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“First Time & Ready to Return now!!”

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Valentin Imperial Riviera Maya
Certificate of Excellence
Reviewed July 16, 2014

This was our first time staying at VIM and I have to say it was the trip of a lifetime for us. Our travel agent suggested it and we are so glad she did. We arrived on June 28 & departed on July 4th. When we walked into the main lobby building we couldn't believe our eyes it was absolutely magnificient. Upon our arrival we were greeted with a glass of champagne and treated like royalty throughout the entire trip. The staff are the friendliest we've ever experienced & we definitely plan to return sooner rather than later!

The food was so tasty. My only regret is I didn't have a chance to try all of them. We did go to the Italian restaurant which was so beautiful, elegant and tasty. We also went to Hibachi and loved it! All the buffets were ample, however, La Hacienda has an air conditioned room that you can eat in if you want to get out of the heat. Room service was prompt and the food was scrumptious and again we were treated like royalty by room service staff.

The entertainment was so much fun. We took a salsa dancing class and I took a cooking class and thoroughly enjoyed it! Everyday you get a list of the daily activities which is very helpful. Music at La Plaza every night was so enjoyable. I do suggest if it is extremely hot out to step into the Don Miguel lounge for a beautiful, refreshing & cool spot to hang out. Try a Don Julio® Reposado Tequila shot, you won't regret it! This resort is 500 acres so prepare to walk alot and enjoy the beautifully manicured grounds, the sights and sounds, as well as, the iguanas, coati's, and exotic birds.

We were in Bldg. 3 so we were close to everything. We stayed in Silver Jr. Suite, 2nd Floor, room 2214 and the room was exquisite. Next time we will request 3rd floor due to the noise level. It sounded like the people above us were moving furniture or doing construction all night. Make sure to use your do not disturb door hanger or the staff will be knocking on your door to assist you about every half hour to an hour (they are so eager to please). The mini fridge is always full of Dos Equis, Coors Light, soft drinks, juice and water. If you run out of your drink of choice, a quick phone call and they bring you more of whatever you request. Also, keep in mind this is an adult only resort so you do get the adult channels on your t.v. for free. I did miss the ocean view and being able to wake up and see the water from your balcony, you have to walk to see it. In saying that, the resort itself and everything it offers more than makes up for not being able to see the ocean.

Antonio, at the beach bar made the best margaritas I've ever tasted, make sure you look for him! We spent the majority of our time in the pool, which is one of the most beautiful we've ever seen. There is a quiet side and a loud side so you pick where you want to hang out. Take your own big mug and they will fill it up with ice, bottled water, alcohol, whatever you desire. Get there early for a floaty or wait and someone will eventually offer you theirs. I did see some people brought their own floaties & we may try that next trip but we never had a problem getting one at some point while hanging at the pool. The chairs are plentiful. Food is always being prepared around lunch time at the pool bars and the tacos were some of the best we've ever had! The two swim up pool bars close at 5pm so the pool clears out about that time, however, the beach bars stay open until 11pm. They serve soft serve at the beach bar during the hot afternoon hours.

The beach was absolutely immaculate and we spent one whole day laying under a cabana enjoying the ocean sights and sounds. We also sat at the edge of the beach bar and enjoyed the ocean view for hours.... Get up early one day, walk down to the beach to enjoy the sunrise, you won't regreat it! Cannot see the sunset from the beach but sitting on the beach in the evening is relaxing. We spent our entire 7 days at the resort and enjoyed every minute of it. We met some of the most incredible people during our trip.

I want to say thank you to the staff at this resort because they made our 2nd honeymoon everything we could have wanted and more. We hope to see you all again very soon!

Room Tip: Bldg 3 is close to everything. From talking to other guests there are no ocean view rooms. You wil...
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank lpayne316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,918 - 4,924 of 12,184 reviews

Reviewed July 16, 2014

We just returned from our 2nd stay at the VIM and we are so sad to be home. Last year my husband and I came here for our honeymoon. This year we came for our first anniversary and my parents came for their 30th anniversary. We love the atmosphere at this resort. The staff is AMAZING!! I would like to thank Gilberto for his wonderful service at Mar/Tierra for breakfast and lunch, Victoria, Miguel and Audel for their wonderful service at Heaven and our favorite bartender Antonio Aries (he is so amazing, ask where he is working at night and stay there!) The food here is fantastic and we liked the poolside buffet at lunchtime (this was not available last year). The pork tacos were sooooo good! The French restaurant is by far our favorite. The filet mignon and crusted onion soup are delicious, and make sure you try the baked Alaska with brandy. The sushi at Ginger is amazing! If you like good food then you will definitely enjoy the restaurants. The only restaurant that we did not visit was The Corner, which you have to pay for. There is now free wifi in all rooms which was a nice addition this year since last year we had to go to the lobby to contact anyone.

