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“Good location but quite dark” 3 of 5 bubbles
Review of Parador de Santillana

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Parador de Santillana
Ranked #11 of 27 Hotels in Santillana del Mar
Certificate of Excellence
Israel
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good location but quite dark”
3 of 5 bubbles Reviewed August 12, 2011

The room was very rustic with old parquet floor and dark furniture. If you are looking for a modern facility, this is definitely not the place for you...
Overall it was OK, the bathroom had marble floor and was very nice.
One comment about the Lobby, even in day light it was dark and mysterious, I think the receptionist was sitting without any light...
The location was superb within the old viilage

  • Stayed September 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank dannyalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    28
    70
    35
    7
    0
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28
82
1
3
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Bodegraven, The Netherlands
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 25, 2011

We stayed in the parador de Santillana del Mar, nice room, nice staff.
Diner is to be taken in the other parador, the parador Gil Blas.
Quality of the food was not good, the price very high.
Restaurant staff was unfriendly, chairs uncomfortable.

Room Tip: ask for a room with a view
See more room tips
  • Stayed June 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank annymax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hertfordshire
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed May 8, 2011

Lovely town. Lovely room. Lovely friendly chambermaids.Wonderful breakfast staff and the hottest coffee in N. Spain! Be careful you don't end up being ripped off by the parador booking site. Most unpleasant and unhelpful receptionist! We stayed in 5 paradors over a week. This was the bottom of the pile. Recommend Argomaniz! Nothing for miles but beautiful!

  • Stayed April 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank LVESC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
middle england
Level Contributor
222 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 bubbles Reviewed September 22, 2010

We are great fans of the paradors, but this place, along with the town, is very disappointing. It is dull and dowdy although reception and room staff are helpful and welcoming.
The bar was in the Gil Blas accross the road. The bar staff were cold and unhelpful; the decor tired and faded.

Stayed August 2010, traveled as a couple
Helpful?
2 Thank mottyandfluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 7, 2008

Found the hotel to be a little faded, but comfortable. No problems with staff and an excellent breakfast (as in most Paradors). Dinner at the Parador Gil Blas opposite is an option, but is not to be recommended. The food was fine but the service about as bad as it gets - a gang of unsmiling waitresses who seem really angry with the world and who think nothing of removing your plate before you've finished eating. I could write more.....

Stayed July 2008
Helpful?
1 Thank MisterCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex, England
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed October 4, 2007

This is the cheaper of the two Paradors in Santillana del Mar, and it shows.

The exterior is pleasant but the interior is gloomy. Our room was spacious and nicely furnished but with a tiny window which looked out onto a wall, giving the impression that you were in a basement. The bathroom was rather shabby - the hot water from the bath tap was very hot, but also chocolate brown, so we gave that a miss & used the shower, which was OK.

Breakfast was in another gloomy room off the lobby. Not bad, but not up to the usual Parador standard. The hotel doesn't have a restaurant so we ate in the other Parador, the 4 star Gil Blas, just across the plaza. We had an excellent meal in a nice dining room, with friendly staff and prompt service.

We didn't get to see the rooms, but from the look of the public areas this seemed much the better of the two hotels. If we stayed in Santillana again, we would definitely pay the extra and stay at the Gil Blas.

Santillana is a charming and well preserved place with plenty of restaurants (and tacky tourist shops) and well worth an overnight stop. Although it is "pedestrianised" don't assume that you can stroll around with impunity. During our visit, cars and vans were trundling around all the time, so be careful before you stand in the middle of the street to get that great photo shot.

  • Liked — Location
  • Disliked — Gloomy. Bathroom not well maintained.
  • Stayed September 2007, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank fickle-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking, Surrey
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 bubbles Reviewed August 13, 2007

I am quite confused about which of the two Paradors in Santillana some of the other contributors are talking about. We stayed in the 3 star Parador de Santillana, which was built as an annexe to the original 4 star Gil Blas nearby. In every website it is said to have been 'newly built' but we had one of their two rooms with a hydromassage bath (a treat for the end of two weeks hard sightseeing!) and I have to say that it looks quite old to me. The bathroom itself is very dated, being dark shiny marble on the bath surround, and is quite dangerous being up a couple of steps to the bath. The taps are set at the back of a large round bath so one has to either get in the bath to run the water, or try and walk around the edge of the shiny marble, which is not wide enough for even small feet. The bath is pink, and sadly had quite a few chips in the surface and on the edge. When I mentioned this to the staff I was met with surprise that it didn't come up to standard; the receptionist thought it had been fitted about 8 years ago. It might be so, and just been given a lot of bad treatment. The shower, a stand alone cubicle letting straight off the bathroom, was unlit and water flowed under the glass door onto the wooden threshhold. We paid 207.58 euros a night, including breakfast, and compared to the other hotels we stayed in during a trip to Northern Spain, this was very bad value. In addition, the toilet seat was loose when we arrived and my husband reported it when we went out to dinner, and the receptionist made a note of it. It never got fixed. There is no restaurant at this Parador, one must go to the Gil Blas. We did this on the first night and all went well until we got our main course, and then we definitely got the impression that the staff wanted to close up and go home. They hovered over us and asked if we had finished, and the moment my husband put down his knife and fork, his plate was whisked away, while I was still eating. I left my cutlery at the right angle to show I was not finished but still they asked if I had finished. Meantime, breakfast was being set up around us and the other two or three tables who were still trying to enjoy their meal. On the plus side our room had nice country views and was quiet, with comfortable beds. There were two tiny bedroom chairs which defied all but the smallest of derrieres to get in or out of (and mine is only a size 12). Breakfast was a good buffet and served by a cheerful waiter to spoke some English. Santillana is a charming preserved village with importantant religious buildings, but is spoilt by the tatty, repetitive souvenir shops. It is very busy in July and August, and it isn't very pleasant trailing around with so many other people. The best bit is having a pass to drive in past the policeman, who is intent on keeping out cars! It is a good place to stay and visit Comillas and St Vincent de Barquera, and the cave museum.

  • Liked — the building itself
  • Disliked — poor bathroom fittings
  • Stayed August 2007, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank jacman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parador de Santillana

Property: Parador de Santillana
Address: Plaza de Ramon Pelayo s/n, 39330, Santillana del Mar, Spain
Location: Spain > Cantabria > Santillana del Mar
Amenities:
Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #11 of 27 Hotels in Santillana del Mar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Parador de Santillana 3*
Number of rooms: 28
Official Description (provided by the hotel):
This newly built manor house respects the traditional local architecture and harmonises perfectly with the style of this lovely town. Comfortable rooms and a pleasant atmosphere add to the peace and tranqulity of this hotel. The restaurant and bar, in the Parador Santillana Gil Blas, offer a chance to try the most traditional dishes in Cantabrian cooking. ... more   less 
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Also Known As:
Parador De Santillana Hotel Santillana Del Mar
Parador De Santillana Del Mar

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