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“An excellent Mexican 5 star for sure - Great value vs its competitors”

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Valentin Imperial Maya
Certificate of Excellence
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“An excellent Mexican 5 star for sure - Great value vs its competitors”
Reviewed February 22, 2009

A quick few comments as I found that many of the more recent reviews are very detailed, fair and accurate based on our experiences... see the Feb 14'09 review by "time4usnow". Resort was 92% full at our visit and one year old. It appears that they have worked there way through a lot of the kinks mentioned in 2008 reviews.

We had a fantastic week ending Feb 19. Resort is new and truly gorgeous. Path lighting at night could be intensified for better visibility and safety (a legitimate concern). Bring a small, handheld halogen if you are worried. Resort is large, walking is needed but the paths are interlock/composite decking and flat and accessible. It is only exercise... elevators avalable in buildings if required.

To help you with Room requests/selection - Buildings 1and 2 and 3 are near main entrance (close to Marche Buffet and 4 restaurants and bars; reasonable distance to main pool and the furthest from the Beach and its restaurants and bars) Buildings 4 and 5 are the most central (close to main pool and bars; reasonable distance to Marche Buffet, entrance and services and Beach aera) Oceanview rooms are in the 3 buildings along the beach but unless you are the type to stay in your room a significant amount of time...I'm unsure how you benefit from the added expense...as has been said in many reviews the well naturalized nature of the beach plantings occlude much of the view. Swimup rooms are in 3 buildings around a pool and a lagoon. These rooms are the furthest from any of the services and amenities.

Room was the standard Deluxe Junior Suite in Building 4. Very central...excellent location. No issues of any kind with the room. Maid service was of good quality-unpredictable as to timing (a card in the room suggested we could register a preferred time for cleaning which we did...it was't met... but in all fairness it would really only matter if you were in your room a lot during the day or had a very tight schedule... but your at a vacation resort, right?)

Food is fantastic.
Kitchens and bars are spotless as compared to other resorts (ie: no bugs/bees/wasps at beach bars etc) which is my priority as far as food quality goes. Tastes are individual.
Best All-inclusive breakfast buffet we have experienced in many AI stays in Mexico and the Caribbean.
Best beach lunch at Mar including fresh grilled scallops, fish, steak every day! Incredible Paella and risottos. Unending tortillas with fresh guacamole and salsa. Unbelievable!
Evening dining is great - lots of a la carte choices. Our Favourites - La Hacienda and Ginger (both for a la carte and Tepanyaki tables). Lobster Pot for the giant prawns flambeed in Vodka. Also well designed with lots of outdoor patios and tables throughout the resort. A/C restaurants available too.

Beach - a great beach... like everything else there are characteristics that some like and others don't. It is easy to walk on, surf is big and so is the breeze... and unfortunately you do have to get up at 6am to put a book/towel on a lounge under a palapa if you want shade. Since most North Americans need shade at least part of a day on the beach- more palapas would be a welcome improvement.

Spa - visit the Spa for a complete price list. Excellent massages were a great quality - fair value for a resort. Facial and body scrub were excellent. Quality products used.

This resort is well worth visiting... a central location on Mayan Riviera puts the Airport 30 minutes away and Playa del Carmen 15 minutes to the south. A great concierge desk...their trip prices are fair. Enjoy your trip!

  • Stayed February 2009, traveled with friends
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19 Thank BarbandMikeinOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Calgary
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 21, 2009

We stayed at this resort for a week in February and i'm thoroughly impressed. The grounds are immaculate and the buildings brand new. We had a standard room and it was really nice, loved the marble floors and marble bathroom with the huge jacuzzi tub. Checkin was great, we arrived to receive 2 glasses of champagne and then instantly to the lobby where we had a quick check-in, the lady was so nice she even offered to take a pic of us with our champagne! Then we got in a dodge durango and off to our building 3 suite. We ordered room service that night as we got in very late and it was really good overall the food was great just didn't like the mexican restaurant, our favourite was the Japanese Restaurant Ginger (be sure to get a spot at the show tables) lots of fun and you'll meet people. Second fave probably the French restaurant, but all were very good. The Steak restaurant was neat as it was right by the ocean and you could feel the nice breeze in the evening. Pool was huge, lots of loungers but not enough floaties!! i did find a secret spot of them though hidden behind one of the washroom buildings. The beach was very nice... sand was fine and white... the ocean was very wavy but apparently the whole Yucatan was going through choppy waves while we were there so red flagged every day except for 2. Drinks at the pool were always tasty and the ladies who were serving were asking me for another while i was only half done- they definately deserved tips! well everyone really, the service was so good! Calgary servers could really take lessons! Only thing i did have a concern with would have been the maid service just as others have mentioned- it is spotty and for 2 days we didn't have ours cleaned because they came at 5:30 right when we were getting ready to go out for supper. Not that big of a deal but they really should get that under control. I am definately happy i chose the Valentin and would return in a heartbeat, when the bus picked us up to head home i didn't want to leave! p.s. adults only is the way to go!!! so happy i didn't choose a resort with kids

