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“It's all in the name.....”

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Sanctuary Gorilla Forest Camp
Certificate of Excellence
New York City, New York
Level Contributor
99 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“It's all in the name.....”
Reviewed December 13, 2012

Sanctuary Gorilla Forest Camp - it's all in the name...and the icing on the cake....since I spent my very special birthday Gorilla Tracking returning back to be serenaded by an Afrikan Harpist by the campfire, an experience to hear that I just can't describe in words, and then to be treated to a traditional dinner of Matoke, being a delicious banana mash with fresh tilapia, oh so good....with Management and team dancing around me singing Happy Birthday!.... it was a special day that I will always remember as a highlight in my life....a special note.... "Peace" the masseuse is highly recommended before and after tracking these most magnificent animals.

Room Tip: my tented camp was located at the top of camp, which is not steep but a bit farther away having maje...
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  • Stayed November 2012, traveled solo
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Helpful?
Thank lifesabeach1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Gorilla Forest Camp, responded to this review, January 10, 2013
Dear Guest,

Thank you for staying with us for your special birthday and for taking the time to write such a lovely review on Tripadvisor.

We were all delighted that you enjoyed your stay with us, thank you for your special note for Peace we will definitely pass this on.

Thank you once again and we hope to share another birthday with you in the future.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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218 reviews from our community

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English first
Sydney, Australia
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed December 10, 2012

Having just got back from Uganda it is a great sign I want to go right back. Abercrombie and Kent messed up our first night's booking so three of us to one tent which was not a great start but that aside, the camp itself could not have done better. Staff are great to good without necessarily being overly attentive (I would say most staff get a 4/5 - some 100%, others you can see are probably over guests and their dirty boots and 10 camera lenses), the tents themselves are very comfortable if needing a little tlc (but for Uganda and bush setting, really very good), but the setting, the organisation in how to see the gorillas, the airport pick up and drop off, the behind the scenes service, the tent attendants, the cleaning of boots and clothes, the extra special efforts, their willingness to listen and politely and informatively answer the most inane and repetative questions, great food; it really is a wonderful experience I want to go back very soon. Thanks! P.S. we trekked for 6.5 hours to see the gorillas. For my mum and sister it wasn't easy, but a def life highlight. On our last morning leaving, gorillas walked in to camp and a metre from breakfast started eating their breakfast - truly amazing! P.S.S. next time we would buy two days of trekking permits and stay longer to rest in between. Pack good walking gear, wet weather gear, extra memory cards, batteries, adapters and book the massage service... and remember to bring enough US dollars for decent tips - the guides, porters, rangers, tent attendants and drivers all deserve it in what is a dirt poor but beautiful country

Room Tip: All are good, lower ones if you don't feel like an extra hike after long hike!
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  • Stayed December 2012, traveled with family
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Helpful?
1 Thank EK201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Gorilla Forest Camp, responded to this review, January 10, 2013
Dear Guest,

We would like to thank you for taking the time to post this comprehensive review on Tripadvisor.

We are sorry to hear that there was an issue with your booking, we are however delighted that this did not taint your experience with us. Thank you for you kind comments regarding the the airport pick up and drop off, our staff, the extra special efforts,great food and the wonderful experience. Thank you for your feedback regarding the tents, as it helps in our efforts to constantly improve our service.

Thank you once again and we look forward to welcoming you back one day soon.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahe Island, Seychelles
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 4, 2012

We were very fortunate to spend 3 nights in Sanctuary Gorilla Forest Camp this November. Jackson and his team made us feel right at home and were on call to assist us with any request or inquiry we had.The tented rooms were lovely and private, the food was delicious and the service as a whole was five star - we especially loved the strong Ugandan coffee or tea served every morning with our wake up call! We enjoyed the stunning location of the camp and all the activities provided, both going trekking with the gorillas and also doing the waterfall walk in the forest. After all the action, Precious rubbed all the aches away at the Mini Spa and gave us both a wonderful massage, with the sounds of the forest as background noise. Evenings were spent around the bonfire, with Warren that treated us to some local songs on his African harp. The cherry on the top was however when the gorillas troop joined us on our first morning for breakfast! I would recommend this camp to anyone and hope to go back there myself in the near future.

