This is a let-down to the brand and to all the other movenpick hotels we stayed in in Jordan which were much better. My poor rating is much to do with the staff. When we had a problem with our room the male reception staff were unhelpful and reluctant to do anything about it (we were saved by the more junior "hannah" who was an absolute gem telling us that it was our right to have the suitable room we had requested instead of making us feel a nuisance and trying to get it sorted out. Well done Hannah.). The evening buffet is very expensive with inefficient staff who did not even clear plates between courses. etc. Food was not always hot. And to crown it all I got a violent stomach upset 2 hours later, the worst I have ever had (and I have frequently holidayed in Egypt and other Middle Eastern countries and also ate in local places in Jordan with no problem whatsoever).And to think we ate here because we wanted a safe option so we did not run the risk of ruining our petra visit the next day. The restaurant is also a real zoo as it is so small for the number of rooms. Breakfast service was no better particularly the "egg station chef" who was really rude. No good morning as you approached, just a look which said "what do you want " acknowledged by a grunt. And one morning I had to go and look for him. Same problem re non-clearing of plates. good breakfast buffet though. All rooms are small. Our first room was over the main road (even though we had requested a quiet room) and the air con was off as "it is no longer summer" - despite the warm temperatures. We also faced south so the room was really hot so we would have had to open the window but that was impossible as cars and coaches drove by right outside - braking as they approached the speed hump. Nightmare. The only quiet rooms are overlooking the pool (which is small but lovely) - but be aware that in this hotel you will get deafened by the call to prayer in the early hours - there seemed to be 3 different calls going on at the same time. The bar is a beautiful atrium with fountain but a gin and tonic cost an astonishing £12 (£9.50 +10%service + 15% tax )- so you had better be rich to enjoy the tranquillity. Porters messed up the pick-up of our group's suitcases on leaving and made the coach leave late- first they forgot to do it, then they went to the wrong rooms but didnt tell anyone that they had not been able to find the cases so we were just sitting in reception expecting them to arrive any second! My advice is to stay at the movenpick just outside town instead or the marriott or the quietly located "Guest house" which is actually a hotel just opposite us but away from and down below the road with views of the valley which leads to petra. Most of our group stayed there and loved it - wish we had. We ate there our second night and found it very agreeable.
- Official Description (provided by the hotel):
- Welcome to the hidden city. The Movenpick Resort Petra is the ideal starting point for exciting excursions to the ancient City of the Nabateans. It also offers an enchanting atmosphere for you to relax and unwind as never before. ... more less
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- Also Known As:
- Moevenpick Resort Petra Hotel Petra / Wadi Musa
- mövenpick Petra Wadi Musa
- Movenpick Resort Petra Jordan/Petra - Wadi Musa