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“Not a 4 star hotel, but still good”
Review of Spa Hotel Narcis

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Spa Hotel Narcis
Ranked #90 of 95 Hotels in Bansko
Thessaloniki, Greece
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not a 4 star hotel, but still good”
Reviewed March 2, 2011

i was traveling with a travel agency and all i wanted was to relax, enjoy a massage and a walk to the town. Well, i had all these but there was a problem with our room. i have no idea whose fault was this but we were 3 and we got a room for 2. so it had 1 bed and a couch, 2 towels, 2 cups for coffee etc.. so we had to ask for the 3rd person. though, i believe that this was our travel agency's fault. anyways, i was there for spa so.. roman bath, steam bath, turkish hamam etc was clean.it was 3-4 pm when i was there so we were alone for a while. no waiting. 4 pm it was the time for my massage. i choosed the Hot stone therapy. the woman was good but i didn't managed to relax enough as i wanted because next to me there was another bed for massage and the woman was talking with the other employee.they were whispering of course but, in my opinion, it's not accepted to give a massage and chat. (i do the same job) also,i think that the girl was a little bored when she was giving the massage! there was a young boy for massages too and i heard that he was GREAT for relaxing massage. one general problem of Narcis Hotel was that it's like a labyrinth! Honestly! if you ve been there, you know! another problem is that there are a lot of really really cold halfways in your way to reception or swimming pool.
our room was warm and clean but towels didn't change in our 3 days. they only took our rubbish.
well, i ve already recommended this hotel for a co-worker and his girlfriend.they are going this Friday or Saturday. but they need work for their 4 stars

  • Stayed February 2011, traveled with family
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Helpful?
5 Thank Chocolate_KJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Russian first
  • Any
English first
Katerini, Greece
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 10, 2011

I've only been to Bansko once.I trusted that this so-called 4 star hotel would be at least safe for my friends and me.We were 2 couples and we had booked an appartment with 2 bedrooms and a living room-kitchen space, 3 bathrooms and a fireplace. But despite the fact that we never used the fireplace, the second night of our stay SMOKE started to come out of the air-conditioning system, even when the system was off! We immediately informed the reception about the dangerous room and after hours of waiting, they moved us to a room with one bathroom! We asked for a lower price for the rest of our stay, bacayse the room was not what we had booked for.They said "no" and they moved us again to the old room after they had fixed the problem, as they said. The next night smoke was filling the room again, and we decided to leave the hotel one day earlier than we had planned.We demanded not to pay for the missed day and they had us for three hours in the reception waiting for the "boss" of the hotel to give his "ok" by phone!We left angry and we say: STAY AWAY!
P.S.The food was terrible and the spa dirty

  • Stayed December 2010, traveled with friends
    • Value
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Helpful?
5 Thank Thalia_St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bansko hotels

Nis, Serbia
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 7, 2011

I have to say that I was scary reading that few reviews, I could find on this web page. We stayed from Jan 23rd, till 28th. We hurt the shift before ours was very crowded, opposite to time when we stayed. Our suit was very spacious with living room and a bedroom. In the next period they should changed carpet and to paint it again. After all it’s a fifth year of exploiting it Kitchen fully equip, which was important to us, according we have baby and we had to prepare food for it. There were some people complaining about heating and hot water, but everything was perfect working in our part of the hotel. There was a little waiting for jacuzzi ( it was worm almost you can stand it), but on the other side you can chose steam bath, or sauna, Turkish bath, roman bath, fitness, or a hot tub out side in the mean while. We had also a cleaning service every day with changing towels too on our request thou. Food was good and we didn’t wait a second on a table or anything else. Staff was friendly and on service 24 hrs a day. A connection with ski gondola was good.
Over all it is a four star hotel. Our opinion is they can work on little things so that other people can be satisfied too. I’m also sure we’ll go there again.
I'll trie to attach some photos.

