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“Excellent Customer Service”

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Aloft Rogers-Bentonville
Ranked #12 of 21 Hotels in Rogers
Little Rock, Arkansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Customer Service”
Reviewed August 14, 2011

My wife and I arrived Saturday afternoon for a one night stay. A very nice and personable young lady by the name of Kori checked us in. This review is entirely a praise of Kori and the customer service she provided.

Kori put us in a room on the 6th (top) floor, entirely because (and she said as much) there was a poetry reading and DJ session going on that night in the lobby from 7pm-Midnight. She said they can be loud and that we shouldn't hear it one bit that far up. Little did I know how thoughtful that was. Around 10pm I went down to the car to get something, and could hear the ridiculously loud music as far up as the 4th floor. We never heard a peep of noise and slept like babies.

The rooms and accommodations in this place were nice, comfortable and trendy, but I would stay here again without hesitation for no other reason than the curteous and thoughtful customer service that young lady provided my wife and I.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WxForecaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chicago, Illinois
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 10, 2011

Working in Bentonville could be a bummer, but aLoft makes you feel at home and treats you as you are the most important guest each day. I have been staying at this hotel every week since Feb 2011 and will stay through Oct 2011. The service is excellent. After only 1 week, they front desk staff knew my name and was quick to ensure my room preferences were remembered; I requested a room not directly above the bar. Many people request rooms not facing the highway, but to me, the traffic noise is not evident.

I also keep a bag there over the weekends and they are more than happy to store it and bring it to me each Monday. I also have mail delivered there and the staff happily will place it in my room, so when I arrive home from work, I have my packages waiting.

The one thing I wish aLoft would improve on is, offering something beside coffee or tea for the "free continental breakfast" milk or juice perhaps.

Overall, I would recommend this hotel.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank abbstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodilig, Director of Sales at Aloft Rogers-Bentonville, responded to this review, August 12, 2011
We are so happy you have enjoyed your stays with us! Your comment about our customer service are what we strive to accomplish everyday, and it is our staff's personal goal to know all of our guests. I appreciate your suggestion about the continental breakfast, and rest assured, it is something we are actively looking into! We try and meet every guest's needs and fullfill special requests! You will probably see the 'new' addition soon! Look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2011

Over decorated, uncomfortable pretentious setting. Wacky colored materail stretched over every light in the place. Just not my style. the rooms were artsy.. clean etc.. but just not that impressed with it.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mra68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed July 24, 2011

Coop was at the desk he was super helpful! He gave us directions and told us there was a wedding reception there that night and put us on 5th floor so it wouldn't be noisy. Super nice hotel and thanks to Coop a wonderful stay!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanne2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2011

The staff was great, helpful, and friendly. It's located near shops and restaurants.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alwayselln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Helena, Arkansas
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 29, 2011

Aloft is a chain hotel. It excels at providing a standardized experience (think the Starbucks of the hotel world). Staff were friendly. When our electronics/cooling system did not start within 5 minutes of our arrival, staff was there to fix it quickly. When we needed more towels, someone came quickly. We also requested a rollaway bed and the air mattress was ready upon our arrival. But the experience is a lot like a Starbucks cappuccino. It's frothy, offers caffeine, and tastes like a cappuccino. But it has no nuance. What it does have is an above average, reliable experience. You know what you are getting. The room is clean. The size of the room is average for a chain. The bathroom is modern (one downfall is that the door to the toilet/shower area had a small space to allow others to see in/out into the main room). There's a bar in the lobby that was hopping on the weekend we stayed. It was close to a coffee shop, a well regarded restaurant, and a running trail. It's also very close to a Target and an outdoor shopping mall, as well as a busy street of strip malls with every chain restaurant imaginable. The hotel is located right off of 540 but at least on our floor (5th), I don't recall hearing traffic noise. I would stay again if I was looking for a reliable, clean, and chain experience. P.S. We were told the rates on the weekend are much lower than weekday because of those doing business with Walmart. We paid $74 (but received a discount through a block of rooms reserved for a wedding)/night.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank acharpen80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
1 review
Reviewed June 26, 2011

Great Hotel! Clean, contemporary and the service exceptional. Extremely friendly and accomodating staff....I want to point out one of the talented memebers of the team; Kori.
She was awesome!
Loved my stay and will be staying again on my next business trip.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JenBuffalo46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jodilig, Director of Sales at Aloft Rogers-Bentonville, responded to this review, June 27, 2011
Thank you for taking the time to give us such a nice review! We are proud of Kori and the customer service she delivers. Always upbeat and friendly! She truly loves her job! We look forward to having you back with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Rogers-Bentonville

Property: Aloft Rogers-Bentonville
Address: 1103 S 52nd St, I-540 - Exit 83, Rogers, AR 72758-8611
Phone Number:
Location: United States > Arkansas > Rogers
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Rogers
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Rogers-Bentonville 3*
Number of rooms: 130
Official Description (provided by the hotel):
Aloft Rogers-Bentonville offers loft-inspired style just up the road from Wal-Mart's world headquarters, near many bustling businesses and plenty of places to play! ... more   less 
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Also Known As:
Aloft Rogers-Bentonville Hotel Rogers

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