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“They are lucky they have the gorilla's”

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Gorilla Safari Lodge
Certificate of Excellence
Reviewed February 29, 2012

The problem is value for money. When you pay 320.00 USD per night, full board, you expect a certain level of service and accommodation. This lodge, compared to others in the same country, is way below average.
I am aware that we are in Africa, in a remote area, but it certainly does not justify the lousy service. This is not to say that the service is not friendly, it is just not professional. Our room was OK, but the bathroom had no hot water, due lack of sun, and sometimes no water at all. The faucet was loose, the shower broken. Electricity is only 12V. No possibility to charge a battery. Surroundings are not properly maintained. The access road is terrible. The food was untastety, presentation inexistant. Desert was reduced to have a pineapple slice. Breakfast is very minimal and of poor quality.
We spend 4 more days in Uganda lodges. One of these lodges (Bush Safari Lodge at the Queen Elisabeth Park) offers double the quality for half the price.
This lodge should really review either the price asked pr the quality of the offering, or both. My advise: unless you don't care about how much you are paying, find another place. The proximity to the gorilla's does not justify this price for service ratio.

  • Stayed: February 2012
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4  Thank FlyPSV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 - 79 of 102 reviews

Reviewed February 27, 2012

We stayed here for two nights and i could have stayed much longer. The 20kl road that leads to the lodge is narrow and bumpy but very much worth it, if you have a fear of heights i suggest you sleep for this part of the journey!!!! When we arrived the staff were very friendly, offering us a drink and taking our bags to our rooms for us. I really cannot fault the staff here, nothing was too much trouble for them and our wish was there comand. The food was very good as was the service. The rooms were just delightful, ours was a twin room with a sitting area and fireplace at one end, bathrroom at the other end with a lovely big bath and shower head in, just the job after a long treck in the forest. The beds were comfortable but did not have mozzie nets over, this was not a problem as the temperature at that altitude was not conducive to mozzies, we even had a hot water bottle put into our beds as the nights were quite chilly. The balcony had a very comfortable sofa type seating, this was wonderful to sit on and look out onto the views which were awesome "Gorilla's In The Mist" come to mind. The lodge is very close to the gorilla registration area but not necessarily close to your starting point.

  • Stayed: January 2012, traveled with friends
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1  Thank Bernese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2012

Outstanding staff, wonderfull view. The rooms are very nice and with a African touch. The location is very near to the registration for gorilla trekking. We are very spoiled by the staff. Totally, a excellent experience.

  • Stayed: February 2012, traveled as a couple
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1  Thank Peter_and_Sabine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2012

Much too expensive for the quality and services received (overall if you compare with what you can get for the same price in other lodges in the country) : food over all very poor, not enough light in the rooms, no warm water, too old sanitary installation, windows in a very bad state and no mosquito protection, friendly service but not professional at all.

  • Stayed: February 2012, traveled with friends
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1  Thank baudouin_50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2012

We stayed here for 2 nights to go gorilla trekking and found the place quite enchanting. the staff were so welcoming and friendly. nothing seemed too much trouble and they allowed us to change rooms for our teenage children so as they didn't have to share a double bed. each room is a separate building looking out over the forested mountside. it feels so remote and amazing. There was plenty of hot water and I had a free standing bath. uite something in the middle of the jungle! We stayed for Christmas day and the staff had made every effort for this with turkey And Christmas cake. I don't know how they built these lodges since they are set into the mountainside and there is a slow windy muddy road which takes about an hour to travel along. the staff travel 2 hours back to Kabale to get their shopping. These lodges offer luxury in the middle of Bwindi impenetrable forest, well done!
The lodges are also right beside the starting place for gorilla trekking whereas often accommodation is in Kisoro which can be up to 2 hours drive and can be difficult in the wet season. we went with gorilla tours who we excellent.

Room Tip: All rooms offer tranquility with amazing views
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  • Stayed: December 2011, traveled with family
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Thank Brian68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2012

Location is close to where you register for gorilla trekking, the staff led by manager Richard are outstanding, very welcoming, helpful and friendly. The rooms are lovely with nice personal touches, comfortable beds and good food. Part of the profits go to the local community. The 20 km road in is bumpy and needs work however the lodge is worth the drive. Excellent. Best place we stayed in Uganda.

  • Stayed: December 2011
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Thank Aussiechick2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2012

We stayed at Gorilla Safari Lodge in May 2010, on our way to and from gorilla trekking in Bwindi. The lodge was recommended by our travel agent because it is the closest to the location where we would start the trek for our particular gorilla group (Nshongi). The lodge is lovely, set on a hillside with beautiful views. The rooms are simple and comfortable, and the lodge uses solar power and other environmental practices. The food was also very good. What made our stay most memorable was the staff, they were so friendly and welcoming. They were very knowledgeable of the gorilla trek, and gave us a briefing the evening before we left to hike that was very helpful. When we came back from a nine hour hike, exhausted and muddy, they served us drinks and cleaned our muddy boots until they looked new. Overall, a perfect place to stay and I have recommended to many friends going gorilla trekking since our visit. Even if not gorilla trekking but just exploring Bwindi and around, it would be an excellent place to stay. Also the lodge is Ugandan- and woman-owned, which is good to support.

  • Stayed: May 2011, traveled with friends
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Thank GuluGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gorilla Safari Lodge

Address: | Bwindi Impenetrable Forest, Bwindi Impenetrable National Park 25641, Uganda
Location: Uganda > Western Region > Bwindi Impenetrable National Park
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 3 Hotels in Bwindi Impenetrable National Park
Price Range: $286 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gorilla Safari Lodge 4*
Number of rooms: 13
Official Description (provided by the hotel):
Gorilla Safari Lodge is an up market facility tucked away at the boundary line of Bwindi Impenetrable Forest - home of the endangered mountain gorilla. It is the ideal base from which to trek Gorillas as it just a few meters away from the starting point. The lodge offers accommodation in 13, en suite spacious luxurious units with individual verandahs allowing excellent views towards the pristine tropical rain forest. ... more   less 
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Also Known As:
Gorilla Safari Lodge Uganda/Bwindi Impenetrable National Park

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