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
15 Thank joejoeCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level 5 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 21, 2009

My husband and I stayed at the Valentin Imperial Maya from February 8-15, 2009.

We were originally booked to go to the Valentin last February. Shortly before we left for the airport, we were informed by our travel agent that the Valentin was overbooked. We were bumped to the Excellence Riviera Cancun and received a voucher for a free week to use at the Valentin in the next 12 months. The Excellence turned out to be absolutely incredible (see my review from last year) and this year we ventured back to try the Valentin.

There were a lot of small amenities that I was excited about when I booked the Valentin last year which are no longer included (turn-down service, waiters serving trays of snacks on the beach, etc.) However there have also been some additions which we enjoyed (DJ every night in the plaza, Indonesian Restaurant, etc.)

We always have a blast no matter where we go and the Valentin was no different. We had a really great time and a great vacation. But there were a lot of little things that went wrong, which will probably prevent us from looking for a return trip to the Valentin. If we had not had such an amazing experience last year at the Excellence, our rating of the Valentin might be higher. However we experienced true 5-star luxury at the Excellence and we did not find the Valentin to come anywhere close to that standard. We would not rate this a 5-star property.

I won’t go into minute detail about everything to do with the Valentin, but I’ll list some of the highlights and lowlights of our trip.

The highlights:

-Dancing every night under the stars until 1-2 a.m. – Daniel the D.J. was a real sweetheart and this was our favourite part of our vacation
-Jumping waves in the ocean and using the free Boogie boards from the hotel to ride the waves
-Beautiful pool
-Delicious drinks – my favourites were Cosmopolitans, Blue Lagoons, Mudslides, and pretty much any of the frozen drinks with fruit and vodka!
-Friendly and pleasant service 95% of the time
-Pad Thai, Lamb Vindaloo and Tandoori Chicken at the Taman Sari Indonesian Restaurant
-Very good sushi at Ginger, the Japanese restaurant
-Late night buffet at the Taman Sari (this was nice to have even though the food was pretty old by the time we got there at 1:45 am)
-Le Marche restaurant for breakfast and lunch, especially made-to-order omelettes every morning
-Prompt and excellent room service for breakfast on two days of our stay (when we stayed up partying too late to get up in time for the breakfast buffet!)
-The 3:00 “Crazy Game” at the pool – this provided lots of laughs and great video
-For Valentine’s Day, they decorated some of the restaurants and the theatre with red balloons. Maid service put a towel-art heart on our bed with red roses and rose petals – this was very nice. We ate dinner at the Taman Sari and I was handed a rose as they escorted us to our table. There was no special menu but at La Marche they had heart-shaped chocolate cakes as part of the lunch buffet
-Lots of games in the Sports Bar (Chess, Jenga, etc.) as well as 2 pool tables
-Abundant wildlife and vegetation – you really feel like this resort is carved right out of the jungle

The lowlights:

