This is a beautiful place to have a break and I am sorry that we could not stay for a longer period of time.My husband and I had a GrabOne Escape voucher and our experience was very worthwhile. The hotel is immaculate and the decor of a very high standard. A lot of thought has been given to the expectations of guests and the spa, leisure centre and swimming pool and surrounding facilities are a credit to all concerned .The bedrooms
are beautiful ,well equipped and comfortable and a lovely touch was the complimentary still and sparkling water supplied each morning .The buffet breakfast was enjoyable and well presented and although the selection was basic enough compared to other hotels we have stayed in, we really have nothing to complain about Our waiter at breakfast was excellent supplying us with hot milk for our coffee and honey with our porridge these little extras mean a lot and we would like to thank everyone concerned. We ate in the bar on our first night there and again the food was very good and service friendly. Perhaps the food is a little overpriced.
My one disappointment was with the reception staff whom I found to be disinterested and coldly efficient,completely unaware or the personal touch which is so important for setting the tone of an establishment((somewhere along the line they seem to have forgotten that the staff at the front desk are the ambassadors for the hotel). Had the receptionist been more approachable, our break would have been perfect and I will explain. We are a retired couple whose holidays now are confined to Ireland,since my husband suffered a massive stroke two years ago.We were in one of the first floor rooms(perhaps 323) a long distance from the lift for a stroke survivor I neglected to mention this when I was making the reservation, so I am not blaming the hotel for the situation My usual reaction would have been to talk to the hotel receptionist re same but on this occasion the lack of warmth and interest displayed by this particular staff member was not conducive to returning to the desk. On checking out another receptionist displayed the same lack of interest, failing to enquire if we had enjoyed our stay or if everything had been to our satisfaction. Surely this is basic reception courtesy. ( perhaps a refresher course is required to bring some members of the reception staff to a standard comparable to the rest of the hotel)However it would be ungracious of me allow two members of staff to detract from what is a great place to stay. Hopefully we will return
- Official Description (provided by the hotel):
- Located in the heartland of Co Tipperary just off the M8 Motorway at Junction 6, half way between Cork & Dublin & approximately 1 1/2 hours from all main cities. Trading continuously for over 250 years the hotel has recently been extended & our facilities now include an award winning restaurant, traditional Irish Bar, two coffee bar & in-house bakery, 67 luxurious bedrooms featuring plasma TV & Wi-Fi, superior conference centre comprising of 10 meeting rooms and a tiered auditorium for up to 200 delegates.Leisure complex includes a 21m pool, steam room, sauna, Jacuzzi, hydro-therapy area and gymnasium. Spa includes 10 treatments rooms & in-house hair-dressers Q Salon ... more less
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- Also Known As:
- Horse And Jockey Hotel
- Horse Jockey Thurles
- Horse Jockey Hotel