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“hotel charged my credit card twice!!!”

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Knights Inn West Memphis
Ranked #1 of 19 Hotels in West Memphis
Certificate of Excellence
Reviewed January 10, 2012

I booked this hotel through hotels.com and when i got to hotel they asked for my credit card...didn't think nothing of it...and now my bank shows where hotels.com charged me $45 for the room and Knights Inn charged me $38 TWICE on my credit card. So now i'm waiting to be refunded.

  • Stayed: January 2012, traveled as a couple
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1  Thank Tracie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 - 382 of 392 reviews

Reviewed December 1, 2011

I'm most impressed by the politeness and helpfulness of hotel staff. They are really good. The room has everything that a hotel room should have. It is clean and comfy. I can't ask for more.

  • Stayed: November 2011, traveled solo
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1  Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2011

I stayed here on the way back to Kenosha from atlanta. I must say it might look like a little bit lesser hotel but the rooms were extremely clean and the customer service was great. Definitely changed my mind and opinion of budget inns.

  • Stayed: May 2011
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Thank Slikkone08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2011

Alot of these reviews are terribly rude! We stayed about 2 weeks and the people working/running this place are super nice. As far as the complaining about location and all that people know where they are going before they get there that's not exactly a suprise. We stayed with our kids to be with my husband while he was working and we would stay again no doubt!! Also people should realize that before you agree to pay you are allowed to view the room first. People just like to complain!
Also, I have been to hundreds of motels all over the world and take my word for it there are hookers everywhere, they cant really refuse someone cause "they appear to be a hooker" geez...

  • Stayed: July 2011, traveled on business
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Thank travelinfamily650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2011

U can do betta than this but the bed is cozzy but da sheets dont fit,l.m.a.o

  • Stayed: July 2011
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Thank Sexychocalate23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
budgethostwm, General Manager at Knights Inn West Memphis, responded to this reviewResponded July 8, 2011

I apologize about there not being water in the pool, but it must be drained in order for us to renovate the pool. The pool is expected to be up and running within two weeks from this date. As far as it being hot, I'm sorry but we can not control the weather temperature. You may simply ask for more towels if you feel that what you were given is not sufficient. We supply the single rooms and double rooms with a set amount of towels. If you have reported there to be 1 guest in the room, that room is supplied with enough to accommodate for 1 person. Please address your concerns to the front desk so we can try to make your stay as comfortable as possible and try to resolve any issues you may have!

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Reviewed June 21, 2011

They show a picture of a pool, but the pool is empty and the sides are severely cracked. I don't think the pool has functioned for a very, very long time from the looks of it. The neighborhood is bad, and the clientele is scary. There were stains of blood? poop? on the tops of the tall off-white bedposts and on the wall. It took a long time for the A/C to cool the room, which seems to be too large for the unit (the rooms are large and this was probably a nice motel maybe 50 years ago). We had to put something on top to weight down the billowing curtains so A/C would go into the room. There are lots of noisy party people walking around on the balconies during the night, whacking the metal railings, tapping on windows. The stairs are very rusty and there is no elevator. This place was dirt cheap, but I would never stay there again. We were actually scared and zipped out early in the morning. We were staying one night on the way to somewhere else.

Room Tip: Avoid this place!
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  • Stayed: June 2011, traveled with family
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2  Thank TravelinMom033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
budgethostwm, Owner at Knights Inn West Memphis, responded to this reviewResponded June 23, 2011

This property is recently under new management and is going under major renovations. I sincerely apologize about your stay. The pool is under renovations to be up and going withing the next two weeks! Simply if you feel uncomfortable with your rooming conditions and situation a call to the front desk could have helped you out! We would have been able to change your room to a different part of the hotel away from other guests, or even given you a complimentary stay after reviewing your rooming situation and coming to the conclusion that the hotel did not live up to its standards and your expectations. We have 15,000 BTU A/C units in our rooms which is sufficient to cool the rooms, but in our area due to such high humidity and extreme heat, it does take time to cool the room off. I hope the next time you come to the Memphis area, you simply just drive by our property and notice the difference, give us a chance to redeem our selves, as we are trying to fix many of the mistakes of previous management. Please feel free to contact us at budgethostwm@gmail.com regarding anything else!

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Reviewed September 5, 2017
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  • Stayed: August 2017, traveled with family
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Thank anges94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Knights Inn West Memphis

Address: 1300 Ingram Blvd, West Memphis, AR 72301-2230 (Formerly Budget Host Inn & Suites)
Phone Number:
Location: United States > Arkansas > West Memphis
Amenities:
Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in West Memphis
Price Range: $90 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Knights Inn West Memphis 1.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Rodeway Inn West Memphis
West Memphis Rodeway Inn

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