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“Holiday at the Holliday Inn”

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Holiday Inn & Suites Rogers - Pinnacle Hills
Ranked #11 of 21 Hotels in Rogers
Colorado Springs
Level Contributor
3 reviews
“Holiday at the Holliday Inn”
Reviewed August 19, 2013

Great, well maintained Hotel with exceptionally friendly service. Excellent location that was close to everything, including the Promenade Shopping center, a beautiful lake and walking path across the street and a bike trail close to the property. Will definitely stay here when visiting Rogers!

Room Tip: Select your room on the side away from the freeway.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Runlikethewind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • Portuguese first
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English first
Tulsa
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed August 10, 2013

I've stayed here several times this year on business. I typically stay at the Aloft, but they were full several times.

Pros: refrigerator, separate sitting area (nice when co-workers come over to discuss business), clean, friendly staff, nice "welcome gift" as a repeat customer. Staff very helpful in getting me a room away from the highway. I am a light sleeper when I travel & need to be away from elevators, ice machines, highways, etc. Nice patio area. Comfortable lobby area to wait on coworkers.

Cons: breakfast-no bacon, no fruit, only yorgurt was strawberry (I am allergic to strawberry), everything just looked unappealing. Juice is not included, so I was caught off guard when a bill arrived. Ordered dinner once, which was a mistake. Have since always gone out to dinner. Restaurant needs a lot of improvement.

Good location, and hotel staff are the reason I will be back.

FYI, plenty of restaurants near by.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoonerFan#1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review, August 26, 2013
Dear SoonerFan#1,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 21, 2013

Love this hotel. We don't usually stay at Holiday Inns, but this was business travel and the preferred hotel. The location is convenient to I-540 (but very quiet) and is near shopping and restaurants. The room was exceptionally clean and well maintained. The beds were very comfortable. The manager, Billy, and the front desk staff, especially Wesley and Joseph, were friendly and aimed to please. My only suggestion for improvement is to provide a better breakfast buffet. Like a previous reviewer mentioned, they need to add some fresh fruit, juice, toast, bagels, etc. It was free to us, we had coupons, but we only ate breakfast there once...that was enough. All they had were some scrambled eggs (powdered?), sausage patties (no bacon), hash browns that were not "brown", yogurt and a few, very tiny, muffins. If they upgrade their breakfast offerings, I would give them a "5".

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmeliaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belding, Michigan
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 25, 2013

The hotel is nice and clean. Being an elite member I was upgraded to a two (2) room suite. The bad is the thermostat on the wall that controlled the air conditioning was outside of the bedroom. The air was circulated to the bedroom and not the outside so while the air conditioning was freezing out the bedroom the front room did not know the difference. Needless to say it was uncomfortable in either space. Food was fair and the service was good.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MildHogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 15, 2013 via mobile

A good clean hotel with big rooms and a great friendly and helpful staff.
However possibly the worst breakfast ever in a US hotel. Buffet style, which is fine, but with a very limited offer. No bacon, no bread or toast, no fruit and not even any juice or tea!
Very poor and I will not be back.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoryJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review, July 2, 2013
Dear RoryJG,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. It is refreshing to hear that we positively affected your stay and we thank you for your kind comments regarding our hotel, friendly staff and comfortable accommodations. Your comments regarding the breakfast buffet will be passed on to the appropriate department to rectify any unsatisfactory experience.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 7, 2013

Very nice accommodations, close to everything but away from the traffic. Has bar and restaurant. Beds are very comfortable. Shower heads are very good and adjustable. Suites have two tv s and nice living room. Internet connection is good not great but works well with VPN s.

Room Tip: The west side is the side I would prefer. Upper floors.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nbnjefe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawnee, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2013

This hotel is very nice, clean, and comfy. Unfortunately, we were given a key card to a room that was already occupied. Much to our surprise, and embarassment, when we unlocked and opened the door, we walked in on the family in the room. We prompty apologized and backed out. When we returned to the front desk, the clerk, ( a young lady), had no apology. She simply said, "Oh, I don't know how tha happened." At approxmately 8:00 AM, I found our bill, along with a note, sipped under the door. The note indicated the water would be turned off in the hotel at 9:00 AM for repairs. Again, no apology. This would have been good to know the night before when we were checking in. Nice place - poor management. Not sure I would return unless they offered some kind of reconciliation.

Room Tip: Make sure you have the correct room key card!!!!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review, May 2, 2013
Dear Paul T,

Thank you for taking the time to write a review about your recent stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my sincere apology for the shortcomings you have experienced during your stay. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely be looked into. I have taken notes of your feedback and assure you that proper measures will be taken to ensure that there will not be a recurrence.

I look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Rogers - Pinnacle Hills

Property: Holiday Inn & Suites Rogers - Pinnacle Hills
Address: 1803 S 52nd St, Rogers, AR 72758-8603
Phone Number:
Location: United States > Arkansas > Rogers
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Rogers
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Rogers - Pinnacle Hills 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Rogers - Bentonville near the Wal-Mart Headquarters welcomes both business and leisure travelers to its Rogers, AR location. Families looking for lodging in Rogers, Arkansas will love staying at our hotel, located just off Interstate 540 with close proximity to many local attractions. Some of these sights and activities include the Beaver Lake Recreation Area, the Wal-Mart Museum and the Peel House Mansion. We are conveniently located in the heart of the shopping and dining area of Rogers, AR near the Pinnacle Hills Promenade. Corporate travelers will be impressed by the convenience of our Rogers, AR accommodations. Situated in the Pinnacle Hills area of the city, our hotel is near the Wal-Mart Headquarters and numerous other businesses, such as JB Hunt, Mercy Health Systems, Tyson Foods and the Rogers Industrial Park. In addition, we provide business center with a fax machine, copier, printer, computer and free high-speed, wired and wireless Internet access, so you can stay connected. While lodging at our Rogers, AR hotel, enjoy such amenities as a heated, indoor swimming pool with spa and outdoor sun deck, a 24-hour Fitness Center and a 24-hour market with travel essentials. Our hotel also features a full-service restaurant and lounge where kids under 12 eat for free! ... more   less 
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Also Known As:
Holiday Inn & Suites Rogers - Pinnacle Hills Hotel Rogers
Holiday Inn And Suites Rogers - Pinnacle Hills

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