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“Fabulous accommodations”

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Clouds Mountain Gorilla Lodge
Certificate of Excellence
Reviewed November 27, 2013

Main building is very nice. Individual cottages are five star. Beautiful view of the mountains. Service is excellent; you even get your own butler and housekeeper. They give you a hand massage when you check in!

  • Stayed: October 2013, traveled with friends
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1  Thank linandrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildplacesAfrica, Senior Consultant ~ Wildplaces Africa at Clouds Mountain Gorilla Lodge, responded to this reviewResponded December 1, 2013

Dear linandrich,

We would like to thank you for your kind feedback about our lodge on TripAdvisor.
We are happy to have you share your thoughts with the online community. Thank you! We appreciate that very much.

Please visit us anytime you like or come visit one of our other Wildplaces properties.

Warm Regards,

The entire team of Wildplaces Africa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 - 117 of 165 reviews

Reviewed November 20, 2013

Just breathtaking views, service and rooms. Although I have to say calling the accommodation a suite is a huge understatement. You could entertain there in style!

To wake up in the morning at an altitude of over 1500m surrounded by lush vegetation and look across to the hills of the Democratic Republic of Congo is just an experience we will never forget.

This, combined with having the honour of watching gorillas, was just breathtaking. My one piece of advice would be to put the camera away for a while and just let your mind take in where you are and what you can see.

Thank you Clouds.

  • Stayed: October 2013, traveled as a couple
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Thank Neil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildplacesAfrica, Senior Consultant ~ Wildplaces Africa at Clouds Mountain Gorilla Lodge, responded to this reviewResponded December 1, 2013

Dear Neil,

Thank you for a nice and wonderful feedback about our lodge on TripAdvisor. We agree with you, that sometimes putting away the camera will give you a whole other view on your experiences. We are delighted to hear that you had a wonderful time and please visit our " little corner of paradise" anytime!

Warm Regards,

The entire team of Wildplaces Africa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

Such an Amazing Natural Place, People and the whole experience. The Excellent Service.
I just don't want the day to end while at the Clouds, and when it does end- Bulter asks: would you like a wake up call? :) Next day you get up to this amazing view with the Lodge 2000 metres above Sea level. You realize life is amazing.

Thank you Clouds Team :) Look forward to seeing you again soon.

  • Stayed: September 2013, traveled with friends
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Thank Kenneth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

My wife and I have traveled to 30 countries or so between us, and this place, given it's location and logistical challenges, stacks up against some of the best places in the world.

Where to begin? The cottages, maybe 900 square feet or so, are cozy, with views off the hilltop south of the Bwindi Impenetrable Forest. There is a large sitting area, and provided plenty of room to spread out our things. Most of the lodges we stayed in during our trip had a lack of space to do this - we missed it! A fireplace open to both sitting area and bedroom was a fantastic luxury, made more so by having it started for us each night while we were at dinner, as well as right after we returned from our gorilla trek, when we were tired, wet, and chilly.

Meals were 3 courses for lunch and dinner, and we took a packed lunch when we walked through Bwindi the day we checked out. All were delicious. The muesli for breakfast was the best I've ever had - I'd love to have some for my long hikes here at home.

The service, from Joshua the manager to his team, including Innocent, Gerald, Felix, and the rest, was fantastic. They did what every other place does: haul luggage and help out at meals, but having a fire going after our gorilla trek was great. Also, my wife wanted a massage in our cottage, and Innocent and Gerald brought down an entire massage table for her, no small feat given the massive size of the table (not a fold up) and the steep steps down from the spa to our cottage. My wife has had massages all over the world, at quality places from Vegas to Phoenix to Asia to the Dead Sea, and this one, for $30, compared favorably to any massage anywhere in the world.

To accomplish all this at the end of a ridiculously bumpy, pot-holed road on top of a hill in rural Uganda is nothing less than a miracle.

You will stay at "fancier" places with big corporate names in big cities. But you will be hard-pressed to find a better combination of service, small size, in a far-flung location, anywhere in the world. For it to be only #4 on Trip Advisor is a shame - but note that 2 of the 3 above it are not even on the same side as Bwindi.

  • Stayed: September 2013, traveled as a couple
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2  Thank Boskk69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildplacesAfrica, Senior Consultant ~ Wildplaces Africa at Clouds Mountain Gorilla Lodge, responded to this reviewResponded October 2, 2013

Dear Boskk69,

We can only smile and we are over the moon with your wonderful feedback! Thank you very much for taking your time and sharing this with us and sharing this with the TripAdvisor Community.
We are happy that you experienced exactly what we are striving for...Small intimate cottages, guest service, wonderful food and an exclusive and rare experience in the Jungle of Uganda. We were honored to have you at our lodge and we do hope we can welcome you again at Clouds or perhaps in one of our other cottages.

Please stay well and we hope that the memory of Uganda and Clouds will stay with you for ever!

