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Review of Villa Dionis

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Overview
Villa -
2 Bedrooms, 1 Bathroom, Sleeps 4
Pollenca, Majorca, Balearic Islands

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Traveller...
Fochabers, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not what I expected”
Reviewed October 23, 2017 for a stay in October 2017

Looked forward to staying at the villa Dionis.The villa had a musty damp smell when we arrived.
The villa was clean and tidy,however it was very basic.
The photos did look better than the real thing.
We were only given one towel each for the week and had to request more. We were only given another one each.
The double bed when we checked had worn bedding and when we removed the mattress protector we found a very dirty mattress,it was obvious that the protector had not been removed before the bed was made up.
The double bed had a duvet available as it became quite cool,we discovered that the other duvets for the single beds were stuffed in a small cupboard under the bathroom sink. We did not use them as they were very damp. The pillows were not fit for purpose as they offered no support. Still waiting 5 days later for the promised replacement.
The kitchen was OK but basic,we asked for another chopping board as it was broken and we're given a used chopping board from somewhere.
There were several light bulbs that needed replacing.
Felt that the villa was a bit neglected and should have been checked for faults before our arrival.
Will be leaving early as we would like to experience some comfort for a few nights before our flight home.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 17, 2017
We would like to take this opportunity to thank you for taking the time to complete feedback for Villa Dionis.

We are concerned to have received negative feedback. This must have been a disappointment to you, please accept our sincere apologies. We very much appreciate that you have taken the time to make us aware of these issues as all feedback allows us, the owner and agent the opportunity to continuously improve our villas and services. The owner and local agent have been made aware of the situation.

We will continue to work hard to ensure that all aspects of the Agni Travel experience meet our customers’ needs. We hope you will consider returning to Agni Travel in the future and we will be more than happy to assist you in booking another villa.

Best regards

Agni Travel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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2 guests
Adults2
Children0
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