We stayed here just one night, my family of 4, me, wife and two kids (14 and 12). It's a nice property, relatively new, and well kept. We liked that they have a pretty good snack selection near the front desk for purchase. They also had free, fresh baked cookies, coffee and tea out the evening we arrived. The kids swam in the pool that night, it is small, but well kept. No hot tub. I didn't have any complaints regarding the property. However, the service left a bit to be desired. Breakfast is included (buffet style like most properties). Breakfast hours were clearly advertised until 10AM. My family and I, since we were on vacation, did not come down to breakfast until 9:30AM. Although we arrived a full 30 minutes before the buffet was scheduled to close, there was no breakfast meat in the chafing dish. I asked at the front desk if we could get some bacon for breakfast, and was met with a quick "NO" from the front desk staff. She informed me that it was customary for them to pull up the buffet and not replenish it after 9:30AM. After she told me no, I was able to locate the breakfast area attendant, and she did indeed bring out some more bacon so my family could eat, but the poor customer service experience had already occurred. Customer service is #1, and it doesn't matter how nice your product is, if you can't handle being polite and providing to a customer the items for which they have paid. After all, I did not show up at 9:55AM, it was a full 30 minutes prior to the advertised closing breakfast time.
- Official Description (provided by the hotel):
- Welcome to the New Holiday Inn Express & Suites-Van Buren-Ft. Smith Area, AR. We are excited to be your premier hotel while staying in Van Buren and the Fort Smith Area. You will find all the comforts of home and the Stay Smart programs you are use to having. That means Staying Smart and enjoying the free hot breakfast as well as free high-speed wired and wireless Internet. Our hotel was built with you in mind, that means convenience items such as guest laundry, free local phone calls, and not to mention spacious rooms with extra outlets to hold all those special items such as phone chargers and those MP3 players! We are also convenient to local shopping and downtown. We are just a few miles from the Crawford County Speedway and Lake Lou Emma. Just a few more miles down the road and you will be at White Rock Mountain. Who says you can t mix business with pleasure or just stay for the wonderful service! Our Business guests will be happy with the extra space and traveler conveniences as well as being convenient to local business such as Summit Medical Hospital, Innovation Utility Products, Magna Form Corp, and Garner Abattoir & Meat Processing. All are located within 3 miles of the hotel. Might as well walk and get your exercise and save on gas! So Stay Smart and enjoy all the conveniences you trust and know from the Holiday Inn Express & Suites-Van Buren-Ft. Smith Area. We look forward to your stay! ... more less
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