I was set on Valley Lodge as a wedding venue as I felt it was a great setting for a wedding and they had enough rooms for guests to stay over, the rooms are quite impressive and I also really liked the chapel. We had a 110 guests of which majority stayed over.
However, at first they gave our wedding date away that we originally booked (which adds to the point that they are not organised at all and I should've detected that they are unprofessional at this point already)
My biggest mistake was not getting all we agreed to in writing - we ended up having to pay for extra meal costs as the meal ratios were not adhered to. I agreed that we would make an exception for people who insisted on a specific meal that we would make this at an extra cost but they took this as permission to charge for as much as they want with no proof at all and without our consent.
The staff were not trained and had no idea what they were doing to the point that some of our guests had to pay a ridiculous extra amount for wine that they ordered due to a waiter bringing bottles of wine that were priced at R800 a bottle not realising that is not the wine they requested.
They sent us a final quote of payments outstanding, firstly the quote is completely unclear what we are being charged for over and above what we have settled already. When we address the issue as we did not agree with the charges on the quote, they reply with even more charges that apparently were unaccounted for. They then give us an ultimatum 'to be nice' we can still pay the first quote alternatively they will add on the extra costs and we must pay that. (Why they didn't send the correct quote in the first place, once again proves they are extremely disorganised and dysfunctional)
Overall the staff and admin functions are a complete mess and created such a negative end to our wedding. If you are looking for a professional venue who will ensure smooth process with no hiccups then you should definitely not consider this venue.
The road to the venue is not great and the cost vs what you get will disappoint.
- Official Description (provided by the hotel):
- Perfectly situated on the banks of the Magalies river and just an hours drive from the centre of Gauteng, the Valley Lodge & Spa offers superior accommodation in a majestic, natural setting. An ideal getaway for the busy executive needing time out, to reconnect with family or a haven of tranuility for a romantic weekend. Choose from our 76 well appointed,individually furnished rooms and spoil your senses with an array of world class treatments in our Spa & Hydra Therapy centre. Be it the private fire lit Saunders bar or the entertainment of Maloneys bar with a full size billiards table, pool table, darts & fooseball, Valley Lodge & Spa offers variety throughout its 250 acres. With natural winding paths and trails around the Magalies river, a private nature reserve boasting old stone age ruins, and for the more energetic guest, rowing boats, tennis courts and a swimming pool. Sunday lunch is still a popular attraction for city dwellers looking for a day away from the urban stress. ... more less
- Reservation Options:
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- Also Known As:
- Valley Hotel Magaliesburg