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“A comfortable and inviting hotel”
Review of Petra Moon Hotel

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Petra Moon Hotel
Ranked #2 of 41 Hotels in Petra - Wadi Musa
Certificate of Excellence
Reviewed November 2, 2013

My wife and I booked the Petra Moon Hotel in Jordan, for our visit to Petra world heritage site mainly based upon the positive reviews in Trip Advisor.....and they were right on the mark. Perhaps , in our judgement, a bit lower than our experiences indicated. From the very beginning of our booking experience, they responded to every e-mail question I had and did so with great patience and great indulgence. Upon arrival, this friendly attitude and patience with still my manyadditional questions did not change.

I requested, by e-mail, a room overlooking Petra and in a quiet area. Their e-mailed response was that they will certainly honor our request and they were right. We had room, 406, which consisted of a roomy bedroom with 2 beds, sufficiently large bathroom with shower etc.In addition there was also a separate sitting area with a sofa and lighting which gave us the feel of a suite. In other words, we felt very comfortable with this room and high enough so the street noise was muted and caused no difficulties especially during our sleep time. The room was clean and comfortable.

The breakfasts , which in our case came with the room, were buffet style and more than sufficient to satisfy almost anyone's breakfast needs. There was even a chef available to make almost any kind of egg dish one can desire. Beware of stuffing yourself too much because if you were going to walk through the Petra site, you do not want to carry all that additional weight you added during your breakfast indulgence.

The first night we chose to eat at the hotels restaurant and it was the correct choice. It was buffet style with a huge array of salads, condiments , breads and about 6 chafing dishes with foods from rice to chicken, fish and some meats. The sweets or desserts were absolutely wonderful and with great variety.

Although a bit pricey but when compared to outside restaurants, one of which we went to the second night, Petra Moon Hotel Restaurant was far better, seemingly fresher, better prepared and with greater variety. From our perspective and it was limited, we should have had our second nights meal in the hotel.

One problem we did have was that we could not get the TV to work correctly and in retrospect, it was the best left alone. Instead of watching TV, we read and found that we did not miss having the TV on.In fact and amazingly so, through our month's stay in Israel, we did not turn the TV on. Unfortunately, this positive behavior stopped when we arrived back home in NY. TV addiction is a home grown behavior.

When we checked out, we mentioned to them several problems we found in the room none of which prevented us from our enjoyment but they did write them down and sent maintenance to repair them.We were impressed with their attitudes about maintaining the rooms. This may have been for show only but based upon all that we have witnessed at this hotel, it seemed very sincere.

If we ever come back to Petra because although we spent more than7 hours of continuous walking through this vast amazing place, we covered a small amount of it, we would most certainly come back to this hotel and do recommend it ..period!

One last point, The Petra entrance is indeed close but downhill from any of the hotels in the area. At the end of your day in this marvelous site, walking uphill to your comfortable hotel is a chore but if you pace yourself and take a few rest breaks, you can make it. We did and we are not "spring chickens". Rather a couple of older hens.. Oh yes, the A/C was great sorry about not mentioning this earlier.

Room Tip: We asked for a high floor and overlooking Petra. We had room 406 and were very satisfied. Little...
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  • Stayed: October 2013, traveled as a couple
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1  Thank needinfoplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this reviewResponded November 12, 2013

Dear Valued Guest,

Thank you for taking the time to share about your recent stay at Petra Moon Hotel.
We are truly humbled by your wonderful compliments, and are so glad that our great staff, Intelligent Nutrients products, and great location made for an overall great experience. We are truly grateful to you for taking the time to recommend our hotel, and we hope that we will have the opportunity to welcome you back again!

Sincerely,

Ayman Farajat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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768 - 774 of 1,689 reviews

Reviewed October 30, 2013

A fabulous hotel located right at the Petra gate and across the street from the buses that take you from Amman. Since I arrived too early to check in, the hotel allowed me to change clothes and leave my bag so that I can take the most advantage of my time at the site. The staff was wonderful providing me with very useful, truthful tips on Petra.
A beautiful room, bathrobe, coffee maker, minibar were all very appreciated after a long physical day walking and climbing stairs aroundthe site...
The next morning I was on my way to Wadi Rum and would have missed breakfast since the bus was leaving early...so the hotel packed a Take Away breakfast which I devoured once I got to Wadi Rum:-)...It's the little things that make a big difference. :-)
Would definitely recommend this hotel to anyone visiting Petra, and I would not hesitate to staying here again.
A 5 star experience for half the price ....
Ana canadiyya :-)

  • Stayed: October 2013, traveled solo
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Thank divagirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this reviewResponded November 2, 2013

Dear Valued Guest,

Thank you for sharing your experience from your recent stay at Petra Moon Hotel. I am delighted to read you enjoyed the various amenities we offer and pleased we were able to assist in making your stay with us most comfortable.

Thank you again for your wonderful review on TripAdvisor and we look forward to welcoming you back in the very near future.