-Surly service at check-in – this was a fairly bad experience for us, they did not fulfill any of our room requests (even though I emailed the concierge in advance) and they tried very hard to give us a room with two double beds which was unacceptable to me. This was a very stressful experience.
-Many of the wines on the wine list were unavailable (we were willing to pay for wine but could not in many cases because they were out of everything we wanted!)
-Pathway lighting at night was atrocious and/or non-existant – thank goodness we were here during a full moon
-Bathroom lighting made it near-impossible to shave according to my husband
-The hotel was understaffed resulting in slow service, especially at the bars and restaurants (not the staff’s fault, they did their best but the management has not provided adequate staffing for the current 90-100% capacity)
-Dirty plates from room service with leftover food were left out in the halls or collected in a huge pile at the bottom of the main staircase of our building and left there for hours, in some cases all day
-Unpredictable maid service and not as clean or thorough as at the Excellence (some days we had hand towels or face cloths, some days we didn’t – some days we got the Valentin Journal on the bed, some days we didn’t)
-It took multiple requests to have anything done (5 requests for extra hangers, 4 requests for Kleenex, 4 requests for hand towels or face cloths) – some of the requests were never honoured and we just gave up

For those concerned about the dress code, it was not enforced here. We saw a man in shorts, white socks and white running shoes at the French restaurant. Lots of men in shorts at the restaurants which would have been turned away at the Excellence. We missed the elegant and classy feel that the Excellence had in the evenings, the Valentin definitely had a more casual feel to it.

Up until our last day, there were piles of towels available at the Watersports building and at the entrance to the beach. Then on our last day, the towels were under lockdown. No more towels at the beach, only at the Watersports building. They wrote down our room number, gave us two towels and sternly told us we would be charged $20 per towel if we did not sign them back in. Later on, when we went to trade our wet towels for new ones, my husband was given two towel cards (one towel per card only) and told that if we didn't return the cards upon check-out, we would be charged $20 per card.

Early morning reserving of sunbeds and pool floaties is certainly in full effect here, as other reviewers have noted. However, we routinely wandered down to the pool or the beach in the early afternoon and never really had much of a problem finding a sunbed. The ones under the palapas or in the shade were never available, but we didn't really mind. It did annoy me that people would trap pool floaties under their chair and disappear for hours, and I will freely admit to being a “floatie liberator” – if I wanted one, I just took one of the ones “reserved” under a chair. Never once did the “owners” of one of these floaties return during the time I was using it and discover its disappearance. I really find this practice inconsiderate.

Yes, we noticed the missing tiles in the pool, multiple lights not functioning, elevator in our building broken for two days, but we did not let any of these things bother us or affect our vacation. It did surprise us a little that a resort that opened less than two years ago would have such maintenance issues already, but it seems like perhaps some of the infrastructure of the resort was rushed in getting it ready to open.

We had a fantastic time and if we ever saw a phenomenal deal on the Valentin, we certainly wouldn’t turn it down. But for our vacation dollar we will be probably be back to the Excellence next year.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Amethyst2421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Center, IA
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 21, 2009

Just returned from the Valentin--beautiful resort!! The weather was perfect--85. Not one drop of rain. I first thought the resort would be to big, but it is very easy to get around. We enjoyed walking around the beautiful grounds. The beach is very large--never seemed to crowded. The chairs in the shade were always reserved, but we were there for the sun. Stayed on the beach till around 1:00 , then it was time to hit the pool. The pool water was fine, I don't know why people say its to cold. The drinks were great-they will add more booze if you want. Check -in was easy. We went with 2 other couples and they did get us all in the same building after a little talking, We were in building 2 on the 3rd floor. Had a nice view of the ocean. The room was very nice--never spent much time in it. We had a nice balcony where we enjoyed our morning coffee and continental breakfast. We never had a bad meal!! No stomach problems here! The staff was very friendly and a tip goes a long way. There was a major blackout one night--love the unexpected!! Glad we took a flashlight and some candles. Met a lot of fun and interesting people. We used Cancan Transfers for our airport trip--they were great! There were just a few problems--but you have that on any vacation. All in all it was a GREAT time. If you have any questions, I would be happy to answer them. Have a great time!!

  • Stayed February 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank dskoel88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgary
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 20, 2009

Most of the positive reviews about the grounds, pools ,beach , food etc, are true. We arrived at the hotel and received the champage and towels. Then off we went to check-in. Not overly friendly but ok. Slipped the employee there a $20 for a quiet top floor room not near the elevator.

We received a room in building 5 overlooking the pool with a nice view of the ocean. To my surprise the room was less than quiet. The eleavator could be heard at all hours and the speakers from the pool could be heard even when the door was closed. No afternoon siesta for us. Also our neighbors had a unique fascination with the wooden chairs on the marble floors, no evening siesta either.

