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“Very comfortable stay, very helpful staff”

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Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area
Ranked #4 of 7 Hotels in Van Buren
Certificate of Excellence
Reviewed May 4, 2013

I showed up very late with friends in the middle of a long road trip. We needed a place to stay, and the hotel was nearly entirely full. I'm on a tight budget, and all they had left were suites. The women at the front desk, helped me get a good deal on a huge room in the middle of the night, and I'm very thankful for that.

Stayed: April 2013, traveled with friends
1  Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBNES, Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded July 2, 2013

We appreciate the nice comments and kind words in your review. We are so happy that you enjoyed your stay with us and if you are in the area again in the future, we hope you'll stay with us. Have a great day!

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137 - 143 of 209 reviews

Reviewed April 18, 2013

The overall atmosphere of the hotel was nice, staff were very friendly and helpful. Elevator was EXTREMELY slow for a holtel with only four floors. Breakfast was very good, but staff could not keep up with number of people wanting breakfast and line was long or waited for a long time for food to be prepared. Once it was prepared it was very good. Location was great and within several good activities for our kids (i.e. movie theater, ball park, restaurants).

  • Stayed: April 2013, traveled with family
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Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded July 2, 2013

Dear Becky M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. we appreciate your nice comment regarding breakfast.

However, We’re sorry about the elevator being slow. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed April 14, 2013

My husband and I stayed 2 nights at this hotel and had a great experience. Staff was very friendly, rooms were clean, bed was comfy, and the area surrounding the building was quiet. There is even a movie theater right across the parking lot, and you can walk there in 5 min. I highly suggest this hotel for your stay. My husband and I will definitely be going back.

  • Stayed: April 2013
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1  Thank Happy_Wife6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal B, Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded April 16, 2013

Thank You very much! We really appreciate your kind words and hope to see you again.

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Reviewed March 31, 2013

If you need to stop somewhere around the Ft. Smith area on your way across Interstate 40, stay here! You can't beat it for the money! It's not perfect, but it's fairly new, clean and quiet. We stayed here one night, and I can say it's definitely a cut above what you normally get from a lower-end hotel. The price was lower than similar accommodations in Ft. Smith, and this property is easier to get to!

The plusses: The rooms are large! No cramped quarters here. I especially liked the large bathroom. The rooms are quiet. You can't hear much of any noise from the interstate, or more importantly, from other rooms! The staff is great, and check-in was a breeze. The bottled water and cookies were a nice touch. There are two computers in the lobby for use by the guests, as well as free Wi-Fi, although I didn't try it.

The minuses: The bathroom door squeaked badly. They need to give housekeeping a can of WD-40! The air conditioning was LOUD. Fortunately we didn't need it much during the night! The loud AC keeps me from giving the place an excellent rating. They need another electrical outlet in the bathroom. The two there are taken by the coffee maker and the hair dryer. You have to unplug one to have an outlet. Lastly, the breakfast was pretty blah, although kind of what I expected. They really need one of those waffle makers that most hotels like this have. They have a pancake maker, but it's just not the same. Those waffles are usually the best thing available on similar breakfast bars.

All in all, it was a great deal for the money. Clean, roomy and quiet, which you often don't get in a lower-priced hotel!

A tip: Use Exit 5 and follow your GPS, because it's a bit tricky to get to.

Room Tip: The south side faces away from the interstate. Ask for a room on the south side.
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  • Stayed: March 2013, traveled with family
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1  Thank Missionman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal B, General Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded April 10, 2013

Thank You! We really appreciate your kind words and hope to see you again.

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Reviewed March 26, 2013

Good hotel right off I40 in quiet safe area. Rooms are large and clean. Nice bath rooms.Ten restaurants are with in two miles of the motel. Great front desk staff very helpful. A nice Movie theater is across the parking lot with in 100 yards. Good free breakfast. I will be back when in the area. Close to historical down town Van Buren. Two casino's with in 15 miles.

Room Tip: Nice clean rooms quiet area good staff
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  • Stayed: March 2013, traveled on business
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1  Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal B, General Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded April 10, 2013

Thank You for your kind words! We hope to see you soon.

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Reviewed March 21, 2013

I enjoyed my overall experience at Holiday Inn Express, Van Buren, Arkanasas. Our room was very clean and comfortable and the breakfast was great. The front desk was very helpful. I will definately being returning when back in Van Buren.

  • Stayed: March 2013, traveled with family
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1  Thank AMISH P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal B, General Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded April 10, 2013

Thank you! hope to see you agian soon.

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Reviewed March 14, 2013

We have stayed here several times in the past year & find the place reatively convenient to the highway, always clean & friendly staff. When the hair dryer in our room didn't work, they immediately opened a vacant room across the hall for her to use. The breakfast deal starts early (which I appreciate) and is well stocked, fresh, and enjoyable. The restaurants at this Exit aren't exactly 'Roadfood' worthy but not terrible. Big Jake's, Waffle House & a Mexican place down past the WallyWorld were acceptable.

  • Stayed: December 2012, traveled with family
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Thank RamblinManGa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal B, General Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this reviewResponded April 10, 2013

Thank you so much for your kind words! We really hope to see you again soon.

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Additional Information about Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area

Address: 1637 N 12th Ct, GPS: 2001 East Pointer Trail, Van Buren, AR 72956-2854
Phone Number:
Location: United States > Arkansas > Van Buren
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Van Buren
Price Range: $92 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the New Holiday Inn Express & Suites-Van Buren-Ft. Smith Area, AR. We are excited to be your premier hotel while staying in Van Buren and the Fort Smith Area. You will find all the comforts of home and the Stay Smart programs you are use to having. That means Staying Smart and enjoying the free hot breakfast as well as free high-speed wired and wireless Internet. Our hotel was built with you in mind, that means convenience items such as guest laundry, free local phone calls, and not to mention spacious rooms with extra outlets to hold all those special items such as phone chargers and those MP3 players! We are also convenient to local shopping and downtown. We are just a few miles from the Crawford County Speedway and Lake Lou Emma. Just a few more miles down the road and you will be at White Rock Mountain. Who says you can t mix business with pleasure or just stay for the wonderful service! Our Business guests will be happy with the extra space and traveler conveniences as well as being convenient to local business such as Summit Medical Hospital, Innovation Utility Products, Magna Form Corp, and Garner Abattoir & Meat Processing. All are located within 3 miles of the hotel. Might as well walk and get your exercise and save on gas! So Stay Smart and enjoy all the conveniences you trust and know from the Holiday Inn Express & Suites-Van Buren-Ft. Smith Area. We look forward to your stay! ... more   less 
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