Upon arrival, the check in clerk was just very blah. No excitement, no smile, just pretty repetitive day for him i guess. The place is a spectacular, but the staff just really drained the positive energy from the place.
The breakfast server was great must say, but after breakfast, I stood in the lobby for about 20 minutes, no one said hello good morning may I help you, as the two ladies stood behind the counter.
My biggest turn off is when employees park their car under the apron all night as she walked past me to get in it. Very tacky that is for guest check in, employee should park in the parking spaces just like guest.
I stay pretty frequently at Holiday Inns, so I'm disappointed when hotels do not help maintain the hotel chains spectacular reputation for service. This hotel has a five star appeal with a two star service....:-(
- Official Description (provided by the hotel):
- As the recipient of the Quality Excellence Award, the newly renovated Holiday Inn Hotel Springdale/Fayetteville Area promises a comfortable stay with a knowledgeable staff and thoughtful amenities. This Springdale hotel's location near Fayetteville, Arkansas is in the center of NWA and convenient to Rogers and Bentonville. Our updated facility is close to Walmart, Tyson, JB Hunt, Procter & Gamble, Cobb Vantress and Cargill and the newly opened Crystal Bridges International Art Museum. Guests also appreciate being near the NWA Regional Arkansas Airport (XNA). We have more than 50,000 sq ft of flexible meeting space. Whether you are planning a retreat for 10, social event or convention for 3,200, our experienced banquet staff can cater the event. When you are ready to explore the Ozarks, we suggest you visit Beaver Lake or take a scenic ride on the Arkansas & Missouri Railroad. In Springdale, you can catch a NWA Naturals' baseball game or take a short drive to Devil's Den State Park to see the beauty of the Ozarks. The hotel's location near Fayetteville, Arkansas is minutes from the University of Arkansas, home of the Razorbacks. Guests can dine in and enjoy breakfast, dinner or room service from one of our two restaurants. Try our expanded complimentary fitness center, and then relax in the heated, indoor pool and hot tub. Make your reservations today, and we'll see you soon! ... more less
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- Also Known As:
- Holiday Inn Springdale Hotel Springdale
- Springdale Holiday Inn