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“Great friendly service”

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The Fairway Hotel, Spa & Golf Resort
Ranked #1 of 7 Hotels in Randburg
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great friendly service”
Reviewed June 14, 2012

We stayed here for one night before flying back to London, we were going to explore Johannesburg but the hotel and grounds were so nice we were happy to just relax here.

The reception, bar and restaurant staff we exceptionally helpful and friendly.

We will definitely stay here again.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steven_pm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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625 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
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English first
Cape Town Central, South Africa
Level 4 Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 29, 2012

For me, this was a one-night business stay so the fact that the hotel was situated directly on a golf course in the middle of a suburban area with no-where to walk to (shops/entertainment/restaurants) was irrelevant. What was relevant was the exceptional standards of accommodation, service and food at this property. My room was a delight. Spacious, modern and plush...it was a winner and much better than many other five star rooms I have had all over the world. Lovely public areas, a super outdoor snack bar and luxury restaurant left me even more impressed. Friendly and efficient service seemed effortless (as it should be) but the rather average breakfast - which needed some nice fresh bread selections - was a little pedestrian given the other high standards at play. This is a terrific property if you intend to play golf or have a car. Just don't expect to feel as though you are in the centre of commercial activity which a suburb like Sandton or Rosebank offers the leisure traveler. There is no-where to go in close proximity except for the large Cresta shopping mall a few kilometers drive away. That said, what a lovely room to lay my head....wish I had all the facilities at home!

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank polanalyst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amsterdam
Level 6 Contributor
122 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed March 23, 2012

One of the better hotels I have stayed in, in Joburg. Hotel was clean, rooms were nice and spacious, beds very comfortable and service great ! Everyone very very friendly and helpful. Great perk was the 24hr gym...only small detail was that no room service was available which for a 5 star hotel is strange, but upon special request they will bring you food to the room so all in all they are flexible.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlexTedje2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stellenbosch
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 8, 2012

I stayed at The Fairway hotel last year August for business and pleasure.
From check in to check out i felt looked after. All request was handled with urgency and in no time carried out.
The Golf course is a mere role out of bed and onto the tee box,

What a pleasure staying at The Fairway.

Room Tip: Does not really matter. i stayed in a room overlooking the pool and it was perfect. I'm sure th...
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  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_J_man101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice
Level 5 Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 15, 2012

I spent a couple of nights in this hotel, which seems to be new. Rooms are new, spacious, clean. We got one with golf view and it was very nice. Breakfast is rich and various, staff very kind. We had a dinner in the restaurant: food was very tasty and the place romantic. Not cheap but worthy. There is also a SPA but we did'n try it. Very good price for the b&b. I absolutely recommend this hotel for business or leisure.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imperodelleluci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2011

The Hotel is one of the best attached with a spa and golf course. excellent surroundings and well secured.
Location is quite far from the main city and will have to depend on taxi for any venture out side including going to the nearest shopping mall.

Room service is not available but the restaurant is good. Reception staff are very courteous and co-operative.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Josi_Cherian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AriskavdW, Guest Relations Manager at The Fairway Hotel, Spa & Golf Resort, responded to this review, November 22, 2011
Good afternoon Mr. Cherian

Thank you very much for your feedback.

At The Fairway Hotel & Golf Resort we pride ourselves on striving for service excellence at all times. Our aim is to provide personal and caring hospitality, conducive to total relaxation.

The Fairway is situated 11km from the world renowned Sandton City (one of the most well known shopping centres in the world) and 2km from Cresta Shopping Centre (one of largest shopping malls in South Africa).
Should guests want to to hire a taxi, we have an in house concierge service which is available 24hours a day.

Unfortunately we don't offer room service but always try to accommodate any requests.

We look forward to welcoming you back to The Fairway Hotel & Golf Resort in the near future.

Kind regards
The Fairway Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 29, 2011

This hotel is stunning. The rooms are spacious, the interior is stylish and the staff is very friendly, helpful and professional.

The only restaurant one site is average. Lukily there are many dining options nearby and it is recommended to try these instead.

