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Reviewed November 29, 2011

We just got back from our second vacation at the Valentin Imperial Maya and we were not disappointed. It was just as wonderful as last year. We upgraded to Gold for a minimal charge and were so glad we did. We loved our Silver Jr Suite last year, but the Gold suite was FABULOUS!. We had a view of the lazy river and the lagoon from our balcony. The food was excellent - favourites were the Italian, Mexican & Japanese, but we weren't disappointed at any of the restaurants.

The staff is what really makes this resort, though. Mayra was always smiling and friendly at the pool and ran her butt off bringing everyone their drinks. Christian and Pamela and the Entertainment team were great. Tom says he's keeping his eye on you, Christian! The only thing missing from last year were the afternoon snacks by the pool, which we did really miss.

We will be back!

Room tip: There isn't a bad room at this place.
Date of stay: November 2011
  • Trip type: Traveled as a couple
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7  Thank SharingMeansCaring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2011

We have visited this area each year and previously stayed at Secrets Capri. Last year a couple we met there recommended Valentin Imperial Maya. We booked the Privileges Package. We really liked the Privileges Package which included a reserved lounge at the pool and access to the Privileges Lounge. Our room was outstanding, far nicer than at Secrets. We loved all the Privileges amenities.
We were disappointed by some of the food. One morning the pancakes and french toast were cold. Another morning the scrambled eggs were cold. Our best food experience was sitting at the Hibachi Table at the Japanese restaurant. The food was excellent and the group from Quebec were great company.
We liked the spa here, but it does not compare to the spa at Secrets Capri.
Like every Mexican resort, the staff makes the experience memorable. That was certainly true here. Jacob, our bellman showed us around when we arrived and took wonderful care of us. The staff at the Privileges Lounge were outstanding.
We would come back again and hope the breakfast items will be warm then.

Date of stay: November 2011
  • Trip type: Traveled with family
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5  Thank cordpar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Went in august for 10 days. Loved every minute. I think I would have gone crazy without the entertainment crew. The wife can just sit on the beach all day but I cant sit still for long....They kept me busy. drinks were top shelf and done your way.

Date of stay: August 2011
  • Trip type: Traveled as a couple
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Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

I stayed in the ocean view room on the beach and it was awesome! Originally we booked the swim up room, but we were thankful that we got upgraded as the beach rooms had a jacuzzi, and more privacy. Highly recommended!

The food was OK and could be improved, but there are lots of options. The Mar and Tierra restaurants have the perfect setting.

Very relaxing and romantic! The main pool has a bit of party atmosphere if you are looking for that...

Room tip: Get the ground floor beach rooms.
Date of stay: November 2011
  • Trip type: Traveled as a couple
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4  Thank parrott4278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

We stayed at The Valentin for our honeymoon from Nov 14th - 21st and it was AMAZING!!! The food was fabulous, the entertainment was great, and the experience was excellent!

ROOM - We stayed in an Emerald Suite in building 10 and our room was very nice. We LOVED the his and hers sinks! Our jacuzzi didn't work because the plug didn't hold the water in, but we didn't really care. Why do you need a hot jacuzzi when it's 85 degrees out anyways??? The sheets felt a bit damp at times due to the humidity and the AC in the room could have been a touch cooler, but I believe that could have been taken care of if we had ask, which we didn't, so that's our fault.

FOOD – All of the food we ate was wonderful, with the exception of room service pizza. The pizza was okay, but not that great. The breakfast and lunch buffets were excellent. We had fresh omelets almost every morning and chips with pico & guac at lunch every afternoon. I thought all the food was fresh and there was definitely something for everyone. We ate at the Steak House, Japanese, and Italian restaurants and they were all delicious too. I definitely recommend the flank steak at the Steak House and chicken and spinach cannelloni at the Italian...superb!! Keep in mind, each night there’s at least one restaurant closed but on Saturday there were three closed so the wait was 45 mins, which was a little longer than usually

POOL – We’re pool people, so I don’t really have anything to say about the beach, but the pool was a lot of fun. At the main pool they had music playing most of the time and there was usually something going on that you could watch or participate in, like volleyball, water aerobics, or crazy pool games. Some of the entertainment staff even did dances every once in a while. The pool was enormous so there are also parts of the main pool that are quiet if you'd rather relax. I read other reviews that complained about missing tiles at the pool and yes, if you REALLY look for them, they're there, but is inspecting the pool really what you do with your vacation?!?! If you're soaking up the sun and having a good time with the people you came with, then you won't even notice

ENTERTAINMENT – During the day there was the entertainment that I mentioned by the pool and they also had a different activity at 2pm each day…the only one we went to was the Cooking Lesson where we learned to make guacamole…I also wanted to go on the kitchen tour but they must have started at exactly 2pm because we were 2 mins late and there was no one in the meeting spot. We went to most of the nightly shows (Michael Jackson, International, Las Vegas, and Circus) and they were all really good. These people work REALLY hard and it definitely shows!

GROUNDS - Immaculate! The landscaping is gorgeous and everything from inside to outside, floor to ceiling is remarkably clean!

EXCUSIONS – I would recommend waiting until you arrive at the hotel and see what they have planned for the week before booking excursion. Also, we found that booking through the tour representatives in the lobby instead of the hotel was cheaper. Keep in mind that the tour buses pick up other hotels before and after yours so the travel time can vary from what they tell you.

We went into Play Del Carmen and walked 5th Ave, visited Tulum, and went to a show at Coco Bongo and I would highly recommend all of them. 5th Ave and Tulum were great for taking in some of the local culture and Coco Bongo was a super fun, high energy show, that we were nervous about because of the timing (9:45pm – 4:30am), but I’m REALLY glad we did.

SERVICE - I have never been anywhere with better service then The Valentin. We didn't meet one employee that wasn't ready, willing, and able to go above and beyond for us! They were constantly looking for ways to improve our vacation and we really appreciated it!

Overall, this was a fabulous resort and I would highly recommend it to anyone!

Date of stay: November 2011
  • Trip type: Traveled as a couple
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6  Thank Jewel2874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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