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“Amazing Honeymoon at the Valentin”

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Valentin Imperial Maya
Certificate of Excellence
Monroe, North Carolina
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Amazing Honeymoon at the Valentin”
Reviewed August 19, 2013

My husband and I just returned from our honeymoon to Mexico. We stayed at the Valentin Imperial Maya, and this resort exceeded our expectations. I have traveled all over, and the Valentin is one of the nicest resorts I have ever been to. The food was great, the drinks were great, and the service was excellent. We especially loved German, the bartender at the swim up pool bar! All the staff were very friendly and helpful. The beach was gorgeous and very well kept! We got to release baby sea turtles one night, because there is a sea turtle habitat right by the resort! This was an amazing experience! The rooms were very cleaned and our room had a gorgeous view! We had such an amazing time, and we talked to many other couples who also said this resort was one of the best resorts they had been to! I would highly recommend the Valentin to anyone! My husband and I hope to return very soon!

Room Tip: We stayed in Building Number 3, and we thought this building was a great location. Close to the pool...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank BaSele10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 21, 2013
Dear recent honeymooners,

Thank you for such wonderful comments regarding your honeymoon at our Valentin Imperial Maya. We know that our staff (especially German) will be truly motivated by your kind words about your experiences.

Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya maybe to celebrate your first anniversary?

Please do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

E mail : customercare@valentinmaya.com

Receive our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Cuyahoga Falls, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 19, 2013

We recently got back from our honeymoon and the resort was amazing. There were many options for meals and drinks. The food overall was good, we did go back to the same resturants a few nights because we loved the food. Our room were very nice, we had upgraded to the Emerald Suites which had a full size jacuzzi and was close to the beach and pool. The pool area is beautiful and has two big swin up bars and is a very large pool area and doesn't get crowded at all. All the staff were very friendly. We were a little upset because we had signed up as we were told to release the sea turtles but were never called. We then found out the day before we left that anyone could just to the beach at the set time and they did that every night. Also the beer isn't served cold (which we beileve was just their culture) and they don't give you wash towels everyday (will need to ask for them). Overall the grounds are amazing and the walk to and from your room to the resturants isn't bad, and they have carts driving around that will stop and take you to where you need to go. It was a hassle to use the internet as there is only wi-fi in the lobby. They do offer a cord to use in the room if you bring your computer, but we only had our iPad so we had to make special trips to use the internet. There are so many more positive things about the resort the small incoviences are nothing. We are already looking at going back next year!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lindsey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 21, 2013
Dear Lindsey A,

Thank you for sharing your experiences with the Trip advisor community; it was a pleasure to read that you enjoyed our resort , our staff and some of our services and facilities.

The observations that you mentioned regarding the cold beer have been brought to the attention of the management in order to improve it for you and for future guests.

We cannot wait to welcome you back for the 2nd time to spoil you and make you feel at home again.

Please, do not hesitate to contact us before your next arrival.

E mail : customercare@valentinmaya.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed August 19, 2013

We came to the VIM to celebrate my 60th birthday and we were not disappointed! Our last two stays, we paid to stay in the Emerald Suites and were placed in Buildings 13 and 14 on the second floor with a view of the ocean. We LOVED these rooms! This time we just took the deluxe junior suite and saved about $500. We were placed in Building 5, which is right close to Buildings 13 and 14 and right beside the breakfast/lunch outdoor restaurant. We spend the day out on the beach down at the end of the property by Building 9 and so it was a walk - but with all the good food and drinks - you need to walk a LOT to keep off the pounds! The difference in the nicer rooms was that you only have one sink in the bathroom - having two sinks in the Emerald Suites was nice! Also, there is only a glass door in the bathroom leading in to the bathroom stall with the commode so if you want privacy - book a nicer room! The jacuzzi is not as large or as nice either.
We didn't get any turn down service 4 of the 7 nights that we were there. The maid cleaned in the morning the first day, but the other days, it was later in the afternoon before our room was cleaned. The weather was beautiful even with a few days of sprinkles - they were usually at night. We saw where several sea turtles came in an and laid their eggs - that was awesome! The Grey Goose vodka poured freely this time - none of the bars ran out of it like the last two stays!
Overall, we LOVE this resort and hope to come back soon!