Sincerely,

Ayman Farajat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

A great hotel, definately like 5 star value but you just end up paying less. No need to go to Mövenpick next door. Beautiful rooms, bathropes, flippers, posh bathroom, free minibar & a over the top breakfast. A 2 mins walk to the entrance of Petra & JETT bus stop and to the main street with all the restaurants & cafes. Have recommended it to all of my friends and no one was dissapointed. Would definatelt go again!!

  • Stayed: October 2013, traveled solo
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1  Thank KvinnaA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this reviewResponded October 31, 2013

Dear Valued Guest,

Thank you for taking the time to write about your recent stay at Petra Moon Hotel! It is wonderful to hear that you had such a great experience with us, thanks in part to our comfortable rooms and friendly staff. We are thrilled that you definitely plan on staying with us again in the future, and are truly grateful to you for taking the time to recommend our hotel, Thank you again for your generous compliments, and we look forward to your next stay!

Sincerely,

Ayman Farajat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

Hotel is close to gate. This is its advantage. Stayed two nights. Rubbish was not emptied in all that time. No one knew how to unlocked the personal safe in the room. They even sent a maintenance guy who tried for 30 minutes without success. Shower rail and curtain fell down during shower. Breakfast was nothing special. Service was very casual.

  • Stayed: October 2013, traveled as a couple
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1  Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this reviewResponded October 31, 2013

Dear Valued Guest,

Thank you for taking the time to share about your experience with us. and I regret that you were not fully satisfied with the service you received from our staff. I have taken note of your comments and i addressed the issue with the relevant departments in order to prevent any recurrence in the future and we will certainly take your comment in consideration. We sincerely hope that this experience will not discourage you from staying with us in the near future, in order to demonstrate to you the improvements we have made as a result of your valuable comment.

Sincerely,

Ayman Farajat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

starting from the lobby to the food , rooms and the rooftop swimming pool which was perfectly balanced made petra moon hotel a perfect place for checking in . the blend of different cuisines was awesome. the hotel rooms were clean and airy. staff was very keen to help. free internet facility and cheap taxi service provided by the hotel was the plus in the menu. location of the hotel is perfect. so, if you are looking for a better place to stay in petra, don't miss petra moon hotel.

Room Tip: Rooms on the east are quieter and wifi quality is better in these rooms.
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  • Stayed: September 2013, traveled with friends
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1  Thank manu u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this reviewResponded October 31, 2013

Dear Valued Guest,

We are delighted to hear that your stay with us was pleasant. Your kind words are much appreciated, in particular the ones about our employees and our service; we will make sure to pass on your praise and comments to the related teams. We are always happy to hear from a satisfied guest and we look forward to welcoming you back.

Sincerely,

Ayman Farajat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

We chose the Petra Moon after reading the other reviews and were very pleased we did. The location cannot be beat. The room was very clean and in great condition. The staff were extremely friendly and helpful. We thoroughly enjoyed a roof top meal one evening. And the pool is very refreshing after a day of exploring the sites. And all for a very good price.

Stayed: September 2013, traveled with family
1  Thank drwToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this reviewResponded October 30, 2013

Dear Valued Guest,

Thank you for taking the time to share your thoughts about your recent stay with us!

It is the fantastic team that I am lucky to have here, who make Petra moon hotel a very special place to work and for the guests to stay in.

I have passed on your very kind words to them and I hope that we will have the chance to meet your expectations again in the very near future.

Sincerely,

Ayman Farajat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

The Petra moon is in a perfect position for visiting Petra, the price if fair given it's location and the standard it holds itself to. The rooms are clean, fresh and modern. As a solo female traveller the staff at the front desk were always looking out to make sure I made it back in ok and were very helpful, kind and polite. The only thing I didn't like so much was the breakfast it wasn't as fresh and tasty as you'd hope but it fuelled you up for a long day of exploring, coming back to the pool after that long day is just what you want to do.

  • Stayed: June 2013, traveled solo
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Thank famishedtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this reviewResponded October 30, 2013

Dear Valued Guest,

I sincerely appreciate your kind review posted on TripAdvisor regarding your recent stay at Petra Moon Hotel!

Thank you for acknowledging the service you received from our associate team. We have shared your comments with each of them as they truly are the driving force!

We look forward to welcoming you again to Petra Moon Hotel to exceed your expectations on future occasions!

Sincerely,

Ayman Farajat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petra Moon Hotel

Address: Visitor Center Street | PO Box 216, Petra - Wadi Musa 71810, Jordan
Location: Jordan > Ma'an Governorate > Petra - Wadi Musa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#1 Family Hotel in Petra - Wadi Musa
#2 Romantic Hotel in Petra - Wadi Musa
#4 Business Hotel in Petra - Wadi Musa
Price Range: $71 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Petra Moon Hotel 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Petra Moon Hotel is newly reopened with four star services. The rooms of five star amenities, all day dining room, shuttle service from the hotel to all different destinations in Jordan. The location of the hotel can tell you a story for being very close to the entrance of the ancient city of Petra. The Sky Roof Terrace and Restaurant offers a variety of cocktails and snacks. The hotel has a roof swimming pool surrounded overlooking Sharrah Mountains. ... more   less 
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Also Known As:
Hotel Petra Moon
Petra Moon Wadi Musa
Petra Moon Hotel Jordan/Petra - Wadi Musa

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