  • Stayed January 2011, traveled with family
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Helpful?
2 Thank familyPirot_Serbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skopje
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 28, 2011

This is the worst "hotel" i have ever seen. It's overcrowded in the restaurant, in the Spa...If you want to eat, you will WAIT for a long time to get a table, my friend! The food? NO COMMENT! Freezing watter in the swimingpool, jakuzzi same story. And again, you WILL WAIT, WAIT, WAIT...! No towels AT ALL, first 24 hours! The rooms: FREEZING! NO CLEANING SERVICE! Means: you clean your own room! Manny freezing hallways in the "hotel", so if you want to get to the swiming pool, you will freeze first, and if you want to get to the reception, you have to go from the outside of the hotel, so get inside again:) FUNNY AND TRAGICALLY! The playing room for the children...funny name for such a hotel. FREEZING! We are from Skopje, we went in this terrible cold hotel reccomended by travel agency "KONDOR", so, people from Macedonia, AVOID this agency!!! The worst experience ever!!!

Stayed January 2011, traveled with family
Helpful?
5 Thank KiroSkopje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 7, 2011

A disaster New Year Eve Party. For 88 EUR we received one glass of ouzo, one glass of wine, one glass of water, one small bottle with juice and one glass of champagne. The food was poor also, but the worst thing was the music: a band from Greek playing something very boring.
The quality of services in hotel was also unsatisfied: even we paid for 3 adults and one child in one room, we found only 2 small pieces of soap and 2 very small bottles of shampoos in our room.

  • Stayed December 2010, traveled with family
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    • Cleanliness
    • Service
Helpful?
3 Thank Leo086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strumica, Republic of Macedonia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2011

Hotel Narcis is the worst 4 star hotel in Bansko, period.

Me and my friends booked an apartment in this hotel via a travel agency. We arrived at the hotel at 6:30 PM. As soon as we entered the lobby, we noticed a crowd at the reception. There were people arguing with the receptionist, quite loudly if I may add. We waited for about 30 minutes until we could even speak to the receptionist. We gave her our vouchers, and she gave us 2 keys. She said they were out of apartments, so they're giving out 2 rooms instead. We didn't like the idea of getting something else than you've already made reservations and paid for, so we argued a bit. She didn't care what we had to say, telling us that it's all they have free right now.

We said whatever, lets go check the rooms and see if they'll do. One of their employees took us to our rooms, which were in a building separated from the hotel. The rooms were 4 square meters, old, and very cold. Nothing like what we saw on the web site and what we paid for. We refused them and immediately went to the reception to ask for our apartment. After an hour and a half of arguing with the receptionist, (who by the way, is the most rude woman working in the hotel industry I've ever talked to), we called our travel agency, and they quickly moved us to another hotel about 500 meters away from Narcis.

I'm now writing this review from my 60 square meters apartment, which is at least 2 classes above the tiny rooms we got in Narcis. The service here is amazing.

My advice to anyone thinking about booking Narcis: Avoid at all costs.

  • Stayed January 2011, traveled with friends
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Helpful?
2 Thank mnavnaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 10, 2010

First - sorry for my bad english, am a greek. Narcis is a hoax. The website is simply misleading. The hotel is cheap by any mean. The rooms are dirty, the change the bed sheets once every 3 days, the towels every 4 days, the food is awful (i wouldn't even feed my dog with it!!!), the staff on reception was totaly rude(specialy their chief) and i was welcomed with a very rude & sarcastic receptionist called Valentin!!!!! Staff was too busy using face book at reception to even aknowledge you, the services are non existent. Staff were ignorant to what is around them & very rude. At this point i asked again to see the manager but told maybe in the next few days but if he had to speak to every guest its not possible, so maybe not! Coffee is awful, the restaurant is a joint but overall the hotal almost ruined my holidays. We stayed there for 5 days. The biggest problem is that you prepay the whole amount so that you cannot leave. But hey, if you still want to book a room to Narcis, thats your problem!!!! STAY OUT OF NARCIS!! I can honestly say i have never met any staff so rude in all my life , I would not want any of you to experience what we have been through!!
DONT STAY HERE!!!!!

  • Stayed January 2010, traveled as a couple
    • Value
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Helpful?
5 Thank elenithessaloniki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Spa Hotel Narcis

Property: Spa Hotel Narcis
Address: Gramadeto Area, Bansko 2770, Bulgaria
Location: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
#40 Luxury Hotel in Bansko
Hotel Class:4 star — Spa Hotel Narcis 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
Narcis Hotel Bansko

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