Room Tip: Always choose the highest floor if you don't want folks coming in in th middle of the night - sl...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Palmtreelady08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 20, 2013
Dear repeat guest from Carolina del Sur,

We are grateful for your positive review published on Trip Advisor and your loyalty for the Valentin Imperial Maya, we are honored to know that your enthusiasm for our Hotel and service has not changed.

We cannot wait to welcome you back for the 4th time to spoil you and make you feel at home again.

Please contact us prior to your next visit so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

email : customercare@valentinmaya.com

Thank you so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redlion, PA
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 18, 2013

we have stayed at several locations in mexico and in Dominican republic always all exclusive and valentin by far was the best location, food, service and amenities. we couldn't believe the service and overall quality of the hotel. we stayed the week of 8/4 to 8/10 the weather was great a few showers.

the hotel is awesome it is spread out a bit and built into the mangrove forest, which we think gave it a much more private feel, the grounds are kept immaculate including the pools and beach, they actually rake and sift the sand each morning and the water was great for swimming I was in the water more this year than all our trips combined. we did notice that there were no floats provided luckily we had brought our own as suggested. swimway spring floats papasan style were awesome
we had a deluxe junior which was huge and had a huge balcony (building 3) it was cleaned every day and anything we needed including a clock for me was provided. it was our 14th ann. which I didn't mention on the reservation but they still set us up with champagne, cake and a beautiful towel animal display.

the food was great the breakfast buffet was always fresh and had a large variety, lunch buffet was varied enough you didn't get tired of it and was so much better than any other A.I. we have ever been at. the evening meals we had were Indonesian twice (wife loved the pad thai) French, steak house, tapen yaki one night (awesome show and food) and Italian. the Italian was our least favorite but I would go back and order something different. we tried many different items that we would never had otherwise, even got the wife to try squid which she liked!

the bars were plentiful and always had happy tenders that would make anything you asked even if you had to explain it. the top shelf booze is there and yes you do have to ask for it but don't you do the same thing at the local bar? J.D. and ginger ale , grey goose martini etc... they even had infused tequilas my favorite was the anise which I am trying to duplicate with Jack Daniels.

the entertainment was good though it was very loud for the small area that they had it in in fact so loud we left early several nights. this would be the one downside to the trip hopefully they will lower the volume level a few notches by our next trip. the shows and buffets set up on the Caribbean night and the Mexican night were great.

Room Tip: building 3 is centrally located and not to far of a walk to anything
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank phrank-ritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 20, 2013
Dear recent guest,

Thank you very much for your detailed comments. We do appreciate hearing from our customers, it is thanks to our guests' contribution, suggestions and comments that have the opportunity to target areas of concern and take necessary measures.

Thank you for having chosen our resort for your recent vacation and for such a special occasion as your Anniversary was.

We are pleased to learn that your stay at Valentin Imperial Maya met most of your expectations and hope to be able to host you many more times in the future.

Warm regards.
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Glen Carbon, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 18, 2013

The Good: The moment we walked into the lobby to check in we were offered a drink and were able to check in right away. We decided to upgrade to the Emerald suite. Great decision on our part. We loved the huge jacuzzi in the room. As it turned out it rained most of the week but since we had the jacuzzi we didn't mind as much. Our room was quite a hike to the lobby so we used the shuttle service. We didn't have any problems and didn't have to wait long. We used room service a lot with the rain and it was great. I honestly preferred the room service food for breakfast and lunch over the buffets. It really was good.

The Bad: We liked the food at the restaurants. Ginger was our favorite. However I wish I could say the same about the service. Ginger was fine since we sat at the table where they cook the food. We ate at the steakhouse, Mexican and Italian. It seems the wait staff was overworked and could not handle the number of tables assigned to them. The worst was the Mexican restaurant. We sat there for a long time before our waiter acknowledged our existence. Once we got service it was fine but everything took a long time. Maybe that is why we had an hour wait for the Mexican and Italian even though we went around 9:00 p.m.

The only other complaint was that we asked to have our room cleaned at a certain time and it didn't get done. We had enough towels so we were okay. Not too big of a deal.

Overall: We really liked the resort and plan to go again. Hopefully they will hire more wait staff by then.