The only "poor" / "negative" comment is the noise factor. The hotel has a very nice open bar area which is a popular place for parties. Load music combined with loud people starts in the evening and carries on until the early hours of the morning. The rooms overlook the golf course and so does this bar area. The rooms are not sound proof. Guests just have to contend with the noise. It was so bad on my first night that I had to call the manager @ 01:30 at her home to complain. She was very apologetic and the noise stopped shortly after this call (I have to mention that prior to this call I did complain several times. The staff even changed the room twice which did not help). The hotel did comp the first nights stay to apologise for the discomfort caused by the noise.

If you are looking for a quiet and relaxipng time then this hotel is not for you. If they can stop the noise at 10pm then this will be one of the best places to stay but as long as the noise continues I beleive this hotel will not see too many returning guests. It is a pity as it is such a beautiful establishment.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShowboySA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AriskavdW, Guest Relations Manager at The Fairway Hotel, Spa & Golf Resort, responded to this review, November 22, 2011
Good afternoon ShowboySA

Your feedback is extremely important to us in helping to maintain our standards. It enables us to attend to the details as quickly and effectively as possible.

We are aware of the noise factor and apologiese for any inconvenience caused during your stay. Please keep in mind that October to mid December is our busiest time of the year due to year en functions and Chrismtas parties (which invariably get rowdy as people seem to let off some steam).

As far as Balata Restaurant is concerned, we receive many compliments on the quality, presentation and service of the food so I'm not too sure what happened in your case. Please allow us the opportunity to rectify this and to show you that Balata is in actual fact an excellent restaurant - to claim your voucher please contact - Ariska on marketing@thefairway.co.za.

We would love to have you back at The Fairway Hotel & Golf Resort. On your next visit, try to come and January - as it will be dead as a doornail and you are guaranteed silence and a relaxing breakaway :)


Kind regards
The Fairway Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairway Hotel, Spa & Golf Resort

Property: The Fairway Hotel, Spa & Golf Resort
Address: Setperk Street | Randpark Golf Course, Randburg 2194, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Randburg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Randburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Fairway Hotel, Spa & Golf Resort 5*
Number of rooms: 116
Official Description (provided by the hotel):
The Fairway Hotel, Spa & Golf Resort is situated on the Randpark Golf Course, 15 minutes from Sandton City centre and 2km from Cresta Shopping Centre in Johannesburg. This modern business hotel provides the ultimate destination for conferences, functions, corporate golf days, weddings and leisure guests in a safe residential area with tree-lined streets. The luxury development overlooks the famous Randpark Golf Course and is situated just north east of the clubhouse, on the 1st hole. The Fairway has 62 hotel rooms and 14 double storey Golf Villas, each with 4 en-suite rooms. The hotel rooms include 35 luxury rooms, 16 premier rooms, 1 paraplegic room, 2 Suites and 8 family rooms. Gym, tennis courts and spa facilities further add to the enjoyment and comfort of guests during their stay. The 8, 200m² hotel comprises a multi-volume foyer and private internal pool courtyard, a conference centre, boardrooms, breakaway rooms, lounge and deck with stunning views. Brides can look forward to a magnificent chapel and the Windsor Ballroom for hosting their function. Being the meeting venue in Johannesburg, Bar Verve is renowned for after work cocktails which may well extend into unparalleled late night Fine Dining in Balata Restaurant. The Fairway Hotel, Spa & Golf Resort is a member of the Guvon Hotels and was awarded with 'Best New Hotel Africa and Indian Ocean' at the World Travel Awards 2010. The Balata Restaurant is accredited with the American Express Platinum Fine Dining Award 2013, 2014 and 2015. In case of an Eskom electricity outage The Fairway Hotel, Spa & Golf Resort is 100% powered by our own 630KVA "Silent Pack" generator. ... more   less 
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Also Known As:
The Fairway Hotel And Golf Resort
The Fairway Hotel & Golf Randburg
The Fairway Hotel, Spa & Golf Resort Randburg, Greater Johannesburg

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