I have been to many hotels all over the country but i must say i have never seen such a pathetic customer service ever. Hotel room and everything was decent as many of the people have also mentioned. But i will come to Customer service. Our worst experience started with Dinner we ordered. First time i had Paneer in Baigan bhartha (Actually ordered Kadai Paneer). It was so bad tasting like few slices of Paneer and gravy was tasting like Baigan Bhartha.
We had few visitors as we had a meeting next day. Arrangement of meeting was done by them. But they even refused to let us use Washrooms of empty rooms for few minutes. We had to take our visitors to our rooms for using washroom.
Third pathetic experience was when we checked in Manager quoted me a figure that we will provide you room in this amount. While we checked out 3 rooms after staying 2 days.. Manager refused to give us bill and asked more money to provide us Bill. During check in i specifically asked that this amount includes Tax so he said all inclusive. But during check out Manager refused. So please be aware when you visit.
No issues with hotel and other staff but the manager was not at all cooperative. In fact during our stay in hotel, from manager we always got a look like he has given us room for free.More
- Free Parking
- Breakfast included