This was our first stay in a Parador hotel. After having taken clients to the Parador in Hondarribia my expectations were high. The location is excellent and commands wonderful views over the valley and to the mountains nearby. The older part of the building is very interesting but constitutes the smallest part (overall) of the entire complex.
When we tried to book online the system allocated us a twin room - I definitely selected a double. So after some umming and ahing we decided we would cancel and stay somewhere else if they did not have any doubles left. It was very difficult to get through to them on the phone or by email to the point where we just turned up at the hotel to see what the situation was.
The receptionist was friendly and helpful. Our room had been cancelled and they only had a Superior double room available. It was more expensive but we went for it as we had been driving for a long time. The room was located in the modern wing of the building (as are the rest of the rooms). Way too big for our needs; porch, lounge, bathroom, bedroom and balcony and an unpleasant smell. It was clear that we were the first people to stay in this room for a while.
Everything had a slightly worn out feel about it. The white plastics in the bathroom were all yellowing and there were plenty of chips and scratches on most surfaces. We haven't lived in a house with a bath for a while so that was used straight away, even though the water started coming out of the taps a muddy brown colour.
Out on the balcony a quick scan around the rest of the rooms looking onto the courtyard revealed that most weren't occupied. This was surprising as we were under the impression that the only double room left was this more expensive room...
The swimming pool was cold (don't know if it was meant to be heated) and had quite a lot of insects on the surface. It was also meant to have a lifeguard at certain times of the day - I never saw one.
In the evening we had a drink at the bar and then dinner in the restaurant. The individual meal prices on the menu are quite expensive - clearly a way to try and steer you to choose the Menu del dia. Customer service was poor, it felt like were in publicly-owned restaurant being served by civil servants. Food was bland and tasteless and several corners had been cut from the advertised menu. I can't remember the name of the dish but one was a traditional starter and certain items had been repeated rather than having a taster of each individual thing.
Main courses were more of the same - slightly too greasy for my tastes too. Desserts were from a packet, I could taste the chemicals. The photos I have provided along with this review show the strange sickly yellow lighting in the room too.
So overall not a good experience. They have a lot of other incredible buildings around the country but I'm not sure whether I'll try another if service and quality inside will be the same.
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- Also Known As:
- Parador De Tortosa Hotel Tortosa