Aaaah the beach.........the main reason for our visit . Beautiful sand, beautiful carribean waters, flowing drinks. What more could you ask for right? Maybe some shade perhaps because after all it is there for all the guests to share. Nope not here. The other guests would put down towels and then leave for hours. Found shade one morning only to be accused of stealing the shade. Spoiled our valentines day for sure.

Tried the pool the next day, got a nice spot at 6am just so I could at least say I tried the pool area. Why do you have to get up at 6am just to enjoy the pool without getting the sure to be sunburn even with SPF 50.


Went to the bathroom near the Italian rest. and oops just about fell into the bowl. The toilet seat was not attached. Next day no seat at all. So, the ladies had to wait for one stall to free up. Felt like being at a hockey game during period break. Was not the only bowl issue here made sure I checked out the seat first. Must have been a screwdriver shortage in Mexico.

Went to the Indonesian rest. and ordered our food and had the pleasure of a visit from the rest. manager. Seems he was a bit concered that we may have ordered too much food and we may want to consider our choices. No we were fine with our choices and not to worry, we said. I am pretty sure that I read correctly that the Valentin was all inclusive, seemed to be up until that moment.

Visited the Japanese rest. around 9pm one evening and requested a table for 2 and was told no way we could fit you in. Weird I said you are open until 10:30 , was then told you come back tomorrow at 6pm maybe we get you in now go away. Went there the nexy day and it was not worth the agrivation .

Went to the towel shack one morning and they changed the rules. Towel cards were now the standard practise. I guess too many people were taking advantage of all the towels they wanted to reserve their spot everywhere they felt like it.

Went to the pool bar to get a beer, where did the beer cart go? Asked the bartender rules changed there too. I really liked that water/beer cart cause now I have to wait in line again.

Well, time to call the bellman, we will have him there right away. OK so right away is probobly 10-15min tops. 45min later we are hauling our suitcases to the lobby. Oh well saved us $2.

Judge for yourself folks but from my perspective this hotel is not a 4.5 star property. I simply had too many issues to give this place more than 3 stars.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank luv2travel051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 20, 2009

