Went to Olive Garden on a Sunday eve around 5:30 with a party of eight. Troubles started at the beginning when the hostess forgot to give us a pager. 10 minutes later when we noticed others with pagers, we asked where ours was, they said, "Oh, we didnt know you wanted a table." We were standing right in front of the hostess station for twn minutes and they didn't know?!
We were told there would then be a 30 minute wait. Could not understand due to 1/3 of the tables being empty. It was obvious they were under staffed. After 30 minutes we were seated. Two servers took care of us and drinks were brought right away. The orders were taken and then this is where Olive Garden failed miserably. It took at least an hour before my and my wifes orders came out, but the other six people with us did not get thier orders. Then the servers brought out four peoples side dishes, but no entrees. Wha? Our server told us, "I don't know what happened to your orders. They seemed to have lost them, Some of the food was froze and they need to thaw and cook, not sure what is happening". These were orders of chicken parmesean, not something difficult or off the menu. Finally about 15 minutes after my wife and I orders arrived, the rest of the tables orders arrived. My wifes dish looked like it was dropped then scooped back onto the plate. She had ordered her dish with marinara in place of alfredo sauce, so I am sure they struggled with this adjustment.
I do have to say that they brought a couple free desserts and gave myself and my buddy gift cards for our trouble. we arrived at the resturant at 5:30 and did not leave until 7:30. Two hours to get seated and eat is a bit long and unnacceptable, especially on a Sunday night.
Our servers were great thru this whole mess. It was obviously an issue in the kitchen. With the choices we have here in Rogers, AR, this resturant will not last long with this level of execution.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.