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Parador de Santillana del Mar
Ranked #11 of 27 Hotels in Santillana del Mar
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed October 28, 2005

This was classed as a 4 star hotel on the Paradores website so, as we originally intended to spend all our holiday using Paradores, we booked this one. What a dreadful experience. We had to telephone for directions to find the place and the receptionist wasn't at all helpful either time. Fair enough I don't speak Spanish but you would think staff would be used to English speaking guests. Our welcome was non-existent and, once again, no porter is available for luggage - a do it yourself job again. The reception staff seem to regard guests as a complete nuisance. The room was fine but SO DARK even with sunshine outside. We had a room with lounge and bedroom and the only way I could read, even in daytime, was by moving a small standard lamp around between the lounge and bedroom. Hotel was clean.
Dinner was a fiasco. We tried to book for 9pm as in the information guide it was from 8.30-10.30pm. The receptionist pointed told us 8.30pm or else so we arrived in the dining room at 8.30pm to be met by nobody! The room was full of British guests and when the head waiter eventually arrived he looked so out of his depth that all he did was wipe his brow then shout to a waitress to make a table ready for us. The service was efficient but unfriendly. None of the staff spoke English so take a dictionary. (Mine never left my side all the holiday as few speak English in north Spain). The wine wasn't even served in an ice bucket, just dumped on the table and the final insult was my fish was RAW. It was eventually taken back to be cooked but my partner's meal wasn't taken to be kept warm and obviously he was finished long before myself. When the fish was returned it was lovely but the whole meal was such a disaster we left the dining room then. Also, during the meal, I was sitting looking at packets of breakfast cereal etc, obviously all prepared for breakfasts. This hotel is NOT cheap (room only was 170 euros). There is nothing to do in Santillana except wander around joining the endless crowds of tourists who visit the village. Tatty gift shops abound. Like all Paradors they close up at 11.30pm so be warned. Would never return and this experience made us cancel all other Parador bookings we made and return to the wonderful Hotel Real, Sardinero, Santander. Same price but such a difference.......another world.

  • Stayed October 2005
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    • Rooms
    • Cleanliness
    • Service
12 Thank mairidh
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Additional Information about Parador de Santillana del Mar

Property: Parador de Santillana del Mar
Address: Plaza Ramon Pelayo s/n, 39330, Santillana del Mar, Spain
Location: Spain > Cantabria > Santillana del Mar
Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #11 of 27 Hotels in Santillana del Mar
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Parador de Santillana del Mar 3*
Number of rooms: 28
Official Description (provided by the hotel):
This newly built manor house respects the traditional local architecture and harmonises perfectly with the style of this lovely town. Comfortable rooms and a pleasant atmosphere add to the peace and tranqulity of this hotel. The restaurant and bar, in the Parador Santillana Gil Blas, offer a chance to try the most traditional dishes in Cantabrian cooking. ... more   less 
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Also Known As:
Parador De Santillana Hotel Santillana Del Mar

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