This was our third trip to Riviera Maya, and our first to Valentin. We vacationed there with another couple from February 6-10, 2009.
Airport shuttle - while I understand that this was run by a third party, it seemed that there were some people who were "bumped" to the front of the line for the shuttle, even though we had been waiting longer. After about 30 minutes (in the rain), we were finally loaded up and on our way - fortunately, Valentin is close to Cancun, so we were the first stop.
Check-in - yes, we were greeted with cold glasses of champagne (no warm/cool towels, as other have mentioned, though). The front desk is just that - a desk! (well, a series of desks, really). However, this was a nice change from standing at a counter for 15 minutes! Marco graciously checked all of us in together, and honored my request for our rooms to be in close proximity to each other - we were right next door to each other! With that completed, we were whisked away in an SUV to our Golden Suites in Building 7; our bellman was gracious, polite and accomodating.
Rooms - while our friends ended up with 2 double beds, we had a king bed. The rooms are spacious, clean, and surprisingly filled with furniture with elegant lines and subdued yet rich color schemes - more interior Mexico styling than the expected rough-hewn pieces and bright tropical colors that we have experienced at other resorts. The bathrooms are also BIG - everything is covered in marble/terrazo, a 2-person hydro-tub, separate shower big enough for two, separate water closet with bidet, and two-vanity sink with lighted makeup mirror. There are also two large closets in the entry - one closet also has a set of drawers, shelves, in-room safe, and iron/ironing board. Lighting is contemporary halogen recessed lighting around the room, and lamps for ambient lighting. Another nice touch is that lighting for the bedroom area, as well as the ceiling fan, are both located on each side of the bed; this also goes for the A/C thermostat - all within reach when your head is even resting on the pillow! Flat screen TV in bedroom area; another TV, along with CD/DVD player in sitting area (which also contains sofa and small bistro table with two upholstered chairs). Balcony overlooks swim-up pool and lagoon beyond that. While we didn't have any plumbing problems, our friends had CONSTANT problems with the toilet stopping up - to the point that they were using the cabana bathrooms by the pool by the end - I can understand some idiosyncracies, like not getting enough towels one day, or having an in-room coffee pot that doesn't work, but it is OUTRAGEOUS to pay this kind of money and not have a working toilet in your room! It might seem like we are in a third-world country based on some of the local color, but we certainly aren't paying third-world prices!
Pools - while the pools are not heated, they are quite clean and well-designed. I love the in-pool chaises, both in the swim-up and the main pool. Other reviewers are correct in that there is a pool for all types - and all have bars in close proximity. Yes, towel game is in full force here. It IS annoying to see someone "reserve" a chair at 8am, only to return at 2pm and use it for an hour, and then "reserve" it again until the pool closed (I guess they came and picked up their paperback book after dark?)
Bars - again, a style for all types (sports bar, tea room, cigar lounge, etc.) Our favorite tended to be Don Miguel's, as we ended every evening there - it was never crowded, and it had the wonderful aroma of amaretto - probably due to the many coffee drinks they offered!
Nightlife - it's true that this resort doesn't cater to the college crowd. A jazz band played in the courtyard in the evening, the shows in the palenque were of about the same quality as other resorts we have been to, and then a cover band played in the courtyard later in the evening. However, we were turned OFF by the Bongo Loco recruiter (or whatever he was called), harassing us IN THE SPORTS BAR at the resort to pay only $55 per person to go to this nighclub in town that night (the bus would pick up at 10:30pm and bring you back at 3:30am - no THANK YOU!) claiming that he had a special agreement with the resort to offer us this low low price. It was offensive, intrusive, and annoying, to say the least. This also went for the "local vendors" who set up shop around the courtyard one evening - again, this really cheapened the experience for me. If I had wanted to be approached by these folks "harking their wares" I would have taken the shopping trip to Playa.
Beach - I don't understand what all of the complaining was about in others' reviews; the beach is great. It is separated into a rocky area; then sandy surf with lounge chairs, palapas, and bar staff to cater to you; then the sporty end with sand volleyball, non-motorized water sports, etc. It was super-windy each day we were there (red flag warning), but that wasn't the resort's fault.
Restaurants - this is Valentin's downfall. While my first experience at the French restaurant was wonderful, my companions didn't agree - and it went downhill from there. My husband and I are NOT picky eaters (trust me - we'll try just about anything), and I couldn't put my finger on it, but it seemed that most every menu item missed the mark. The presentation was excellent, and the waitstaff couldn't have been more attentive (and this went for EVERY a la carte restaurant that we visisted), but we all walked away disappointed after every meal. To top it off, we ALL came down with Montezuma's revenge by the time we left (swapping the Immodium box back and forth in the airport is the most memorable part of the trip, unfortunately).
Resort in general - while the size of the resort was perfect (big enough that it never felt crowded, yet small enough to get from one end to the other in a matter of minutes), it was the food that ultimately killed it for us - while we certainly weren't expecting gourmet of Wolfgang Puck proportions, because we were at an all-inclusive we wanted to be able to enjoy our meals, and that just didn't happen - especially by the end, where some of us couldn't even hold down a meal! All in all, we won't visit this resort the next time we go to Mexico.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Shannon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 19, 2009

This is our second time in a 5 star Mayan resort and our first time at the Valentin. We were completely satisfied with everything at this resort. It was exactly what we expected from the service, to the food to the room etc. A short drive from the airport makes it quite appealing to us since we were only there for 4 nights and we didn't want to spend any extra time travelling.
The resort is impeccable. The rooms had marble floors and spacious bathrooms with high end fixtures, tub and showers and a great comfortable bed!
The bar service on the beach was the best. The staff would bring us drinks even if we were sitting at the very far end of the beach area...we didn't even have to get up for a drink if we didn't want to! Tipping gets you more at this resort though so be prepared. The beach is a nice walking beach but the water was quite rough this time of the year.
There were 3 restaurant choices for lunch and 9 for dinner. The food was what you would expect for Mexican all inclusive and very well prepared with nice outdoor and indoor seating areas.
The evenings were highlighted by a live band in the outdoor courtyard which was amazing. However if you are looking for more nightlife at the resort, it is limited.
All in all we were impressed with this upscale yet relaxed resort. We would definately return!

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUNFUN68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Valentin Imperial Maya

Property: Valentin Imperial Maya
Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa del Secreto
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

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