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“Should have been better”
Review of Ma'In Hot Springs

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Ma'In Hot Springs
Ranked #1 of 1 Hotels in Ma'in
Certificate of Excellence
London, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Should have been better”
Reviewed March 22, 2014

This hotel is in a stunning location. The brand has a great reputation. Breakfast is excellent. But the amazing potential of the hotel has NOT been fulfilled. Staff are helpful but not of the standard I expect from a hotel of this class. The decor a little in need of some TLC and most important of all the spa was VERY DISAPPOINTING. The person that greeted me at spa reception simply seemed to be reciting from the spa menu when I asked about different treatments and did not appear to have any real knowledge. The treatments that I had were no better than average, and I tried a few. Although I asked the masseur to work on areas of tension she simply performed a basic text book massage seemingly having no "feel" for what she was doing. Not really good enough for the price, which is a shame as the spa is set in an exceptionally beautiful spot.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank travel4me2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rome, Italy
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 20, 2014

This hotel is tucked into the mountains above the dead sea. Its about 25 minutes from the dead sea hotels where you can swim and use dead sea mud -- if your focus is seeing the Dead Sea, consider instead the Kepinski or Movenpick. If you are more interested in a unique spa retreat, the Evason hotel is very good. It is relaxing, has nice rooms, nice common rooms such a balconies and a library, and decent but not great food. The spa is very good and the massage treatments are excellent. Don't expect spa type diets or healthy food -- the food available is decent arabic and international food, not health-focused, no juices, etc. Note that the spa has natural hot spring waterfalls going straight into the pool. When we stayed in March it was very nice, but in the summer it would be unpleasant to dip into hot springs. Overall, this is a nice place, but a bit pricey. It was very relaxing with a library and balconies. I wish they kept the balcony overlooking the waterfall open longer -- its linked to the buffet dining room, would like it open all day. The costs for sparkling water, espresso, etc. are high which adds up if you stay a few days.

Room Tip: The rooms have similar views - would prefer something higher up such as floor 5 or 6.
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  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
Thank RomeKedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saillans
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 18, 2014

We have spent 4 nights in this hotel with the kids (2.5 and 7.5). Upon arrival we were given a room upgrade: a family room with 2 separate bedrooms, a living room and a huge terrasse with a nice view. The staff was very friendly (at reception, in the restaurants, in the spa). The hotel has also baby-sitters who are very good. We took a special package to discover Petra, the Dead Sea and Mount Nébo. Our driver Daniel was excellent all along our stay. He even showed us his home town and gave us plenty of information about his country. The trips are well organized (even with children) and the food while travelling is really good (good addresses / all organized by the hotel). In the hotel, we also very much appreciated the food which was of excellent quality fresh and diverse. We also tried the spa 3 times which we recommand of course. All in all a very pleasant stay at -240 meters below sea level in a hotel where the staff really tries their best to please their guests.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yvan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, PA to General Manager at Ma'In Hot Springs, responded to this review, March 20, 2014
Dear Yvan S,

Warm greetings from Evason Ma'in Hot Springs!

Thank you very much for staying with us and for posting your feedback on your stay. We are glad to know that you were satisfied with the upgrade offered to you.

The Evason Ma'in team is always happy to hear from guests. I am happy to read your review and I am glad that overall you where able to enjoy your time with us and visit the surrounding sites during your stay.

On your next visit with us please let me know if there is anything I can do; please feel free to reach me at exsec-main@evasonresorts.com.

Sincerely,

Jumana Al Hussein
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Krung Thep, Thailand
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 11, 2014

We visit Jordan for 1 weeks , traveling to many place , and plan to stay comfortably on the last day in this hotel. We think the hot spring water must be in the hotel , or Hotel can bring the water into their part. But the guy recommend us to walk very far to public waterfall which is too clouded and not clean. Then we come back , and the guy said we should take the van to another spa not far from the hotel and pay more for the hotspring water. They should tell us before we book and charge us in the hotel rate. We expect the hotel to service , we don't mind the budget. But it is too tired to let us find by ourselves.

Room Tip: Room is Ok , good view and nice decoration
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  • Stayed April 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Julnudda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, PA to General Manager at Ma'In Hot Springs, responded to this review, March 20, 2014
Dear Julnudda C ,

Warm greetings from Evason Ma'In Hot Spring!

We would like to thank you for staying with us. Your feedback allows us to assess our performance and address the areas which need enhancing in order to meet our guests’ satisfaction.

We are sorry to know that your stay with us was not up to your expectations. We addressed your notes to ensure that we elevate the level of our service to meet our guests' satisfaction.

