Our friend recommended it to us who lives in Bansko so we popped in there for lunch, we came off the slopes and walked through the woods to get there, you probably have to be in the know to find it or just ask any ski instructor. Its worth finding, the food was lovely we had the burgers one day and the Panini's another, they were too big to finish and yummy, the dips were great too. The staff friendly and the owner only too happy to help, I lost my gloves and he lent me his pair to get down the mountain, that's what I call service! We did not stay at the hotel as we were already booked in somewhere else but we deffo would stay next time. They also had a big crash pillow outside, it was great to watch the snowboarders and skiers trying their jumps whilst having a jug of really nice red vino. Highly recommendable!
The Secret Hotel is up the mountain, just off one of the ski routes and we walked through the forest to get there.
Our drinks were quick to come although we had to wait a very long time for our food (apparently it was quite busy). Our waiter did bring us a complimentary jug of hot wine to compensate though. Not everything on the menu was available and most of ended up having the burger, which was very good.
It's a great location and the food was very good when it arrived.