Before this past Saturday I would have given an Excellent instead of Terrible. My family has been going to this hotel for over 1 1/2 years and have always had a wonderful experience. The rooms are beautiful and clean, love the hot tub and pool, workout room is nice, friendly and helpful workers, just an all around good place until 7/14/12. My family was in town to celebrate my sons birthday and the service was good until 7/15/12 at breakfast( we had company planning to swim with our kids) so we were going to eat and 2 of the children wanted to go sit with us while we had breakfast and when we handed our breakfast certificates to the worker she started in saying we only had 4 and there were 6 of us and we couldn't eat so we told her they were just going to sit with us but she kept telling us no so we sent the other children back to our room and got our food and sat down to eat. As we were eating the worker was just staring at us making us feel VERY uncomfortable so we decided to take our plates back to our room to eat as we have seen plenty of people take food from there to their room, and we have in the past and had no problems, but as soon as my husband and children walked down the hallway she ran to the front desk and said something then brought me a bill for the food. I have never been so humiliated. I can't believe after paying $80 for 1 night there we get repaid like that. I could understand if we had been taking a bunch of plates of food as if to feed others but we only had our plates. That woman needs to be taught some manners. So unfortunately we will not be going back there unless or until that woman is taken care of. I love going there so I really hope something is done.
- Official Description (provided by the hotel):
- The elegant Doubletree by Hilton Springdale is ideally located at the "hub" of Northwest Arkansas, at the intersection of I-49 and Highway 412. Our 100% NON-smoking hotel is just minutes from The University of Arkansas, Northwest Arkansas Convention Center, Crystal Bridges Museum, Arvest Ball Park, Jones Center for Families, and the Arkansas Missouri Railroad. For those in the area for business, we are also located within short distances of Rogers and Bentonville, minutes from WalMart, J.B. Hunt, and Tyson Headquarters - perfect for getting business done on the road. Our hotel was recently renovated, offering 85 comfortable guest rooms and suites, fully stocked with every amenity available for business or pleasure. Come experience true Southern hospitality and enjoy a signature DoubleTree chocolate chip cookie. ... more less
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