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“Different and Comfortable”
Review of Beit Zaman

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Beit Zaman
Ranked #27 of 40 Hotels in Petra - Wadi Musa
Vancouver, Canada
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Different and Comfortable”
Reviewed April 7, 2013

This hotel is actually in the town of Wadi Musi (Moses Valley) very close to the old city of Petra. The buildings are styled to look ancient, but inside they are comfortable and well appointed. It is a little confusing trying to find your room, especially if you arrive after dark, as we did.
We found the food to be good and they had the usual omelettes, which were good.
The staff was friendly and helpful.
Wifi is free in public areas.
Traveled with a group.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mossylog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 reviews from our community

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5
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
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English first
San Francisco, California
Level Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 7, 2013

Consistent with many other reviewers, we question the merit of their 5 star rating. Rooms were simple but clean and the staff met our needs but were rather cold. After a long day of touring, we opted to eat dinner at the property vs. a taxi ride into town. It was adequate, but the staff attempted to overbill us and disappeared after we questioned them. Breakfast, on the other hand, was very good and included in the room price.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RafflesKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 5, 2013

Beit Zaman's design and architecture is stunning - high over Petra, it is a whole 'converted' village, very tastefully done. Bits of tthe old ruins have been kept; there are pleasant gardens, terraces and cute little courtyards. The rooms themselves are large and very comfortable, although, in line with the traditional village, most tend to face into courtyards rather than benefit from the views.

However, the service is pretty average, at times verging on the unfriendly (eg not being prepared to print a map - it's not entirely easy to find if you're driving). The restaurant caters to tour groups, with only a 'fair' standard (the a la carte at lunch was good, but they refused a la carte at dinner), internet was patchy, and email exchanges erratic.

So it all rather depends what you value most - the architecture, design, and comfort of the rooms, or the service/kitchen. We thought it was reasonably good value compared to the other 'luxury' choices, but it depends what rate you can negotiate (there is definitely room for negotiation, if you can get them to respond to emails). Also Wadi Musa seems to have rather suffered from mass tourism generally, so to judge by the reviews of some of the other places, the issues with service may be widespread.

Room Tip: The hotel covers a big area - decide whether you want to avoid a walk, close to reception and the re...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sabine048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 1, 2013

The room condition is very good. Clean and spacious. Good value for the money. But the restaurant is very poor, very bad (the breakfast was okay though). The location is good, but you need a short taxi ride to get to town. We were also unlucky because they were holding a small national conference while we were there, so it was busy and noisy. The service was bad. They were nice and friendly, but not professional. You expect more from such place. Shame, the place can be much better with little bit of professional touch. What makes it great is the condition of the rooms. You feel you are at home in a local village. Make sure to stay in one of the independent rooms though.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rabihy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bracknell, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 30, 2013

Normally I don't write many reviews, but felt compelled to on this particular occasion, regarding Beit Zaman hotel...!

Firstly I need to say that I travelled with my sister (see Datchet UK – January 11 2013 review) on a week-long organised visit travelling around Jordan, we were told and sold this hotel as a 5* hotel and paid a 5* premium believing it was, it isn't....!

The Beit Zaman hotel being the second of three hotels we were staying at on our trip and the dates we were there were 31st December 2012 to 2nd January 2013.

THE HOTEL

As mentioned by many reviews, the hotel is very rustic, styled on a Bedouin village situated on the side of a hill, this location all the rooms are single storey, local Bedouin house style buildings and built of a very nice sand coloured stone, making them blend into the landscape very well. Being on a hillside, you do get the benefit of a strong breeze, ideal during the hot summer season.

The down side of being set in a rustic situation, was the hotel was on the outskirts of Petra (about 3-4km from the town centre) and as already mentioned on a hillside, so if you wanted to go into the town centre, not too bad (as downhill all the way) But the return journey would be quite tiring especially after a long day visiting the historic Petra Valley site itself..!

Taxis can be used at a cost of about 20 Dinar each way (which relates to about £20 sterling each way) so can be quite expensive if you are staying for a long time and wish to head into town as entertainment at the hotel is very limited.

The indoor pool is I have to say is very very good indeed, heated (a little too hot for me, very much like taking a warm bath), but taking in account the time of year we were there (December / January) and the cold evenings very acceptable (I would think the heating would be switched off during the height of the summer).

THE ROOMS

The rooms are very basic in their furnishings, with the use of what looks like locally produced and carved furniture (following the rustic theme), but not very comfortable for a so called 5* rated hotel.
The on-suite bathroom was a total contrast, very modern and clean, exactly what you would expect.

As stated by my sister in her review the door to our room was out of alignment, making shutting it quietly impossible, what she didn’t mention was the doors of all the rooms were made of steel, so the noise generated by slamming was far greater than a wooden door would be, was the use of steel doors an indication that extra security was needed, I’m not sure really, maybe other comments may give a better idea...!

THE RESTAURANT

This is where things start going downhill, as already mentioned by my sister our first night at the hotel (31st December) we had arranged to see the historic ruins of the Treasury at night, so checked with reception that the restaurant would still be open on our return (10.00pm), we were assured that it would and there wouldn't be a problem and after our meal we could join the fun of the special New Year’s party that the hotel had arranged (More about this later).
On our return (in good time) we found that the restaurant was closed, it was suggested by the only member of staff in the restaurant area that he might be able to find some of the left-over’s that were still in the kitchen.....!

