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Reviewed October 28, 2019

We were in a golden superior junior suite the room was very clean good beds clean and up to date bathrooms the fridge in the room would takes days to get something cold the only draw back. Room service was good but slow the food was good from room service and came hot. The concierge for our building 8 She was great she would go above and beyond to make sure you were happy. The bar tenders were good when you ask them for a drink and light on the alcohol they would. It is nice not to have a wrist band so you are all all treated the same at each restaurant and bar. THE ONE THING I DID NOT LIKE WAS THE DRESS CODE as a Male you have to wear long pants and closed shoes not runners. BUT AT SOME OF THE RESTAURANTS they would let men in wearing sandals or flip flops and shorts this in the upper restaurant witch was not DRESS CODE the one I went to in dress shorts I got sent away not happy about that. IF THEY ARE GOING TO HAVE A DRESS CODE IN FORCE IT AT ALL RESTAURANT!!! As for the ladies they could wear almost any thing they wanted to. The same place I was sent away from they allowed a lady in shorts and a blouse and high heels?. I think they need to look at the men's dress code and lighting up it is 30 celcius there to hot for me in long pants

Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
2  Thank Dan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
VALENTIN C, General Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded October 30, 2019

Dear guest,

Thank you for taking the time to share your kind review about your stay with us at Valentin Imperial Riviera Maya! It was quite an honor to be part of your holidays, and we appreciate that you highlighted the aspects and service that made your vacation something pleasant.

We look forward to your next visit; we will be happy to see you and will wait for your soon return with wide-open arms in order to keep creating treasurable memories full of smiles, colors, and magic.

Kind regards,

Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2019 via mobile

It was such an experience !
The service people were so lovely and warm.
While the check in came tears in my eyes ,course everything was so perfect .
At the first day , we met our cabana-beach-bed !!! We are falling in love with it .
Especially Francisco makes our day at the beach perfekt !
Thank you for this great holiday !
See you soon as possible !
Susi and Lars

Date of stay: April 2019
Trip type: Traveled as a couple
2  Thank 53susis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
VALENTIN C, General Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded October 30, 2019

Dear guest

Kindly accept our gratitude for the charming review that you have shared on TripAdvisor with regards to your recent stay at Valentin Imperial Riviera Maya.

Your kind words left nothing to the imagination. For sure, prospective guests who read your comments will be enticed to experience the same level of service and entertainment which you enjoyed during your holiday.

May the wonderful memories of your stay entice you to return for another splendid holiday.

Kind regards,

Vicente Iglesias
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2019

Third time at the resort in three years. Such an unbelievable place. So beautiful scenery. Beautiful beach. Restaurants are so great too. Food is unbelievably delicious. Staff is just amazing. I have a special thought for the GO Team and for my friend Yan Kayary, I just can't stop listen to him playing piano at Don Miguel Bar. Fantastic place to relax and have a drink before having another extraordinary dinner with the one you love..

Room tip: Golden Junior Suites are excellent for the price
Date of stay: September 2019
    • Value
    • Location
    • Service
5  Thank Sylvain L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
VALENTIN C, General Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded October 30, 2019

Dear guest,

It was truly quite an honor to be your host in such special occasion ! Just like you loved the hotel, we all in our team loved by serving you while you were here. Thank you for sharing a detailed review of all the services that were at your disposal and how greatly you enjoyed it. All of our team will be happy to read that you enjoyed their hard work and you can be sure that we will strive to keep up the good work as you have stated.

We really appreciate when our guests not only enjoy the services but also of the hard efforts our team displays in every step they take. Thank you once again for your kind words. Looking forward to welcoming you back next year!

Best regards,


Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

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Reviewed October 26, 2019 via mobile

Such a wonderful, fantastic place to stay. Accommodations, the finest restaurants, and an amazing, thoughtful staff make the trip down soooooo worth it. We've been once before, but the friends we were with have been here numerous times. Lots of activities every day at the pool, or lie on the beach and do nothing but soak up the sun (and a drink or two delivered by the beach staff).

Date of stay: October 2019
Trip type: Traveled with friends
4  Thank Lesliecaryl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
VALENTIN C, General Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded October 29, 2019


Dear guest,

Thank you for sharing such kind words of the great service and holidays you experienced while you were here with us; it was truly a pleasure to have you around.

You have a place right here waiting for you every time you wish it.

Looking forward to welcoming you back with wide-open arms.

Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

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Reviewed October 25, 2019

Very good variety of food and drinks. Rooms were very clean and beds were comfortable. Staff was friendly and very helpful with any questions/concerns. The pool was tons of fun and the pool staff was great.

Date of stay: October 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
2  Thank Pathfinder723200
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
VALENTIN C, General Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded October 29, 2019

Dear guest,

Thank you for sharing your positive review regarding the time you spent at Valentin Imperial Riviera Maya during your holidays. We are flattered by reading you had such a great time and that the quality of our services was up to your expectations along with the activities and services.

We want to take customer service up to the next level as making everybody feeling like home , thus you can have total certainty that we will go out our way on your next trip to make your holidays truly a success.

Kindest regards,

Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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