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“Great Location and a Personal Touch”
Review of Petra Moon Hotel

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Petra Moon Hotel
Ranked #3 of 40 Hotels in Petra - Wadi Musa
Certificate of Excellence
Portland, Oregon
Level Contributor
204 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Great Location and a Personal Touch”
Reviewed August 22, 2013

The Petra Moon is a very pleasant small hotel, located just a 5-minute walk from the entrance to the amazing sights of Petra. The first time I visited Petra, my wife and I stayed at the Moevenpick (just in front of the Petra Moon). It is very nice, but I'm so glad that I followed TA reviews and stayed at Petra Moon this time with my son. Even before we arrived, the service was excellent. When I phoned to book a room, I found that I was speaking with one of the owners. We met him later and had a very pleasant chat about the family's history with the hotel.

Not everything about our stay was perfect, but one sign of a quality hotel is how they deal with problems. In our case, the air conditioning was not working properly when we arrived. The maintenance technician came and kept working at it until it worked. This included, I think, going up to the roof several times and then back again. Yes, it took a bit of time, but the main thing is that he stuck with it until the job was done and the unit worked to our satisfaction.

The breakfast was tasty, and dinner at the rooftop restaurant was pleasant, with a nice view over the town and the cliffs as the sun went down. And of course, the location so close to the entrance to the ruins just can't be beat. If you want to stay at a hotel where the owners really seem to care about the experience of their guests, the Petra Moon Hotel is an excellent choice. If I make a third visit to Petra, I'll be staying here again.

Stayed June 2013, traveled with family
Helpful?
2 Thank MoseyOn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, August 25, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent experience at Petra Moon Hotel.
I would like to apologize for the condition of Air - conditioning; this is not of the high standard we expect, but I am relieved that it did not detract from your pleasant stay. I am glad to hear about the efficient and friendly service you had from our great team, and I hope we will welcome you back again soon!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2013

I stayed at Petra moon with a friend in August!
We found the service great as well as the location! People were very kind and accommodating!
But great surprise was the cuisine! For dinner we ordered barbecue menu and had best Arabic food ever! Try the falafel you won't be disappointed! Promise!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank giorgina82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, August 25, 2013
Dear Valued Guest,

Greetings from Petra Moon Hotel and thank you for taking the time to share about your recent stay with us.

Our utmost reward is to hear enchanted guests, paying compliments about our high standards of service. We hence thank you for pointing your satisfaction out.

The Executive Chef and I felt proud to read that you have had a very nice experience at our restaurant.

Looking forward to your next stay!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tekirdag, Turkey
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 19, 2013

Petra Moon is Ideally located near Petra. Just a short 5 minute walk to the Entrance. My Husband and I arrived after a grueling flight (with baggage lost) and honestly just wanted to nap for a few hours and take a shower. However since we arrived early, Check-in wasn't till 12pm and we were unable to check-in. But they did allow us to freshen up in the public bathrooms downstairs and leave our bags behind while we just muster up the courage to go out to petra without a ounce of sleep. (IT WAS WORTH IT) by the time we came back the room was ready and the hotel was also accommodating and even helped us locate our luggage. The hotel is lovely, looks very modern and new. Also the mini bar was complimentary, definitely refreshing after a long hot hike in Petra. Would recommend others to Petra Moon.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rose a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, August 25, 2013
Dear Valued Guest,

I sincerely appreciate your kind review posted on TripAdvisor regarding your recent stay at Petra Moon Hotel.
Thank you for acknowledging the service you received from our associate team. We have shared your comments with each of them as they truly are the driving force!

We look forward to welcoming you again to Petra Moon Hotel to exceed your expectations on future occasions!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 19, 2013 via mobile

We stayed here for a night so we could spend two days exploring Petra. We stayed in a family room which was great. It was very clean with a nice bathroom and had lots of space. The position of the hotel is fantastic -right beside the gate. The children really appreciated not having to walk far after sightseeing in the height of summer. The swimming pool was clean and perfect for a swim after sightseeing. The staff were extremely helpful. Good value for money.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank masc19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, August 25, 2013
Dear Valued Guest,

It was our pleasure to host you at Petra Moon Hotel, and we thank you for posting such a great review on TripAdvisor.

The Petra moon hotel strives for excellence, and invests time, effort and resources to ensure our guests are comfortable and enjoy themselves.Therefore, it is always nice to know that we have succeeded in doing our job.
We trust your stay in Jordan was pleasant, and hope to see you among our guests in the future.

