Where should I even start?
Rooms:- which was given to us uncleaned. Bedsheets were unwashed. Staff did not care to clean them before giving them to customers. We booked 2 rooms, one on double sharing one on triple sharing. We were not given extra matress even though we had paid for it. Somehow we managed on our own.
Security:- manager only gave us 1 lock and key for 2 rooms, as were planning to come back in half hour we kept our stuff in one room because we didn't had much stuff. But we came back in 10 min and saw some unknown girls was trying to open the room because they wanted to use 'washroom', but girls left immediately after the response which was suspicious. We told manger about the same and demanded lock. Then also he kept us waiting for lock and keys.
Service:- food was excellent. We ordered set breakfast meal, Indian breakfast meal and Indian egg burjee.worth trying. Only concerns was that even after ordering in advance staff took more than half hour to give breakfast. Meals was including hot beverage.but we had to remind them twice to provide hot beverage.
Last but not least,
Manager:- one of my friends were in contact with manager for booking. Manager was rude. As mentioned earlier he did not solve any of our concerns Nor he approached for anything during stay even though he knew he did not provide us lock or extra mattress. And my friend also had put review on Google regarding guest house.. similar to this review. Instead of accepting criticism the Manager sent sarcastic message to her regarding the review. Which I thought is unethical and childish of him.
Location of the guesthouse is great, food is great.but unskilled rude staff ruined our stay experience.
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