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“Don't go threre”

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Econo Lodge Inn & Suites
Ranked #2 of 2 Hotels in Esquimalt
Surrey, Canada
1 review
“Don't go threre”
Reviewed October 11, 2011

the room was so dirty you wouldn't let your dog stay there. i complained about it to the receptionist and they gave us another room . the bedsheets in that room were dirty too. I will never stay there again. don't go there.

Room Tip: no tips.sorry
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  • Stayed October 2011, traveled as a couple
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Helpful?
Thank alphonse m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
waddlingdog, General Manager at Econo Lodge Inn & Suites, responded to this review, October 26, 2011
Dear Guest,

I am very sorry that your experience at the Comfort Inn & Suites was unsatisfactory. We pride ourselves on clean, comfortable rooms and if this wasn’t the case it is not acceptable. I will be bringing your comments to the attention of the housekeeping department to ensure this does not happen again. With respect to the linen, we have recently outsourced our laundry cleaning as our equipment was not performing to the standard we expect.

Thank you for your feedback and I hope you will give us another chance to show you that your remarks were taken seriously and used constructively to build a better Comfort Inn & Suites.

Ross Borland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
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    17
    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
edmonton
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 13, 2011

i went to victoria with my husband and my friends.nice price offer(one night free with 2 nights stay).includes breakfast + laundry service.guides u abt attractions in nearby areas.staff very pleasant and calm.yummy breakfast...........

  • Stayed July 2011, traveled with family
    • Value
    • Location
    • Rooms
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Helpful?
Thank charanEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver Island, BC & Edmonton, AB
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 12, 2011

My daughter and I stayed at this marvelous, well priced hotel which includes a kitchenette, outdoor pool, "lake" view, with a great choice of breakfast of muffins, fruit, cereal, juices or tea and coffe, all complimentary. The different staff on different shifts were incredibly helpful on several occasions, especially Natalia (if I remember correctly). We will definately stay there again! TWO THUMBS UP :)

Room Tip: We stayed in a corner room on the top floor- but there are cabins on the water front too.
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  • Stayed August 2011, traveled with family
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Helpful?
1 Thank Giltam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hokitika, New Zealand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2011

We were hanging out for a place to stay & saw this on the skyline as we came down Highway 17. The rates were OK considering the proximity to downtown Victoria and the Mayfair shopping mall. The king size room in the annexe was a little small but had all we needed. The best thing about this hotel was the amazing breakfast - one of the best we've had since we left home four weeks ago.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
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Helpful?
Thank Russel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
Reviewed August 24, 2011

I had relatives visiting, spent the night with them at the Comfort Inn & Suite. Great spot !!! We had one of the waterfront cabins. Love the location and the free breakfast !!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank OnTheGo039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2010

We decided to take a weekend trip to Victoria...this hotel was chosen because of other good experiences we have had at other hotels of this chain. What a disappointment...check in was okay, no stellar customer service here. Upon inspection of our room we found disgusting white, crusty stains and grease stains on the bedspread which were very visible to the naked eye...in the bathroom there was hair in the sink and the bathtub was very stained, not to mention the carpets...my kid's socks were a nice shade of charcoal grey after walking on them. I complained to the front desk and was told to toss the bedspread in the corner and use the blanket in the closet...we were not offered another room and no one arrived to clean up the filth. I was dismissed by the front desk because another couple came in asking for a room. Being a mom, I carry some sort of cleaning supplies with me so I cleaned the bathroom myself. I have since sent a complaint to the parent company but nothing has come of it yet.

There were 2 small positives to our stay. The pool was great...it was the cleanest part of the whole hotel. The continental breakfast was also quite nice.

  • Stayed August 2010, traveled with family
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Helpful?
1 Thank briniboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Esquimalt hotels

Montana
Level 5 Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 2, 2010

The air conditioner was on the frits it squealed during the night due to all the dust clogging it from the road construction adjacent to the motel.. No buisness center we had to pay to get online. access was to the hotel was horriable a very busy intersection. My back hurt from the bed in the morning. The breakfast was one of the worest i have seen at a comfort inn to date... but my wife forgot her black hills gold braclet in the bathroom we called and they found it and after some paperwork will mail it to us...

  • Stayed July 2010, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank fromnwmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Inn & Suites

Property: Econo Lodge Inn & Suites
Address: 101 Island Hwy, Esquimalt, British Columbia V9B 1E8, Canada (Formerly Comfort Inn & Suites)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Esquimalt
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Esquimalt
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Inn & Suites 2*
Number of rooms: 106
Official Description (provided by the hotel):
Motel plus 5-duplex cabins facing the Gorge Waterway - Waterfront location on Gorge Waterway. ... more   less 
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Also Known As:
Comfort Hotel Victoria
Comfort Inn And Suites
Comfort Inn Victoria
Victoria Comfort Inn

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