Warm Regards,

The entire team of Wildplaces Africa

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Reviewed September 15, 2013

Wow !!!! It was amazing. What an experience. I don't have enough words to describe our experience at Clouds Mountain Gorilla Lodge.
We were group of four and we were the only guest in entire lodge. We stayed for three nights and we had time of our life. The staff - Innocent, Monday, Barak, Head Chef, house keeping ladies, all were too good in taking care of us. These guys don't know how to say no. All our requests were met with utmost satisfaction.
Thanks everyone, we will remember you forever.

  • Stayed: September 2013, traveled with friends
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Thank AJS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildplacesAfrica, Senior Consultant ~ Wildplaces Africa at Clouds Mountain Gorilla Lodge, responded to this reviewResponded October 1, 2013

Dear AJS,

I am very sorry for the delay in reply but we would like to thank you for your great feedback on TripAdvisor. We are so delighted that you enjoyed your stay with us and we do hope that all your expectations where met.
Please come visit us again anytime and THANK you very much for sharing your thoughts and experiences with the online community! :) Very much appreciated.

Warm Regards,

The Entire team of Wildplaces Africa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2013

Bwindi Impenetrable Forest was up to the task and having Clouds Gorilla to come back to every evening with everyone from the staff waiting for us at the entrance was pretty awesome. Tigomwe, our butler set up dinner in our room on the day I wasn't feeling too good and always made sure our every wish was met, including his anticipation of what we'd need at almost every turn. Coming back from our visit with the Batwa and after our second gorilla trek we arrived soaking wet and cold and there they all were waiting for us with towels, a warm drink and at the ready to take care of our wet laundry and very wet boots in order to get them all ready in time for the next day. One other excellent experience was the staff massage therapist who was incredible and revived tired bones and body with tenderness and great care. Well done Joshua and your entire team. We thank each of you for a memorable stay. Jon & Vicki RPV, CA

Room Tip: They're all great with awesome views of the Virungu Mountains, plus you have your own dedication...
See more room tips
  • Stayed: August 2013, traveled as a couple
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2  Thank Jon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildplacesAfrica, Senior Consultant ~ Wildplaces Africa at Clouds Mountain Gorilla Lodge, responded to this reviewResponded September 8, 2013

Dear Jon and Vicki,

You always hope to hear back from your guests who stayed at your lodge...and you always hope and wish that they leave a wonderful feedback...but your feedback is SIMPLY AMAZING!
Thank you so much Jon for sharing your experience and amazing words about Clouds here on TripAdvisor.
We are delighted to hear about the experience and "HIGH" you had while staying at Clouds! Our staff at the Lodge couldn't stop smiling when we shared the feedback with them.
Tigomwe wishes you warm wishes and the entire team was honored with your stay at our lodge.

Please visit us again or one of our other lodges when you are in Uganda and thanks a million for these amazing words.

Warm wishes,

The entire team of Wildplaces Africa

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Reviewed September 4, 2013

Clouds is the perfect place to explore the impenetrable forest. The staff are incredibly friendly and would bend over backwards to make your stay a tiny bit more enjoyable. The cottages themselves are beautiful self contained units that are the perf

  • Stayed: June 2013, traveled with family
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Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildplacesAfrica, Senior Consultant ~ Wildplaces Africa at Clouds Mountain Gorilla Lodge, responded to this reviewResponded September 8, 2013

Dear Stuart,

We would like to thank you for your kind, wonderful and nice feedback and :"share" of your experience at Clouds!
We are delighted to hear that you had an incredible experience!

We hope to welcome you at Clouds again sometime in the future!

Thanks again!

Kind Regards,

The entire team of Wildplaces Africa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clouds Mountain Gorilla Lodge

Address: Bwindi Impenetrable National Park (South) | Booking Office: 5 Binayomba Road, Bugolobi, Kampala, Bwindi Impenetrable National Park, Uganda
Location: Uganda > Western Region > Bwindi Impenetrable National Park
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #4 of 32 Specialty Lodging in Bwindi Impenetrable National Park
Price Range: $469 - $1,182 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Clouds Mountain Gorilla Lodge 4.5*
Number of rooms: 7
Official Description (provided by the hotel):
CLOUDS MOUNTAIN GORILLA LODGE Where: Southern Bwindi, Western Uganda Access from Entebbe: Scheduled or charter flight (1.5 Hrs) | drive (11 hrs) Tucked away in Nkuringo, Clouds has immediate access to track 6 gorilla families, and perfect, uninterrupted views of the Virunga Volcanoes. Guests stay in cottages built of volcanic stone, with big sitting rooms, double-sided fireplaces, vast overstuffed armchairs, large bathrooms and private verandas. Personal butlers, delicious food from our organic vegetable garden, a massage spa and infinite attention-to-detail complete your stay. Rates include all meals, non premium brand drinks, butler service and laundry. ... more   less 
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Also Known As:
Clouds Mountain Gorilla Hotel Bwindi Impenetrable National Park
Clouds Mountain Gorilla Lodge Uganda/Bwindi Impenetrable National Park

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