  • Stayed November 2012, traveled as a couple
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Helpful?
2 Thank AnnelizevanderWatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Sanctuary Management at Sanctuary Gorilla Forest Camp, responded to this review, December 6, 2012
Dear Guest,

Thank you very much for taking the time to post this wonderful review on TripAdvisor.

We are very pleased about your positive remarks regarding the delicious food, the service being five star, the stunning location and all the activities provided. We will definitely pass your comments onto to Jackson, Precious, Warren and the rest of the team, who will be thrilled with your appreciation.

Delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koh Samui
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 26, 2012

We stayed here for three nights in November (low season offer pay for two nights stay three) and cannot say enough good things about the lodge.

All lodges here are small as there are only three gorilla groups limited to 8 visitors a day, and Sanctuary only has 8 cottages all very secluded.

From the minute we arrived and were greeted at the bottom of the steps up to the lodge we were made to feel at home, with the staff addressing you by first name (rather than "what is you room number?").

The tented cottages are very cosy and large, with a separate shower and toilet and a separate bathroom (both stone/cement) and you don't feel as though you are on a tent.

Food was great with a set meal with two choices every evening and either a picnic lunch or sit down meal depending on what activities you are doing. House wine (good South African stuff), beer and soft drinks all included. As is laundry which includes cleaning and drying your hiking bots which we had left out only to dry!!!

Privileged to see the gorillas after a 45 minute drive and 90 minute walk, which was fantastic

  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank Noballs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Gorilla Forest Camp, responded to this review, November 27, 2012
Dear Guest,

Thank you very much for taking the time to post a review on TripAdvisor. We are very pleased about your positive remarks regarding the tents, food,staff and that you "cannot say enough good things about the lodge" Your positive feedback is greatly appreciated and I will be sure to pass your comments onto the rest of the team.

Thank you for staying with Sanctuary Retreats and hope we will have the pleasure of welcoming you back in the near future.

Warm rergards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
Reviewed November 23, 2012

I cannot say enough great things about the Gorilla Forest Camp. This lodge is a little piece of heaven. The rooms are very private and nicely decorated. The bathroom was huge an equipped with a private bathtub room lit by candlelight. Our veranda was overlooking the jungle and mountains. Every morning we were served coffe and tea that we could enjoy prior to coming down to the dining area for breakfast. We were provided with breakfast lunch and dinner. The food was absolutely delicious.....5 star quality. We were given packed lunches for our gorilla trekking as well. The staff catered to our every need and made sure we were always comfortable and happy. I cannot say enough about the service at this resort... Jackson (the assistant manager) and Nicholas (our guide and driver) were so attentive and always greeted us with a smile. I will definitely come back and would highly recommend this resort to anyone.

  • Stayed November 2012, traveled with friends
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Helpful?
Thank Melinak2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanctuaryRetreats_2, Manager at Sanctuary Gorilla Forest Camp, responded to this review, November 27, 2012
Dear Guest,

Thank you very much for taking the time to post a review on TripAdvisor. We are very pleased about your positive remarks regarding the rooms, decor, bathrooms and our staff.Please be assured that I have passed your very kind comments to all staff concerned.

We look forward to welcoming you back in the not too distant future and thank you for recommending Gorilla Forest Camp.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 1, 2012

I was lucky enough to stay at Sanctuary Gorilla Forest Camp for two nights in October 2012. Its name says it all...it is a Sanctuary in the forest, and a great base to stay when tracking the gorillas. Immediately upon arrival, we were welcomed to the camp by Ian and his amazing staff. They took care of our every need while we were there, from helping with our bags, to providing us boxed lunches to cleaning our muddy boots.

The main lodge/common area is nicely decorated and has a fully stocked bar. The food was great. After each meal, the chef would come out to see how we liked it. The tents, or rooms, were very nice. It got chilly at nights and each time we'd go back to our room, there would be hot water bottle warming our beds.