I would also like the thank the doctor Gabriele as he did a wonderful job working on my Dad. My Dad became dehydrated and developed a stomach infection during our trip. Gabriele came to my parent's room in the middle of the night and gave my Dad an IV. It was nice to know that there are services at the hotel like that because we were afraid of him going to the hospital. Lesson learned this year, get travel insurance! The cost was not terrible for the doctor visit and the medicine but still it was scary not knowing how much it was going to cost especially because you have to pay for it before you can leave the hotel.

This year we spent more time on the beach than the pool (last year we hung out at the pool more) and the one thing that I would like to point out is that there needs to be another bar on the beach. We were down by the volleyball court and it takes a little while for the servers to come down to give you drinks. If there was a bar and maybe some food down in that area I don't think we would have left the beach all day. The ocean is great! The water is warm and there are some waves. Some days the waves were bigger than others but we enjoyed that. The fish that swim around you are so pretty as well.

The pool is great during the day as well. There are floats in the pool for you to lounge on but we noticed that if people find a float they do not let it go. The hotel has a policy that you are not allowed to keep floats under your chairs or take them back to your rooms but people do anyway. We only had a float in the beginning of the trip because we did not feel like hanging on to it all the time. Both pool bars are great! I'm going to miss drinking a Superman! The Go Team is great as well! The games that they play are entertaining. We liked watching the water polo and volleyball games from the bar.

Just like last year, I have absolutely nothing bad to say about this hotel. People who write negative reviews seem like they cannot be satisfied anywhere. We stayed in building 5 which is right by the pool. Last year we were in building 4 which is also right by the pool and we really loved this location because it is so centralized. Next year we are thinking about upgrading and staying in a swim up room. This year and last year we had a Deluxe Suite and it was perfect for us. We do not hang out in the room often so this worked great for us. If I could bring my dogs I don't think we would ever leave! We cannot wait to go back next year!!!!

Room Tip: Building 4 and 5 are right by the pool. We love these buildings because they are in the middle of th...
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Michelle_A32313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Director de Relaciones con Clientes at Valentin Imperial Riviera Maya, responded to this reviewResponded July 18, 2014

Dear Michelle from Filadelfia, Pensilvania

We would like to thank you for your review and your loyalty for the Valentin . It is always a pleasure to have you home.

The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. Your recommendation of our property is also encouraging our Management and staff who ensure that your vacation is relaxing.

Thank you for recommending our property. It will be always a pleasure to welcome you back at VIM for your 3rd visit.

Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again!

E mail : customercare@valentinmaya.com

Wishing you all the best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

I have been to Mexico at least five times, four of them in the Riviera Maya area. The Valentin was by far the best hotel we stayed at. The beach, the hotel room, the service,the grounds and the food at all the restaurants were all excellent. We did not have to wear one of those annoying plastic wristbands, nor did we have to make early morning reservations for dinner at the specialty restaurants. The service was excellent and the staff was always welcoming, friendly, and willing to go out of their way to please. Usually I like to visit different hotels but after staying here there really is no need to go anywhere else! My only suggestion would be to have jittney buses to take the patrons around the compound as it is quite large. Nevertheless, I worked off the calories by walking , so it was bearable.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank vacanowNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Director de Relaciones con Clientes at Valentin Imperial Riviera Maya, responded to this reviewResponded July 16, 2014

Dear recent VIM guests from New Jersey ,

We are flattered to know you had such a pleasant stay at our property and thank you very much for sharing your thoughts here with others.

We appreciate the fact of highlight the services and the personal attention from our staff, reviews like yours, are the motivation to keep in the good job.

We will be working in your suggestions regarding the jitney buses to ensure the satisfaction from our guest . Thank you for taking this point to our attention .

We are looking forward to your next visit, so please do not hesitate to contact us before your next arrival.

