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“Nice but no wifi”

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Howard Johnson Inn - Bakersfield
Ranked #36 of 63 Hotels in Bakersfield
Oxford, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice but no wifi”
Reviewed August 15, 2013 via mobile

It seemed a fine hotel with all the expected features tidily in place. Until we tried the free wifi. Nada in the room on 3 devices. Reception told us to move rooms so we did but it still didn't work. Eventually they came clean and admitted wifi wasn't working except in Reception, which isn't what you're promised or what it says in the room itself. While discussing this with the perfectly nice manager and receptionist 4 other guests rang up to complain, and another guest who had tried to use the Reception wifi said it was working one moment and not the next. Had to get a refund and check into the Motel 6 opposite which is cheaper and not so nice but at least the wifi allows me to type this!

Stayed August 2013, traveled with friends
Helpful?
Thank Markodebono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojobakersfield, General Manager at Howard Johnson Inn - Bakersfield, responded to this review, August 22, 2013
We are sorry to hear about the lack of wifi in your room. We understand the importance of having a good wifi signal. We now have the access point that was down back online and working but, we feel we have missed an opportunity to gain your loyalty as a customer. It seems that we have met or exceeded your expectations regarding our room quality and customer service, and, in light of this, we would like to invite you back. If you are going to be in town again, please call me and I will be glad to show you a room with wifi access and also to tell you about any discount promotional offers.

Ariana Sanchez, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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354 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Victorville
1 review
Reviewed August 14, 2013

I have stayed many times with no incidents service always great, yet that evening there were no extra towels for the pool so we had to go without and we had a few ants in our room #167.,
Overall we love staying there and will do so again next month.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojobakersfield, General Manager at Howard Johnson Inn - Bakersfield, responded to this review, August 22, 2013
Thank you for staying with us and for taking the time to share your experience. My staff will be happy to hear that you had a great customer experience. We have taken care of the ants in that room. Thank you for reporting it. Next time you are here, we will leave out extra pool towels so that you can enjoy the pool under the warm Bakersfield sun. Hope to see you again soon.

Ariana Sanchez, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2013

The room was clean and comfortable. Megan called from the front desk once we were in the room to be sure we had everything we needed. A very nice touch. The lobby breakfast was limited, but there were plenty of people partaking. A quick one night stay on the way to LA and this was very reasonable.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
1 Thank Jonna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojobakersfield, General Manager at Howard Johnson Inn - Bakersfield, responded to this review, August 22, 2013
Thank you for mentioning the clean and comfortable rooms. The staff tries very hard to deliver excellence in product and service. It’s interesting that you mentioned Megan’s courtesy call to you in order to make sure that everything was satisfactory in your room. This is the first time anyone has written about it in their reviews. But, I am glad to learn that the courtesy calls are useful in building guest relationships. We hope to see you again soon.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2013

I've stayed here few times. The staff was nice enough. However, there are 2 types of rooms some have a fridge and microwave and others do not. The times I've stayed there there were fights in the parking lot and I noticed what could have been call girls going in and out of rooms late at night and police activity on one particular day and unable to get into my room. The so called continental breakfast leaves something to be desired. Over all I'll never stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pdolohery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojobakersfield, General Manager at Howard Johnson Inn - Bakersfield, responded to this review, August 22, 2013
Thank you for staying with us and for sharing your experience. We apologize for the noise outside and we do not condone any activities that disrupt our guest’s experience. We regret not having met your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn - Bakersfield

Property: Howard Johnson Inn - Bakersfield
Address: 2700 White Ln, Bakersfield, CA 93304-6816
Phone Number:
Location: United States > California > Bakersfield
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 63 Hotels in Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Inn - Bakersfield 2*
Number of rooms: 149
Reservation Options:
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Also Known As:
Howard Johnson Express Inn - Bakersfield Hotel Bakersfield
Howard Johnson Bakersfield
Bakersfield Howard Johnson

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