The location for this camp is great. You really feel as if you are in the midst of it all. At times the gorillas come down into the camp, and while they didn't do that while we were there, we did hear them. And we did have luck with our own tracking experience. The camp was nice enough to provide walking sticks and boxed lunches for the adventure. And it was great to treat ourselves to massages after the hiking.

But what really sets this place apart is the staff. I can't put into words how helpful and good they all were. It was as if they anticipated your every need. When we left, they all came down to see us off.

I would recommend it to anyone gorilla tracking in Uganda.

  • Stayed October 2012, traveled with friends
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Helpful?
1 Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 27, 2012

This place is pure magic. I was excited to visit before we got there, however from the moment we pulled up to their sign and met their manager Ian we were blown away by everything about Gorilla Forest Camp.
The Service is beyond anything I thought possible, every possible detail has been perfected, from the moment you arrive to the moment you leave I felt like family. Our room attendant was two steps ahead of our needs the entire time, even went over and above and cleaned our shoes after we left them on our porch to air out after our Gorilla Trek. He found out it was our anniversary and when we came back from our trek we have flower petals throughout our room and a bathtub full of flowers to help us celebrates. Everything from the hot water bottles to warm the bed during turn down service to the freshly pressed coffee we were delivered on a tray with our wake up call. Incredible- really and truly felt like royalty the entire time.
The lodge. The rooms are very intimate and set privately amidst the forest, so your views are of the clouds and trees, the canvas walls enable you to fall asleep to the sounds of the forest and wake up with the sounds of nature. The dining Area is incredible, it is open concept so as you are sitting there eating you can watch monkeys or even Gorillas walk buy.
The Food. This is bittersweet because I was hoping to lose weight however the chef is a cluniary genious - the best lamb chops I have ever had in my life and the soup creations were spectacular.
It's weird as I write this review I am trying to think of new adjectivies to use but everything from each detail was really and trully Magical, sheer perfection.
I would suggest EVERYONE stay here over the other properties in Bwindi - you arrive and you are treated like royalty. Sanctuary, Gorilla Forest Camp, Ian and his team have completly redefined customer service for me and have set the bar extremely high.
Brendan and myself loved every single minute of our time at Gorilla Forest Camp and my only complaint is that I couldn't stay longer.
Thank you for an incredible anniversary and for letting us experience this magical paradise in the clouds.
Ivona

Room Tip: Any of the cabins are perfect and you cant see or hear your neighbours :)
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  • Stayed October 2012, traveled as a couple
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Helpful?
Thank Ivona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sanctuary Gorilla Forest Camp

Property: Sanctuary Gorilla Forest Camp
Address: Gorilla Territory, Bwindi Impenetrable National Park, Uganda
Location: Uganda > Western Region > Bwindi Impenetrable National Park
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Suites
Hotel Style:
Ranked #6 of 31 Specialty Lodging in Bwindi Impenetrable National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sanctuary Gorilla Forest Camp 4*
Number of rooms: 8
Official Description (provided by the hotel):
As the only concessionaire luxury camp within Bwindi Impenetrable Forest, Sanctuary Gorilla Forest Camp is the perfect base from which to track the park's most famous resident - the mountain gorilla. The main area features a comfortable lounge and bar area as well as the main dining area while the mini spa offers a wide selection of treatments. Located within the National Park, Sanctuary Gorilla Forest Camp offers guests an unrivalled location, including the best bird and wildlife viewing in the Bwindi area. In fact Sanctuary Gorilla Forest Camp often receives regular visits from the gorillas themselves. For the lucky guests in camp at those times, they may have the chance for a gorilla encounter without even leaving Sanctuary Gorilla Forest Camp. The eight tents at Sanctuary Gorilla Forest Camp are stylish and spacious, each featuring two queen sized beds. In addition to the comfortable warm beds, each tent has a huge bathtub that looks straight into the jungle canopy ideal for soaking tired muscles after a day spent observing and meeting gorillas. Observe rare forest species while soaking in the tub, followed by a cocktail on the private viewing deck served by your personal attendant. ... more   less 
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Also Known As:
Sanctuary Gorilla Forest Camp Hotel Bwindi Impenetrable National Park
Sanctuary Gorilla Forest Camp Uganda/Bwindi Impenetrable National Park

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