We spent 10 days in one of the Isla Baja suites in January 2013. The accommodation (suite no. 4) was extremely spacious, well furnished and elegant. It was also kept spotlessly clean.
We arrived at about 4pm, and the reception office closes at 2pm for the day. The manager/proprietor had left the key with a waitress, and we were surprised to find on entering that there was no terrace. We had booked through Travel Republic, and had paid in advance for a room with terrace, which was on a higher rate. Since the management was not available, we were unable to raise the issue on arrival, and once we had settled in and unpacked, we were reluctant to go through the process of moving, especially since there was a language problem. I have raised this matter with Travel Republic and await a response.
We were also disappointed at the lack of internet access. The suites are advertised as having wifi, including the public areas, but this was simply inadequate. We were unable to make internet connection once during our stay, except by hanging around the door of the San Roque Hotel, down the street - not very dignified. We raised this with the manager, who explained that the "technical people" were going to arrive that day to put it right. The next day we were given the same story, but nothing happened.
We were also a little disappointed that, with more than 20 TV channels, the only one in a language other than Spanish was Discovery Max - no UK news on TV or wifi.
These failings are a pity, because the suites are excellent in many ways, and Garachico itself is a gem.
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- Also Known As:
- Isla Baja Suites Tenerife/Garachico