Astoria is a very nice hotel, beautiful interior, but service is terrible. Stuff is rude and without manager control at all, he is always in the office as one receptionist said.
Spa is closed at 7 pm (should be open till 8 pm), even you couldn't use outdoor part of swimming pool, the spa stuff member, Mr. Markus Scheyer, said that it was broken, he lied.
There is no concierge service and we didn't get a real help.
Hotel is far away from city center and Olimpia sport centre, we took a taxi every day.
One day we ordered Sacher cake and 3 days later we called to ask about it, phone took Claudia Einhemmer and answered that they didn't have it and if we want we could order one and it will be after 2 days, but she knew that we should leave after 1, she even didn't say sorry, also added that there is one cake in the hotel but she will not give us even 1 piece of it. She was very very rude.
Once we asked to clean our room, when we came we saw that it wasn't done, we asked again and they just brought towels and left them in the bathroom chair.
Bedding were changed rarely, dirty glasses from cocktail were in the room for 4 days.
And so on....
- Official Description (provided by the hotel):
- Welcome in the Astoria relax & spa hotel. Elegance, stylish surrounding and comfort. The special flair and warmth of our hotel greets you the moment you enter, whatever the season. Enjoy your tea in front of the crackling fire or relax mind and body with an enjoyable book in the lobby. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, Cheap Tickets, TripOnline SA, Hotwire and Cancelon so you can book your Relax & Spa Hotel Astoria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.