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“Please do not book this accomodation. The Honeymoon Suite is a back room overlooking a building site.”

15 on Penguin Guest House
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15 on Penguin Guest House
Ranked #16 of 29 Simon's Town B&B and Inns
Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Please do not book this accomodation. The Honeymoon Suite is a back room overlooking a building site.”
Reviewed April 15, 2011

We pre-booked this accomodation through Safarinow.com. Sadly when we arrived we realised that the staff had been very clever with their photos and information on the website. We booked the Honeymoon Suite (Which has now been changed to the Honey suite). We wanted to have a relaxing week in a luxury accomodation with our own spa pool, nice views, close to the beach and town centre. We got none of these.
The Guesthouse doubles as a function suite and we were told on Arrival that there was a party night on in the main concourse area, where we would have to go through to get to our room. They also cater for weddings, corporate events, 21st's etc.
This Guesthouse is stuck on a hill, a good 10-20min walk to Simon's Town centre, just next to a big industrial centre. Beaches are also a good walk away too. Our Honeymoon suite view was of the building site directly outside our window (we were told to close the curtains if we didn't like it).
The room itself had wires hanging from the ceiling, where a TV had been ripped from the wall. Cracked tiles in the bathroom, panel missing from the spa bath.
We complained and asked for our 3000 Rand deposit back, we were refused and told that we were due to pay the full amount 6000 Rand. We refused and made a complaint to South African Tourist board, and Safarinow. The hotel owner responded saying that we were racists who did could not deal with non-whites. We were disgusted with his comments. Please do not book here, this is not a luxury accomodation. It is overpriced and very basic in a poor location.
We had a superb holiday in South Africa and found all the other accomodation we stayed in was excellent with lovely people who could not do enough to ensure our stay was memorable for the right reasons. There are loads of fantastic places to stay in Simons Town (not here!).

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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2 Thank altobelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
onpenguinguesthouse, Owner at 15 on Penguin Guest House, responded to this review, August 15, 2011
We at 15 Penguin Guest house were very disturbed by the comment of this guest - who infact did not stay with us,
Yes they did contact the Cape Tourism who duley came to inspect our premises and could find no truth to the complaints.
It is unfortunate that the guest went online to try and rectify the problem if there was one as we aim to please and assit as much as we can.
We are a 3star graded establishment , and are very proud of that fact we are also Highly recommended by the AA.
We contacted the Department of tourism to do and investigation as we very disturbed by this untrue statements by the client. It has cost us loosing potential client and we view this in a very serious light.
We are glad that the guest enjoy theer stay in South Africa the best country in the world - hope that they would be back....
Arnold and Elizabeth Smith
15 on penguin guest house
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 15 on Penguin Guest House

Property: 15 on Penguin Guest House
Address: 15 Penguin Drive, Simon's Town 7975, South Africa
Location: South Africa > Western Cape > Cape Town > Simon's Town
Bar / Lounge Beach Free Breakfast Free Parking Suites
Hotel Style:
Ranked #16 of 29 B&Bs / Inns in Simon's Town
Price Range (Based on Average Rates): $
Hotel Class:3 star — 15 on Penguin Guest House 3*
Number of rooms: 6
Official Description (provided by the hotel):
15 on Penguin Guest House is set at the foot of the Glen Marine Mountain in Simon's Town. It features picturesque views of Simon's Town Bay and False Bay. Each elegantly decorated room comes equipped with a TV and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries are available for guests to use. Guests can make use of the barbecue facilities at 15 on Penguin. Fresh, homemade lunches and dinners are available upon request at an additional fee. A number of restaurants serving a range of cuisines can be found within 5 km from the Guest House. Free Wi-Fi and private parking is available on site. The Cape Town International Airport is a 50-minute drive from the property and Cape Point is a 20-minute drive away. The breakfast is included. ... more   less 
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Also Known As:
15 On Penguin Guest House Cape Town, South Africa

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