I am currently staying in the citric soller, I have 2 days left , the hotel is bad enough to make me post this review after 1 night,
Pro's: location, view
Cons: staff, rooms, cleanliness, everything else ,
I usually try to find the best in most situations, and criticise people who demand Harrods quality for netto money, but this hotel is borderline inhumane.
I can see why it's non refundable , only way they could take money,
On arrival the staff were pleasant and friendly, explaining meal times hotel etiquette etc, then the happy times end!!!!!
The room, (low end non sea view no TV ) I can hardly put into words how horrid the room is, we were welcomed by a room with an open patio door , (broken lock/ damp smell removal, mould reduction) due to the proximity to local housing rubbish fires the room stank of smoke ( hid the mouldy smell though) it actually smelled fire damaged .
Then the COCKROACHES!!!! Crawling out the bathroom fittings running across the walls, you can hear the other hotel residents squashing them through the night due to the extremely poor soundproofing and screams of terror as a female neighbour finds a roach at 2 am,
The bathroom is horrific lighting is deplorable ( in the hope of hiding faults?)
Their was a large cracking the wall (ceiling to floor) and poorly fitting appliances (allowing roaches in)
The beds are adequate and warm but I refused to check the mattresses in case I vomited (what can't be seen can't hurt)
The food! Omg the food, we have 2 days to endure, it's quite an experience, only choice across the WHOLE restaurant is apple or orange or tea or coffee , it's like a nursing home, set menu that doesn't cater for any specific dietary requirements, staff could only be happier if they through your food at you from the kitchen door, it's a lottery of cheap mass produced slop , minimal thought by chef and (I do not use this word loosely) horrific!! service by staff, if you complain about anything ie ask for salt you get a shrug of the shoulders and then they turn their back. I got 2 glasses of orange juice and was IMMEDIATLY challenged "are you all included" no you must pay or put that back. Beers cost €5, wine per bottle min €8
I actually feel sorry for this hotel, STUNNING location, STUNNING views, with a bit investment and development this could be one of the best hotels in the resort, but neither the staff or owners appear to take any pride in what they do, some staff are wasted here, an old lady behind the bar grafts like I've never seen before , working tirelessly to offer some form of "service" I can't help but feel sorry,
To summarise, stay no more than 1 night , you hardly get what you pay for I know it's cheap but basic cleanliness is surely mandatory. Do not stay on any other board than B+B !!!!!!! , enjoy the location and price, don't expect anything worth praising,
I fear it would cost more to renovate this hotel than rebuild hence the fact it appears stuck in the 70's, and remains in the almost derelict in parts state it is in,
I won't be coming back,
- Official Description (provided by the hotel):
- Small and friedly hotel on the sea front overlooking the bay of Soller Port and Beach. Simple and cheap hotel with the best value for money. ... more less
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- Also Known As:
- Brisas Hotel Soller
- Citric Hotel Soller Majorca