We would like to clarify that using spa facilities is chargeable, like any other spa which is 38 JOD ($54 US Dollars per person). However charges are waived if you book a 60 minute (or longer) treatment. We also have alternatives that are free of charge for using thermal pools such as the thermal pool behind the spa from 9:00 am - 8:00 pm and the one in the public area which can be exclusively used by our in-house guests from 7:00am-9:00 am.

On the other hand we do provide free shuttle to transport our guest from and to the hotel and spa area.

Once again, thank you for staying with us and I hope that we will have the chance to welcome you back at Evason Ma'in in the near future. If there is anything that I can help you with on your next stay please feel free to reach me at exsec-main@evasonresorts.com

Sincerely,

Jumana Al Hussein
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed March 1, 2014

We recently experienced the 5 day Dramatic Jordan package offered by this beautiful resort. We did not know what to expect beforehand and had no time to plan. We were incredibly satisfied. Our itinerary was completely planned out in a perfect balance of the spa, relaxation, excursions, cultural events and great dining. Much to our surprise we also had a personal driver, George, during our entire stay, and a butler, Assad. Both were superb, genuinely sincere and helpful.

The remote location in a hidden valley is stunning. Hot spring waterfalls surround one side of the property. Nice to be away from the Dad sea resorts which frankly aren't that nice. The resort takes great pride in being eco-friendly.

The Jordanian food was great although the dinner portions tended to be gigantic. Buffets also offer some Italian and Indian twists.

All the staff truly are hospitable and want you to come back. Jordan is hungry for tourist dollars.

Yes its a bit pricey but if want someone else to plan your stay, be pampered and something off the beaten path then the Six Senses Ma'in resort is a no-brainer.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Service
Helpful?
Thank Marc K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, PA to General Manager at Ma'In Hot Springs, responded to this review, March 5, 2014
Dear Marc K ,

Warm greetings from Evason Ma'in Hot Springs!

We would like to thank you for staying with us and for posting your feedback on trip advisor. We are very glad to read that you enjoyed the hotel atmosphere, the food, spa and the service offered by our staff. As part of Six Senses we always concentrate in details and offer individual service to our guests to ensure that the stay of every guest is a special and memorable one.
We hope that welcoming you back at Evason Ma'in will be part of your next visit to Jordan.
If there is anything that I can help you with on your next stay please feel free to reach me at exsec-main@evasonresorts.com

Sincerely,

Jumana Al Hussein
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 26, 2014

We had a fantastic three-night stay, booked the Enchanting Package. It's well worth every cent considering it's almost full board and lodging. The room was very nice indeed, and if you can, do get one facing the waterfall. I slept with the door partially open and the sound of tumbling water was so soothing. Of course, this can probably only be done during this time of the year when the temperature is perfect. The staff are all very very well-trained, they really make you feel special. The hot springs are very relaxing, and the food is very nice indeed. You can have a four-course gourmet dinner at their wine cellar, or a less fussy option at the other restaurants. The excursions included in the package were well-planned, and we had a very good driver/guide. Overall, a wonderful experience!

Room Tip: Any room facing the waterfall.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChMF295424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, PA to General Manager at Ma'In Hot Springs, responded to this review, March 5, 2014
Dear ChMF295424 ,

Warm greetings from Evason Ma’in Hot Springs & Six Senses Spa!

First of all it was our pleasure to welcome you at our resort.. Thank you very much for the very kind review. I was very happy to read that you had an enjoyable stay and that both our facilities and service met your expectations.
Your compliments were gladly passed to the entire Evason Ma’in Team.
We hope that we will have the chance to welcoming you,at Evason Ma’in in the near future.
On your next visit with us please let me know if there is anything I can do; please feel free to reach me at exsec-main@evasonresorts.com.

Sincerely,

Jumana Al Hussein
PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 14, 2014

Excellent hotel, great staff, the best service and the best jordanian food (the chef us great).

The hotel is a little far from other turistic sites but you can always get transportation to where ever you want to go.

The atmosphere is very quiet and relaxing.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sodominguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, PA to General Manager at Ma'In Hot Springs, responded to this review, February 25, 2014
Dear sodominguez ,

Warm greetings from Evason Ma'in Hot Springs!

The Evason Ma'in team is always happy to hear from our guests. We are happy to read your review and glad that overall you where able to enjoy your time with us.

On your next visit with us please let me know if there is anything I can do; please feel free to reach me at exsec-main@evasonresorts.com.

Sincerely,

Jumana Al Hussein
PA to General Manager
Evason Ma’In Hot Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ma'In Hot Springs

Property: Ma'In Hot Springs
Address: P.O. Box 801 Madaba, Ma'in 11117, Jordan
Location: Jordan > Ma'in Governorate > Ma'in
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ma'in
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ma'In Hot Springs 5*
Number of rooms: 97
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Also Known As:
Evason Ma`In Hot Springs Hotel Ma`In
Ma'In Hot Springs Jordan

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