I travel with student groups several times a year to the West Helena/Marvell area. Our last trip was January, I booked our rooms weeks in advance and ask for all the rooms to be placed together, which the staff member promised. Our staff is legally responsible for the students so we need this setup to monitor their comings and going. When we arrived they had our rooms spread all over the different buildings and offered no other solution or apology, and the staff was rude. This past memorial day weekend we reluctantly had to book our stay there again due to no openings anywhere else that could accommodate our size. Although we arrived an hour after check-in we were told that not all of our rooms were not cleaned yet and that we would have to wait at least 45 minutes for them to be. I explained we had to be at a graduation ceremony and didn't have that time to wait. The staff was unapologetic and suggested we use a smoking room to change for the graduation ceremony we were headed to. I checked that room and it reeked! I told them that wasn't going to work and asked if we were going to get a discount for not having the rooms ready when we were told they were going to be and was told no. Luckily we scrambled to contact other places and a bed and breakfast had a last minute cancellation and was able to accommodate us immediately. It wasn't until then that the staff seemed motivated to fix our situation and tried to get us to stay, which we did not. Do not book here!
- Official Description (provided by the hotel):
- The local Civil War attraction and KIPP are two of the area events that attract guests to the BEST WESTERN Inn. Whether you're in town to visit the Mississippi River or for the famous antique shopping, you're in for a treat at our newly renovated West Helena hotel. Blending southern hospitality with a great value, we're the best place to stay in town. Spacious, well-appointed rooms and an on-site business center make guests feel right at home. The full, complimentary Hot breakfast is the perfect way to start the day. The generous breakfast buffet features piping hot eggs and breakfast meats, a wide selection of breads and pastries, hot and cold cereals, and yogurt. The ideal complement to the most important meal of the day is our famous 100% Arabica coffee and cold juices. Close to the Isle Capri Casino, there's an abundance of local attractions to suit every guest. The Delta Cultural Center, Forte Curtis and Phillip-Thomas House are favorite area hot spots. Our welcoming staff is happy to provide recommendations on the best places in town for sightseeing, shopping and dining. Business travelers especially enjoy the touches of home at the BEST WESTERN Inn. The local Phillips Community College is a big draw for students and educators. We also regularly welcome guests who are employees with Walmart(R), the Arkansas Department of Education, the local railroad company and industrial park companies. Whether in town for business or pleasure, being comfortable in our relaxing newly renovated rooms is something that every traveler deserves. Book your cozy room at BEST WESTERN Inn, where fantastic comfort meets an unbeatable value! ... more less
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- Also Known As:
- Best Western West Helena
- West Helena Best Western