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“Better than a lot of 3 or 4 stars”
Review of Petra Moon Hotel

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Petra Moon Hotel
Ranked #2 of 40 Hotels in Petra - Wadi Musa
Certificate of Excellence
SFO
Level 6 Contributor
266 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
“Better than a lot of 3 or 4 stars”
Reviewed April 16, 2013 via mobile

Surprisingly good hotel. Big comfy bed and pillows. Well-decorated rooms and excellent service. The only complaint is the shower, which looks expensive but the water wasn't easy to control, and the shampoo and soaps weren't great. The breakfast is good for the region and buffet dinner also not bad for the price. The location can't be beat. Other hotels farther away may be cheaper and just as good, but the taxis aren't cheap, and after a long day hiking, you'll have a hard time waiting for the bus to get to a hotel farther away. The entrance to Petra is at the lowest part of the valley, so walking anywhere from there is all uphill.

Stayed April 2013, traveled with friends
Helpful?
1 Thank wvzjxq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, April 18, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent experience at Petra Moon Hotel.
I would like to apologize for the condition of the shower; this is not of the high standard we expect, but I am relieved that it did not detract from your pleasant stay. I am glad to hear about the efficient and friendly service you had from our great team, and I hope we will welcome you back again soon!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Abu Dhabi, United Arab Emirates
Level 5 Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 15, 2013 via mobile

We recently stayed at the hotel for one night. Upon arrival we were upgraded to a suite which was spotless clean and spacious. The staff are super friendly and helpful. We also appreciated the nice gesture of afternoon fruits and the welcome letter from the GM. Breakfast was good, but I must say I expected to find some fresh fruit. I would definitely stay there again and I totally recommend it.

Stayed April 2013, traveled with friends
Helpful?
1 Thank Praha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, April 16, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent stay at Petra Moon Hotel.
We are truly humbled by your wonderful compliments, and are so glad that our great staff, Intelligent Nutrients products, and great location made for an overall great experience. We are truly grateful to you for taking the time to recommend our hotel, and we hope that we will have the opportunity to welcome you back again!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 14, 2013

4 Adults stayed in this hotel recently. We had a wonderful time,spotless and pleasant. The staff, especially in the restaurant, were extremely efficient and friendly. Brilliant location to explore Petra. Pity swimming pool was closed and internet down.....not to sure if it works at all?

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Harrys144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, April 16, 2013
Dear Valued Guest,

We are delighted to hear that your stay with us was pleasant. Your kind words are much appreciated, in particular the ones about our employees and our service; we will make sure to pass on your praise and comments to the related teams. We are always happy to hear from a satisfied guest and we look forward to welcoming you back in the very near future.

Sincerely,

Ayman Farajat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austria
Level 6 Contributor
245 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed April 13, 2013

Location excellent. Spacious rooms, spacious bathrooms, good and copious breakfast and very very friendly staff. Good value for money and would always go there again. The Hotel was very clean and well maintained. absolutely recommendable.

Stayed April 2013, traveled with family
Helpful?
2 Thank Abusultan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, April 16, 2013
Dear Valued Guest,

Thank you for taking the time to write about your recent stay at Petra Moon Hotel! It is wonderful to hear that you had such a great experience with us, thanks in part to our comfortable rooms and friendly staff. We are thrilled that you definitely plan on staying with us again in the future. Thank you again for your generous compliments, and we look forward to your next stay!

Sincerely,

Ayman Farajat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 13, 2013

this hotel has a great location and very nice rooms. you are right by the gate to start the long trek into petra. the breakfast buffet was delicious and the staff is very accommodating. the only bummer was the spotty wifi. everything else was perfect! we were there a few days before the season of using the pool, so i don't have any comments about that. :) i highly recommend this place! ***try to do the night tour of petra, too.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, April 14, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent stay at Petra Moon Hotel.
We are truly humbled by your wonderful compliments, and are so glad that our great staff, Intelligent Nutrients products, and great location made for an overall great experience. We are truly grateful to you for taking the time to recommend our hotel, and we hope that we will have the opportunity to welcome you back again!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 12, 2013

A pleasant, comfortable hotel, easy walk to the entrance of Petra. Food was fine. Roof pool was very welcome after a long morning in Petra. Food was good. I went as part of a package, so can't easily comment on value. Being so close to the entrance meant that we could get in to Petra before it got busy (and over-hot) which made for a really good experience.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan_Reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, April 14, 2013
Dear Valued Guest,

Thank you for your kind feedback. We are more than delighted to read your comments, as they are an invaluable source to us. We cherish your kind review and we have shared it with our team, as it is a great motivation to continue a high standard of service.

We are looking forward to welcoming you back soon.

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 5 Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 12, 2013

Thanks to Tripadvisor again for bringing this hotel to our attention. We stayed here for 3 nights earlier this month to allow for two full days visiting Petra. As mentioned in other reviews, this is just up the road from the main entrance. We had a lovely room, very comfortable beds, and nice views. We didn't need a/c while there, just kept our Juliette balcony doors open at night- the road was quiet enough to allow for this. An unexpected pleasure for us was the dinner buffet- fantastic value at 15JOD each. (non-alcoholic drinks extra) On the last night it was really quite busy with a tour group but there's enough space around the buffet area that it didn't feel too crowded. Really terrific variety for all courses, and varied from day to day with chefs on hand preparing various treats to order. Breakfast (included) was also fantastic with omeletes/pancakes etc. made to order. We found the staff very helpful indeed- there were some issues with the free wifi disconnecting, but the staff persisted and sorted the problem. There was also a mistake with the lunch box (still very good, just not what we ordered) and they actually removed it from our bill and gave us a credit, this was typical of the kindness of the staff! For the location and the price (the Mövenpick down the road was twice the cost!) I really don't think you can beat this hotel for visiting Petra!

Room Tip: Ask for a room facing the front of the hotel. If you feel like an alcoholic drink nip down to the Mö...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidGHorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, April 16, 2013
Dear Valued Guest,

Thank you for sharing your experience from your recent stay at Petra Moon Hotel. I am delighted to read you enjoyed the various amenities we offer and pleased we were able to assist in making your stay with us most comfortable.

Thank you again for your wonderful review on TripAdvisor and we look forward to welcoming you back in the very near future.

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petra Moon Hotel

Property: Petra Moon Hotel
Address: Visitor Center Street | PO Box 216, Petra - Wadi Musa 71810, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Petra - Wadi Musa
#2 Family Hotel in Petra - Wadi Musa
#4 Business Hotel in Petra - Wadi Musa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Petra Moon Hotel 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Petra Moon Hotel is newly reopened with four star services. The rooms of five star amenities, all day dining room, shuttle service from the hotel to all different destinations in Jordan. The location of the hotel can tell you a story for being very close to the entrance of the ancient city of Petra. The Sky Roof Terrace and Restaurant offers a variety of cocktails and snacks. The hotel has a roof swimming pool surrounded overlooking Sharrah Mountains. ... more   less 
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Also Known As:
Hotel Petra Moon
Petra Moon Wadi Musa
Petra Moon Hotel Jordan/Petra - Wadi Musa

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