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“Perfect getaway”

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Valentin Imperial Riviera Maya
Certificate of Excellence
Reviewed March 15, 2013

A little wary of "all-inclusive" trips, however Valetin outdoes itself and everyone else...4.5/5 on food Ginger restaurant was by far the best...Italian restaurant was a disappointment (the only negative thing ...slow average food)... 5/5 on drinks just about every type of liquour you can imagine ( more than enough unless you just fussy) 8 or 9 types of beer American and Mexican...outstanding service and rooms ( wish there was wifi in rooms...very limited only lobby area)...will definitely come back soon!

Room Tip: We stayed in #7 3rd floor, excellent location...next time we would like to stay on first floor with...
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  • Stayed: March 2013, traveled as a couple
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5  Thank Jaime B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Subdirector at Valentin Imperial Riviera Maya, responded to this reviewResponded March 16, 2013

Dear Mr. Jaime from Weatherford,

We appreciate your preference in visiting the Valentin Imperial Maya and taking the time to write impressions.
Thank you for your recommendations for our future guests.

Please be also assured that we have shared your feedback regarding the Italian restaurant with our F&B manager, to improve our service in the future.

Regarding the wifi connection, we know we have to provide a better connection ;this is the reason we are working very hard in order to offer the wifi in the all resort in a very near future.

Thank you for staying with us, and we look forward to be able to welcome you back for your 2 nd visit very soon.

Warm regards,

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6,843 - 6,849 of 12,184 reviews

Reviewed March 15, 2013

This was our first trip to Mexico and we loved this area and resort. It was an adult only resort and found that great as we are around kids all the time! We loved the way the buildings were only 3 stories and spread out and hidden by all the native plants and trees. There were walkways everywhere and loads of wonderful relaxing places to sit and have a drink or just sit and chat. The staff was very attentive and food was good too. They have a great beach area that was very spacious and easy to swim in. If you needed a ride they were there, not that we did as the walk to anyway was an easy stroll. We would go back in a heart beat!! Just watch out for the time share sales people coming out of the airport!! They act like tour guide sale people and it's tough to escape to go outside for your ride!!Say no!!!!

Room Tip: We were in a jr. suite that was still really roomy on the back side of building one.It didn't fe...
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  • Stayed: March 2013, traveled as a couple
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4  Thank cheryl d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Subdirector at Valentin Imperial Riviera Maya, responded to this reviewResponded March 16, 2013

Dear Ms. Cherryl from The Woodlands,

We are pleased that you loved the Valentin imperial maya; your kind comments really motivate us to continue and further improve our services.

We thank you for commending us on that attribute and we hope to see you again soon!

Cordially,

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Reviewed March 15, 2013

My husband and I just visited this resort for 11 days for our 20th year wedding reuinion. This resort is so beautiful! We had a wonderful time! The beach is beautiful, the staff is very, very friendly and so helpful. They want to make sure you have the best time ever. We had the Jr. swim up suite and it was so nice to walk out the sliding glass doors and have the pool right there! The room was beautiful and big. Room service is excellent. The food and drinks are wonderful. It was so nice to be at an all inclusive resort 18+, no kids. We will definately be coming back to the Valentin and hope we can get some friends to come along next time.

  • Stayed: March 2013, traveled as a couple
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4  Thank Wheelin123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Subdirector at Valentin Imperial Riviera Maya, responded to this reviewResponded March 16, 2013

Dear recent VIM guests,

Thank you for the positives comments you have published on Trip Advisor about your recent vacation.

Your satisfaction is our reward; we really appreciate you taking the time to let us know we are providing a good service.

We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer good service every day.

It will be always a pleasure to welcome you back at Valentin Imperial Maya.

Please contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

E mail : customercare@valentinmaya.com

Warmest regards,

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Reviewed March 15, 2013

To begin, I want to thank everyone who writes reviews on TA! But we actually decided on VIM after friends went twice and spoke so highly of the resort. I won't go into all of the details as most reviews have said it so well, but there are a few things worth mentioning. First, this property is not as big as 3 others we've been to. We never felt that the beach or plaza was far away. Listening to the fountains and trickling water cascading over stone steps as we walked was so relaxing. The colorful birds were fun to watch outside our silver rm. The room was lovely but next time we will opt for the basic room as there is little difference between the 2. While we were there in February, the crowd was mainly 50 and up which was the oldest of any of the resorts we've been to. However, we noticed that we stayed out the latest at VIM because there was so much to do and see each evening.
The only negatives during our stay: we were not able to get on msn hotmail in their computer room. Some of the staff tried to help, but there is a code to enter into msn that no one knew. We are not sure why it is blocked but it made it pricey to have to call home each day as we have always used the internet to communicate with family while in Mexico. And though the beach is big with beautiful clear water, we noticed a lot of garbage pushed out from the ocean as we walked both to the right and left. It was sad to see so much plastic and wish that they raked those parts of the beach which are still Valentin property.

