one property to the next. I doubt that I will use Quality Inns again.
- Official Description (provided by the hotel):
- The Quality Inn & Suites hotel would like to invite you to stay with us on your next visit to Bakersfield, CA. We take great pride in providing clean and comfortable rooms, along with friendly customer service at an affordable price. ... more less
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- Also Known As:
- Quality Inn And Suites
- Quality Hotel Bakersfield
- Quality Inn Bakersfield
- Bakersfield Quality Inn