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“Good location, great staff, poor services”

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Holiday Inn & Suites Rogers - Pinnacle Hills
Ranked #11 of 21 Hotels in Rogers
Reviewed June 15, 2013 via mobile

A good clean hotel with big rooms and a great friendly and helpful staff.
However possibly the worst breakfast ever in a US hotel. Buffet style, which is fine, but with a very limited offer. No bacon, no bread or toast, no fruit and not even any juice or tea!
Very poor and I will not be back.

  • Stayed: June 2013
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1  Thank RoryJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this reviewResponded July 2, 2013

Dear RoryJG,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. It is refreshing to hear that we positively affected your stay and we thank you for your kind comments regarding our hotel, friendly staff and comfortable accommodations. Your comments regarding the breakfast buffet will be passed on to the appropriate department to rectify any unsatisfactory experience.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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94 - 100 of 131 reviews

Reviewed May 7, 2013

Very nice accommodations, close to everything but away from the traffic. Has bar and restaurant. Beds are very comfortable. Shower heads are very good and adjustable. Suites have two tv s and nice living room. Internet connection is good not great but works well with VPN s.

Room Tip: The west side is the side I would prefer. Upper floors.
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  • Stayed: April 2013, traveled on business
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1  Thank Nbnjefe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

This hotel is very nice, clean, and comfy. Unfortunately, we were given a key card to a room that was already occupied. Much to our surprise, and embarassment, when we unlocked and opened the door, we walked in on the family in the room. We prompty apologized and backed out. When we returned to the front desk, the clerk, ( a young lady), had no apology. She simply said, "Oh, I don't know how tha happened." At approxmately 8:00 AM, I found our bill, along with a note, sipped under the door. The note indicated the water would be turned off in the hotel at 9:00 AM for repairs. Again, no apology. This would have been good to know the night before when we were checking in. Nice place - poor management. Not sure I would return unless they offered some kind of reconciliation.

Room Tip: Make sure you have the correct room key card!!!!
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  • Stayed: April 2013, traveled as a couple
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1  Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this reviewResponded May 2, 2013

Dear Paul T,

Thank you for taking the time to write a review about your recent stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my sincere apology for the shortcomings you have experienced during your stay. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely be looked into. I have taken notes of your feedback and assure you that proper measures will be taken to ensure that there will not be a recurrence.

I look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

The staff of this facility was very accommodating, and made us feel at home. Great Hot Breakfast .
Centrally located with easy access to shopping and restaurants. I would definitely recommend to Families or the Business traveler.

  • Stayed: March 2013, traveled on business
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1  Thank Alvin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyndraHicks, Director of Sales at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this reviewResponded April 1, 2013

Wow! Thank you for the outstanding review! We work hard to be a great hotel guests love! Please ask for Kerry when you return and a complimentary drink card as a thank you for rating us.

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Reviewed March 18, 2013

This Holiday Inn and Suites is a great choice in Rogers, AR. I would have rather stayed at the Staybridge Suites next door (because of previous brand experiences), but the Holiday Inn was a pleasant surprise and had the cheapest rate including breakfast. This hotel is brand new and easily found from the interstate. All rooms are large suites. They offer a free shuttle to the area shops, including Pinnacle Hills Shopping Center. Pool and hot tube were very clean. Can't wait to return to this hotel! I even made a reservation for my next stay at the front desk.

Room Tip: Even if you face the interstate, you will NOT hear the traffic!
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  • Stayed: June 2012, traveled as a couple
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Thank Hippo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyndraHicks, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this reviewResponded March 20, 2013

Wow! Thank you for the outstanding review! We work hard to make sure each guest has a great experience and recommends us to others. Please ask for Kerry when you return and a complimentary drink card as a thank you for rating us!

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Reviewed January 6, 2013

New hotel with a good view, close to shopping and restaurants and located in a nice area. Our room was clean and comfortable. The manager checked us in and when we came back down he asked if we liked our room, which was nice. The rooms are suites with a seperate living room. We would stay here again.

  • Stayed: January 2013, traveled as a couple
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Thank shellygirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyndraHicks, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this reviewResponded March 20, 2013

Thank you so much for the great review! We are fortunate to be centrally located among an unmatched collection of premium shops and spectacular restaurant choices. We hope to see you again soon!

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Reviewed November 1, 2012

I stayed here on a visit to Sam's. Previously I stayed at the Aloft Hotel which is facing the Holiday Inn. The two hotelks give you a stark choice. The Aloft is more modern, more stylish etc,. However the Holiday Inn has a proper restaiurant for breakfast. If you want a hot freshly cooked breakfast then pick the Holiday Inn. If you want a trendy bar and more atmosphere but vending food then pick the Aloft.

  • Stayed: October 2012, traveled on business
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Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance D, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this reviewResponded December 14, 2012

Kevin, thanks very much for the review and recommendation of our hotel sir! Thank you for specifically mentioning the hot breakfast in our restaurant. We are glad you appreciate our quiet hotel, and we would love for you to try our bar the next time you are in the states. Thanks again!

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Additional Information about Holiday Inn & Suites Rogers - Pinnacle Hills

Address: 1803 S 52nd St, Rogers, AR 72758-8603
Phone Number:
Location: United States > Arkansas > Rogers
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Rogers
Price Range: $94 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Rogers - Pinnacle Hills 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Rogers - Bentonville near the Wal-Mart Headquarters welcomes both business and leisure travelers to its Rogers, AR location. Families looking for lodging in Rogers, Arkansas will love staying at our hotel, located just off Interstate 540 with close proximity to many local attractions. Some of these sights and activities include the Beaver Lake Recreation Area, the Wal-Mart Museum and the Peel House Mansion. We are conveniently located in the heart of the shopping and dining area of Rogers, AR near the Pinnacle Hills Promenade. Corporate travelers will be impressed by the convenience of our Rogers, AR accommodations. Situated in the Pinnacle Hills area of the city, our hotel is near the Wal-Mart Headquarters and numerous other businesses, such as JB Hunt, Mercy Health Systems, Tyson Foods and the Rogers Industrial Park. In addition, we provide business center with a fax machine, copier, printer, computer and free high-speed, wired and wireless Internet access, so you can stay connected. While lodging at our Rogers, AR hotel, enjoy such amenities as a heated, indoor swimming pool with spa and outdoor sun deck, a 24-hour Fitness Center and a 24-hour market with travel essentials. Our hotel also features a full-service restaurant and lounge where kids under 12 eat for free! ... more   less 
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Also Known As:
Holiday Inn And Suites Rogers - Pinnacle Hills
Holiday Inn & Suites Rogers - Pinnacle Hills Hotel Rogers

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