My husband and I were so impressed with how well the staff spoke english! And every single staff member there made it a point to say hello...even the hard working grounds keepers!
We were sad to leave but look forward to visiting again next year!

  • Stayed: February 2013, traveled as a couple
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9  Thank bellalive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Subdirector at Valentin Imperial Riviera Maya, responded to this reviewResponded March 16, 2013

Dear recent VIM from buffalo,

Thank you for your wonderful review of your recent experiences at the Valentin Imperial Maya.

Your kind’s words mean more than you know and your feedback has been displayed in the hotel for all our staff to see.

Regarding the internet connection , we still do not know what the problem could be but we just would like to confirm you that we do not put any code to use MSN , most of the guests are using Skype and facetime without any problem.

We are also very happy to hear that you were looking forward to returning to the hotel for your 2nd visit next May.

Please do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

E mail : con.vir.vim@valentinmaya.com

Warm regards.

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Reviewed March 14, 2013

We just returned home this week from our second visit to the VIM. Last year we had an amazing time but this year we enjoyed it even more. Maybe it was because we knew our way around, where we wanted to go and how we wanted to spend our time, or maybe it was because the Valentin is a great place to stay. The Valentin really does have everything you need, and it’s all delivered with a smile. All of the positives in other reviews really are true. As others have already said the staff at all levels really is phenomenal. Whether it was breakfast, lunch, dinner or just drinks in Don Miguel or the sports bar, the service was exceptional. We never had a problem getting good service at the beach and we always sat at the far end. I can’t imagine how many km the wait staff walk in a day. We’ve never felt more pampered or spoiled at any resort we’ve visited so far. The only problem with being treated like this is the withdrawals I felt when I got home and had to fend for myself.
Also, please make sure you are respectful of everyone you deal with when you are on vacation. I noticed several instances where guests were disrespectful or indifferent toward staff. I come from a service industry background and it’s a very difficult job and not always appreciated.
This year we brought friends with us so I was kind of worried that they wouldn’t enjoy themselves as much as we did, but I needn’t have been concerned because they had a great time. I wouldn’t hesitate to recommend this resort to anyone.
We normally like to stay in different places when we go on vacation, but the Valentin has changed that. We’re looking forward to going “home” to see our family again next winter. As my husband was constantly heard telling people, “What more do you want?” Do yourself a favour and give the Valentin a try. I can’t imagine that you’ll be disappointed.

Room Tip: The jr deluxe room is just fine.
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  • Stayed: March 2013, traveled as a couple
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12  Thank librarylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Subdirector at Valentin Imperial Riviera Maya, responded to this reviewResponded March 16, 2013

Dear VIM repeat guests,

We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin Imperial Maya.

Your satisfaction is our reward; we really appreciate you taking the time to let us know we are providing a good service.

Thank you also for recommending our property and we look forward to see you back very soon at your 2° house in The Mexican Caribbean!

Please do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

E mail : customercare@valentinmaya.com

Wishing all the best,

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Reviewed March 14, 2013

This was our first time staying here but we will definitely be back. It was our first trip without our kids in 3 years so the "adults only" aspect of it was a big attraction. We were a bit aprehensive about staying there over spring break but there were no real problems. We were a bit disappointed that the king room we booked was not available and they didn't offer to upgrade us for free. The room was still very nice. The landscaping is beautiful. The food is top class and all the staff are very friendly and helpful. The beach is groomed every morning and there is a large swimming area which has lifeguards on duty daily. Even though we had some rain and wind, we had a very relaxing 3 days. Overall, a very good resort.

  • Stayed: March 2013, traveled as a couple
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3  Thank AlecBeange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Subdirector at Valentin Imperial Riviera Maya, responded to this reviewResponded March 16, 2013

Dear VIM guests from Edom,

We would like to thank you, on behalf of every employee at the Valentin Imperial Maya.

We appreciate that you took the time to share your experiences with the Trip advisor community;

We are sorry to hear that the king size bed you requested was not available. Unfortunately because of the high occupancy from the High season we can only guarantee a king size bed for Emerald junior, Diamond and Imperial suite.

Thank you once again for your understanding and we look forward in welcoming you back in the near future.

Warmest regards,

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Reviewed March 14, 2013

As good as the first time, this resort caters to those with excellent taste with extreme value. I still don't know how they offer the food, service and drink selection for the price. It is our second time at the Valentin, and happened to see four couples we met last year at this resort. We recently joined their family club, which gives you points to use for upgrades, spa or extras on your next trip. We can't wait to go back again for the third time next year.

  • Stayed: March 2013, traveled as a couple
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3  Thank 1worldtrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F T, Subdirector at Valentin Imperial Riviera Maya, responded to this reviewResponded March 16, 2013

Dear worldtrekker from Ontario,

Cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the social media community.

We are also very happy to hear that you are looking forward to returning to the hotel for your 3rd visit next year.

Please do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

E mail : customercare@valentinmaya.com

Warm regards.

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Additional Information about Valentin Imperial Riviera Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa del Secreto
Price Range: $307 - $755 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Riviera Maya 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya Mexico

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