We booked a 5 night stay and only stayed one night. We waited 20 mins for someone to show up at the front desk so we could check in just to find that they didn't actually have the room we reserved. When we got into our room, only 2 of the 5 lights in the room worked, the bathroom had not been cleaned from the people before us, the bath tube was molding, air conditioning did not work and our fridge also had left over food in it. When we called the front desk about the room we were told there was nothing they could do until the housekeeping came in the next day and the lights would not be fixed for another 3 days. When I woke up the next morning I pulled a huge clump of blonde hair out of the bedding. That was the end of that. The girl at the front desk acted as though there couldn't ever be something wrong with any of the rooms and was shocked that we wanted to leave after the first day. We went to bentonville and greatly enjoyed the rest of our stay at a cheaper, nicer hotel. It's been 3 weeks and I still have not been refunded my money either.
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