My 60th birthday was a week ago, and I wanted to celebrate it at Killarney Lodge. We could not celebrate it together with my husband and our 13-year-old son until the weekend of June 14. We have been in the lodge numerous times before; it was our fifth time at the lodge according to my husband. My first trip there was about 18 years or so ago. We are not typical "regulars" but certainly loyal. When I made the reservation for two nights, for a two-bedroom cabin, I have indicated to the staff that I want to celebrate my birthday at the lodge, and that my husband will join us just on the 15th and will stay only one night. It gave them a little trouble to figure out how to accommodate us, but I thought they would make it right. They would not. I had to realize that the lodge became commercialized over the years, and the staff lacks empathy, in other words, they do not care as much about guests as they did before. We started with considerable difficulty when we arrived because I had to change the cabin from a noisy one to a quiet one. The point is that we ended up paying for the first night almost the same amount (only $89 less) if my husband had been with us. Not only the money but also the lack of understanding and ignorance, not to mention our anguish made the whole trip a little sour. They should have made the right accommodation in the first place. Unfortunately, our son left his iPad charger at the lodge. When we called to get it to ship to us, they asked my husband credit card number. I know how much it cost to ship something like that, about $2-3 with regular postal service. At an upscale resort as Killarney Lodge is, where someone could be spending easily $1190 (with taxes) for two nights, “accident” like this should be discretionary. They said we were not the only guests who left something behind this weekend. We have been running a business ourselves for 20 years in Ottawa, so I know if they would set up a fund for this kind of expenses, they probably would not cause discomfort to their guests, even if they have to increase their rates by a couple of dollars. I think that sometimes relationships end for a valid reason. This is the time for us never to return to the lodge. We will consider other opportunities like Bartlett Lodge and the Arowhon Pine. Farewell Killarney!
- Official Description (provided by the hotel):
- The Lodge is located right inside Algonquin Park on a private peninsula on Lake of Two Rivers. We offer individual lakeside cabins, your own canoe, fine country dining and friendly personal service. Our central location in the Park provides a convenient way to explore and enjoy this lovely wilderness area in comfort and at your own pace. Walk or hike, canoe or bike ... There's so much to do. The spectacular Park Visitor Centre, the instructive Logging Museum and the stunning Algonquin Park Art Centre are each only minutes away. Attend one of the many interesting programs offered by Park naturalists, or let our knowledgeable staff here at the Lodge help plan an enjoyable day trip for you! Come join us ... In the heart of Algonquin Park. Eric & Poppy and all of us here at Killarney Lodge. (Pets accepted in limited number of cabins only - please enquire) ... more less
- Also Known As:
- Killarney Hotel Algonquin Park
- Killarney Lodge Algonquin Provincial Park, Ontario