Receive our best regards from the VIM!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

After much thinking and research we decided to go back to VIM, we liked our first experience so much. Well we made the right decision because second time around was even better. Everything was perfect. The service was perfect, everyone was so nice, with a special mention to Gilberto, Guadaloupe and Viktor who were so awesome.

There is not a bad thing I could possibly think to say. Everything went so smoothly from check in to check out. The food was amazing, the drinks were great (Viktor's mojitos were to die for), the pool was warm and the beach is just awesome.

We are even planning a third time. Thank you VIM for a wonderful vacation in paradise.

Room Tip: We had a golden suite, just perfect.
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  • Stayed: June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank NathP7509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Director de Relaciones con Clientes at Valentin Imperial Riviera Maya, responded to this reviewResponded July 16, 2014

Dear Nath from Montreal, Canadá

In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our resort.

Thank you for taking a moment of your valuable time to submit your feedback regarding your recent stay at the VIM.

We are delighted that you had a wonderful time and would like to thank you for your gracious comments about our staff especially Gilberto, Guadaloupe and Viktor , they as the rest of our team love what they do and this makes a huge difference in service that you expect and really deserve.

We hope to have the chance to welcome you back on many future occasions and we will be happy to make every stay just as special for you.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

A group of 9 30 something adult couples visited Valentin for the 2nd time this past June. We had an absolute fabulous time. This resort is sprawling and we saw areas this time that we did not know existed the first time 2 years ago. Though it sits in the middle of the Mayan Riviera which technically is jungle it is Well manicured and clean. There is plenty to see and do without ever leaving the grounds if thats your flavor. I personally am Not a huge fan of the beach, but if you are , its massive. over a half mile long and roughly 50 yards deep. check out to the south end of the beach at low tide you can see numerous fish in the tide pools. for swimming go to the North end. I never had a bad meal at any of the restuarants. Our favorite was the the French where we dined On escargot, filet mignon and creme broulee (Spelling?). excellent. Breakfast and Lunch we stuck with Buffet and dined on such items as seafood pasta, red snapper, mussles, ceviche, and goucamole just to name a few. Make sure you stop in say Hello To Gilberto, He is awesome. there is a swim up bar that readily passes out all the rum and coors light you can drink if thats your thing. nightly entertainment on the square with bands dancing and DJ to get your groove on if you wish. Also nightly shows and numerous activities such as water aerobics, water polo, ping pong and volleyball tournaments for example all day long. We are considering going back again next year

  • Stayed: June 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Mpetey6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Director de Relaciones con Clientes at Valentin Imperial Riviera Maya, responded to this reviewResponded July 16, 2014

Dear VIM returning from Painesville, Ohio,

We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home.

Thanks to the hard work of our staff (especially Gilberto), the excellent cuisine and the beautiful location, we feel very proud to have numerous loyal guests who are very excited and happy to come back to our resort.

We would be more than happy to welcome you back for a third holiday in our resort.

Warmest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

We just returned from our 5th vacation at the the Valentin June 24 - July 1 2014. It was an outstanding vacation. We have travelled to many resorts but keep coming back to the Valentin.

As always the service is excellent and food superb. Anyone that writes a negative review of this fantastic resort is way too picky. It was also our anniversary and the staff went out of their way to treat us special. The grounds are always perfectly groomed and were even more beautiful than our first visit in 2010. The resort was full but you would never know as the resort is spread out and we never had to line up for anything.

Restaurants - We found the Italian restaurant to be greatly improved as well as the Indonisian
We have always enjoyed the French although sometime the decor ranks higher than the food.
Don't miss out on the Caribbean buffet and show, it is always great. We did not try the new Restaurant that is a added charge but will try at our next visit. The Hibachi Grill is always fun depending on who you are seated with. The Chef always puts on a great show. The Beach Restaurant is great for lunch with a nice view of the ocean and is good for breakfast too but does not have quite as much as the main buffet for breakfast. Most everything you can imagine is included

Entertainment - The Valentin Imperial Band was great although we did notice they are substituting different band members on some nights, but I think they are trying to appeal to all guests. We thoroughly enjoyed Johnny Ross a couple of evenings. What a great entertainer and a very nice gentlemen. He is perfectly suited to the Valentin. The pianist at the Don Miguel was also very fantastic on a hot evening in a beautiful air-conditioned room. What is great is the variety of entertainment.