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 18, 2013

We chose this hotel as it was so close to the entrance to Petra - a very good reason to stay here but not the only one. This family run hotel was so friendly and comfortable. The wi-fi didn't work in our room but worked well in reception where there were comfortable sofas and we were happy to sit there. The breakfast was lovely and the staff so friendly and attentive. There was fruit in the room and soft drinks in the minibar and the bed was very comfortable. Would definitely recommend this hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Murphys346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, August 25, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent experience at Petra Moon Hotel.
It is wonderful to read such an incredible review and it would be our pleasure to welcome you again in order for us to exceed your expectations at Petra Moon on future occasions!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ouderkerk aan de Amstel, The Netherlands
Level Contributor
87 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 18, 2013

We stayed here with 7 people for three nights and this was a very good 4 star choice. Don't let the hotel facade fool you, the interior is modern, efficient and clean. Excellent location, right at the entrance of Petra. Nice pool, good breakfast, very helpfull and very attentative staff. No alcohol available so we missed a beer at the pool after our seven hour Petra-walk.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diederik_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, August 25, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent stay at Petra Moon Hotel.
We are truly humbled by your wonderful compliments, and are so glad that our great staff, Intelligent Nutrients products, and great location made for an overall great experience. We are truly grateful to you for taking the time to recommend our hotel, and we hope that we will have the opportunity to welcome you back again!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
1,041 reviews
399 hotel reviews
common_n_hotel_reviews_1bd8 1,157 helpful votes
Reviewed August 17, 2013

I stayed here with my 15 and 16 year old nephew an niece for 4 nights. Our heart sank when the car pulled up in front of the hotel as we had expected better based on Trip Advisor ratings, but once we saw our large family room with a Queen and two twin beds we were very happy indeed!

This hotel is un-prepossessing from the outside but newly renovated on the inside. The reception area and corridors aren't fancy but the rooms are great. Our bathroom was also generously sized. Rooms are clean, you get free minibar which consists of a water and some soft drinks (not replenished unless you ask and pay of it), and there is laundry service which is usually overnight (back the next morning) but occasionally a few hours later. This is very handy for hot and dusty Petra. We had a hard time getting the TV and cable to work and gave up after someone had to come twice to help us do this. There is no WIFI in the room which is an inconvenience. There is however WIFI (a bit slow but still decent) on the corridor of each floor, reception and the roof top area. I was told they would add WIFI to rooms by end August 2013. (Meanwhile, if your room overloooks the Movenpick you might be able to tap into their signal:))

The rooftop area is a great place to chill with a small pool with very cold water and deckchairs around it on one side and a restaurant open in the evenings on the other. They do barbecues and traditional Jordanian food but you can also have a la carte from the downstairs restaurant menu. We had a great time chilling and trying out the shisha pipes. The lobby restaurant is where you get your buffet breakfast which will set you up nicely for the rest of the day.

The staff try very hard to please and we were very sad to leave this friendly hotel with a prime location near the entrance to Petra. Value is very good for what you get and the hotel deserves its Trip Advisor ratings.

Helpful hints: the Movenpick which is directly opposite the Petra Moon has an ATM machine as well as a yummy ice cream parlor.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poleinahole1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, August 25, 2013
Dear Valued Guest,

Thank you for sharing your experience from your recent stay at Petra Moon Hotel. I am delighted to read you enjoyed the various amenities we offer and pleased we were able to assist in making your stay with us most comfortable.

Thank you again for your wonderful review on TripAdvisor and we look forward to welcoming you back in the very near future

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petra Moon Hotel

Property: Petra Moon Hotel
Address: Visitor Center Street | PO Box 216, Petra - Wadi Musa 71810, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Petra - Wadi Musa
#2 Family Hotel in Petra - Wadi Musa
#4 Business Hotel in Petra - Wadi Musa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Petra Moon Hotel 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Petra Moon Hotel is newly reopened with four star services. The rooms of five star amenities, all day dining room, shuttle service from the hotel to all different destinations in Jordan. The location of the hotel can tell you a story for being very close to the entrance of the ancient city of Petra. The Sky Roof Terrace and Restaurant offers a variety of cocktails and snacks. The hotel has a roof swimming pool surrounded overlooking Sharrah Mountains. ... more   less 
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Also Known As:
Hotel Petra Moon
Petra Moon Wadi Musa
Petra Moon Hotel Jordan/Petra - Wadi Musa

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