Room Tip: We stayed in building 13 on the second floor and it was close to the beach and pool. Plan to take a...
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Stayed August 2013, traveled as a couple
Helpful?
3 Thank LauraandRobIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 20, 2013
Dear Laura from Illinois,

Thank you for having chosen our resort for your vacation.

Your comments made us so happy and so proud to work in this little piece of Paradise.We are so sorry to know that the food and the service provided by our staff was not the adequate to complete your requirements. We took also good note of your observations regarding the service in the restaurants with the F&B Manager in order to take the appropriate measures in the future.

We would be more than happy to welcome you back for a second holiday in our resort.

Warmest Regards,
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Redondo Beach, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 18, 2013

I researched for a very long time and decided on this for our honeymoon. I've read the bad reviews and you have to take that with a grain of salt because we had an amazing time. We had an amazing time in the Riviera Maya, we stayed 5 nights in the silver junior suite Aug 12-17 for a very good value of 150/pp per day. I would recommend Riviera Maya over Cancun proper because you still get the beautiful beaches but you are much closer to all the tour excursions that are a must do. I would recommend this to anyone! The beach is beautiful, clear water and white sand, there was always palapas at the beach and chairs by the pool available, the pool is amazing as well. All the food was awesome and the restaurants were really good, our favorite was the French restaurant and the international buffet for lunch. Remember to the dress code appropriate attire for dinner. Our suite was in building 2 and close to the pool and restaurants. We loved our suite and used the Jacuzzi tub every night it was awesome! The only down side is the toilet is open and a little awkward and the bed was a little hard but we still slept very well. We felt really safe, and wished we brought our phones and rings once we got there nothing got stolen from our safe or our room, I even left my Ipod out and it was fine. Everyone was really nice and they took very good care of us. The crowd was mixed, 20's to middle aged and some older couples. We went on a couple of awesome excursions, saw sea turtles in Akumal, went to Tulum, went to the cenotes, and Xel Ha I would recommend all of them as your are so close to them in the Riviera Maya. We loved our vacation, the hotel is wonderful and they take very good care of our guests our last day they had a room for our luggage and complementary rooms to use while you wait for your flight after you check out so its like you get an extra day as you can eat and drink and use all the hotel amenities as well after you check out. The resort had so many activities we could of just stayed there it was a beautiful honeymoon!

Room Tip: Silver Junior Suite, building 2 is very close to the pool and restaurants
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Customer Care at Valentin Imperial Maya, responded to this review, August 20, 2013
Dear Amie A,

Thank you for such wonderful comments regarding your honeymoon at our Valentin Imperial Maya. We know that our staff (especially Sergio) will be truly motivated by your kind words about your experiences.

Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya maybe to celebrate your first anniversary?

Please do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

E mail : customercare@valentinmaya.com

Receive our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Fishkill, New York
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 18, 2013

Just want to start off by saying great trip loved the hotel Ok just got back from this hotel was there from 8/10/2013-8/17/2013 I am going to keep it real for you had a great time staff very friendly really hook you up hotel grounds beautiful lot of trees and birds we stayed in building 7 had a nice pool in back of building much more quieter than the main pool lots of chairs alcohol all you can handle ask for the good stuff they will give it to you food good did get to go to a couple of the restaurants room was nice not a really picky person just ask that the room is clean and we watched the maid clean it on several occasions only complaint and I don't think it is something that the hotel can change small ants all over the place and be sure to bring bug spray beach was nice and clean lots of chairs in shade check in and out fast you get a glass of champagne when you arrive the shows were really nice got to see almost all of them only missed the Mayan dancers so if you took the time to read my review the resort is fun, nice, lots lots to drink, great staff would I go back yes I would even got to do coco bongo.

Room Tip: Anything by the lazy pool if you want quiet and yes there is a bar
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Trischa468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Subdirector at Valentin Imperial Maya, responded to this review, August 20, 2013
Dear Trischa,

Thank you very much for your lovely comment about your recent stay at our Hotel. We will make sure to tell all our staff members what a great job they are doing and to keep up the good work!

We cannot wait to welcome you back for the 2nd time to spoil you and make you feel at home again.

Please, do not hesitate to contact us before your next arrival.

E mail : customercare@valentinmaya.com

Thanks again and all the best!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Valentin Imperial Maya

Property: Valentin Imperial Maya
Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa del Secreto
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

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