Rooms - We don't feel it is necessary to upgrade rooms as they are all beautiful and the cleaning staff is fantastic! We have stayed in the Deluxe Junior Suite and The Golden Suite and were happy with both. We never ran out of hot water or had to ask for towels etc. Room Service is also 24 hours a day included so every morning we had coffee and pastries brought to our room!

Pool and Beach - Pool is beautiful, clean and there is a quiet end and a party end. You can go to the pool bars but servers were always available to bring your drinks. The beach has been groomed and has many chairs and beds available now, also has a nice bar where you can also get soft ice-cream. In 2010 our lst visit the beach did not have much to offer but now it is great.
This is the most time we have spent at the beach.

Loyalty Club - Make sure you join because I'm sure once you visit the Valentin you will be planning a return visit. The points you accumulate can be used at a return trip for spa credits, room upgrades etc.

All in all this was one of the best vacations we have ever had thanks to the Valentin!

  • Stayed: June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
4  Thank susan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Director de Relaciones con Clientes at Valentin Imperial Riviera Maya, responded to this reviewResponded July 16, 2014

Dear Susan from Whitby, Canadá

In the name of all Valentin imperial Maya, receive our most sincere appreciation for your loyalty to our resort.

Thank you for taking a moment of your valuable time to write your survey and submit your feedback regarding your recent 5 th stay at the VIM .

We appreciate the fact of highlight the services and the personal attention from our staff, reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to them.

We hope to be able to host you many more times in the future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

We just returned from our 5th vacation at the the Valentin June 24 - July 1 2014. It was an outstanding vacation. We have travelled to many resorts but keep coming back to the Valentin.

As always the service is excellent and food superb. Anyone that writes a negative review of this fantastic resort is way too picky. It was also our anniversary and the staff went out of their way to treat us special. The grounds are always perfectly groomed and were even more beautiful than our first visit in 2010. The resort was full but you would never know as the resort is spread out and we never had to line up for anything.

Restaurants - We found the Italian restaurant to be greatly improved as well as the Indonisian
We have always enjoyed the French although sometime the decor ranks higher than the food.
Don't miss out on the Caribbean buffet and show, it is always great. We did not try the new Restaurant that is a added charge but will try at our next visit. The Hibachi Grill is always fun depending on who you are seated with. The Chef always puts on a great show. The Beach Restaurant is great for lunch with a nice view of the ocean and is good for breakfast too but does not have quite as much as the main buffet for breakfast. Most everything you can imagine is included

Entertainment - The Valentin Imperial Band was great although we did notice they are substituting different band members on some nights, but I think they are trying to appeal to all guests. We thoroughly enjoyed Johnny Ross a couple of evenings. What a great entertainer and a very nice gentlemen. He is perfectly suited to the Valentin. The pianist at the Don Miguel was also very fantastic on a hot evening in a beautiful air-conditioned room. What is great is the variety of entertainment.

Rooms - We don't feel it is necessary to upgrade rooms as they are all beautiful and the cleaning staff is fantastic! We have stayed in the Deluxe Junior Suite and The Golden Suite and were happy with both. We never ran out of hot water or had to ask for towels etc. Room Service is also 24 hours a day included so every morning we had coffee and pastries brought to our room!

Pool and Beach - Pool is beautiful, clean and there is a quiet end and a party end. You can go to the pool bars but servers were always available to bring your drinks. The beach has been groomed and has many chairs and beds available now, also has a nice bar where you can also get soft ice-cream. In 2010 our lst visit the beach did not have much to offer but now it is great.
This is the most time we have spent at the beach.

Loyalty Club - Make sure you join because I'm sure once you visit the Valentin you will be planning a return visit. The points you accumulate can be used at a return trip for spa credits, room upgrades etc.

All in all this was one of the best vacations we have ever had thanks to the Valentin!

  • Stayed: June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank ZiggyandauntSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Director de Relaciones con Clientes at Valentin Imperial Riviera Maya, responded to this reviewResponded August 5, 2014

Dear returning VIM Guests from Whitby

In the name of all Valentin resorts, receive our most sincere appreciation for your loyalty to our hotel.

Many thanks for sharing your experiences with future travelers, we are grateful for your positive review published on Trip Advisor ,It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin once again.

We cannot wait to welcome you back for the 6th time to spoil you and make you feel at home again. Thank you so much!

E mail : customercare@valentinmaya.com

Receive our warmest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Valentin Imperial Riviera Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa del Secreto
Price Range: $307 - $755 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Riviera Maya 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya Mexico

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