This offer was declined for obvious reasons..!

The only option was to head into town and find somewhere to eat (quite difficult on New Year’s Eve, no matter what country you are in), our taxi driver came to the rescue in finding us a local place to eat, he even waited outside until we had finished to run us back to the hotel.

Not wanting to be caught out the following evening we made sure we were first into the restaurant and as with other reviews on this hotel, the food is not good (NOT 5* STANDARD AT ALL). We found out from others that the food is the same choice each day, being self service buffet style, mainly salads with a choice of cooked chicken, lamb, goat etc.

Being first in at least the hot cooked food was hot, but throughout our time in the restaurant (about two hours) not once was anything tested, checked or replenished, even the fresh cream deserts which were not in chilled cabinets, but open to the elements and at room temperature, to these we stayed well clear..!

The furniture in the restaurant consisted of either trestle tables, set for eight people at a time, in what can be described as ‘Army Barrack Style’ arrangement or garden tables (the sort you have on your patio, we checked ours, it was a slatted type with a table cloth thrown over it)

We found out later that the restaurant is laid out like this because the hotel caters for a lot of Spanish coach parties that stay there (more akin to a lesser star rating hotel).

NEW YEARS EVE PARTY

The so called New Year’s party (mentioned earlier), which we were informed by reception would have live music and about a 100 people attending, which really consisted of a tape machine pumping out music and 9 German tourists along with the two of us, eleven in total, which was very lucky because above the bar area were only 12 balloons ready to be dropped on the strike of twelve..! Which they did.........immediately followed by the bar closing and the taped music being shut off...HAPPY NEW YEAR everyone...!

THE STAFF

Apart from the very nice guy that checked us in and showed us around the hotel complex, the rest of the staff consisted of leather bomber jacketed guys that seem to spend all their time chatting to each other and smoking cigarettes, the only uniform I saw was worn by the restaurant guy who informed us they were shut on our first night there.
The staff had a couldn't care less attitude, it appeared that us being there was making their life difficult, the bar staff on New Year’s eve had no idea how to pour a drink and had to be told what to do by one of the smoking leather clad men sitting at the bar, The choice of drink was very limited, spirits consisted of part bottles of drink on a old wooden shelf, no draft beer , bottle beer only (kept in a old rusty up-right glass fronted fridge), I managed to drink their whole supply of Corona beer in the evening, all four bottles...!

As my sister stated in her review, the early morning wake up by the room cleaner demanding to gain entry and when explained we were not ready and had only woken up and when suggested he came back later he argued with me to the fact he wanted to clean because he was there and sod what we wanted...!

THE OVERALL VIEW

The hotel, its setting (if you like rustic) is great, what lets it down is the quality and choice of food, the restaurant and its layout, the use of cheap tacky furniture in both the rooms and restaurant and above all the staff and their attitude to those staying there, the guests that at the end of the day paying their wages.

This is NOT A 5* HOTEL, at best it is a 2* hotel and I'm being very generous at that, Just as a comparison, on the night we did eat in the restaurant, my sister and myself got chatting to another guest about the hotel, a guy from Canada who we found out from him after a few glasses of wine was a ‘Secret Tourist’ who only visited 5* hotels as part of his job and was sent to the Beit Zaman to do an undercover report for the journal he worked for, his opinion of the hotel was 1* and thought I was being over generous in giving it two..!

Was it just the time of year that made the hotel be what it was, I doubt it, if you portray a 5* service, you should deliver 5* 365 days of the year..!

All in all, if the hotel could address the negative points I have observed and reported on, this could be a real cracking hotel, but they have a long way to go to achieve that, hopefully they will, because it would be a shame to lose a hotel that could be very charm full and give you that real Jordan ambience and feel along with the luxury of a 5* experience as well.

As a footnote....If you are looking for that 5* experience, then I suggest you try the Moevenpick Resort Petra (great afternoon teas here) or for 4* then try the Petra Guesthouse, we visited both of these hotels for comparison and thought they were better value for money as well as ambience..!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Petra - Wadi Musa hotels

St. Paul, MN
Level Contributor
168 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed March 25, 2013

If you are looking for something that is not your typical hotel check this place out. It is like living in an old village. The rooms were very large and comfy and the breakfast was wonderful. On the grounds are also various shops

  • Stayed February 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patricia452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 12, 2013

My husband and I spent 2 nights in Beit Zaman hotel at the beginning of March, and we loved it. It was almost empty because it was the beginning of the season and because there are fewer tourists in Jordan in general at the moment. The room was beautiful, perfectly clean, and with a very high level of comfort. We had a warm welcome from the people there, we enjoyed the large heated swimming pool, and most importantly the room was very quiet, as the hotel is built as a "village", with many very small buildings.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarieTLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beit Zaman

Property: Beit Zaman
Address: PO Box 122, Petra - Wadi Musa, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Petra - Wadi Musa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Beit Zaman 5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Beit Zaman Hotel Petra / Wadi Musa
Homewood Suites Petra Wadi Musa
Beit Zaman Jordan/Petra - Wadi Musa

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